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Wells Fargo Teller Interview Question

I interviewed in Houston, TX and was asked:
"There were many situational questions, she went through every person in the room to know how each of us would respond. The questions were something like, If you had a customer who was looking to pay his mortgage bill, he had no personal accounts when you saw his profile, and had a check from another bank to pay the bill, and he was complaining about the long lines every time he comes in to pay, how would you respond?"
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