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Best Buy Customer Service Representative Interview Question

I interviewed in Fullerton, CA and was asked:
"They ask a lot of scenario questions but they are pretty simple such as "what would you do if you saw your coworker take someone's lunch or steal money from a register?" or "what you do and say when a customer is yelling at you and getting angry?"."
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Part of a Customer Service Representative Interview Review - one of 1,578 Best Buy Interview Reviews

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You answer that you would go to directly to your manager and let them know or call HR and when a customer is yelling at you, you can say that you would stay calm and never tell the customer to calm down.
- Interview Candidate on Sep 8, 2013

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