Think Passenger, Inc.
Think Passenger, Inc. Interview Questions & Reviews
Getting an Interview
Market Research Interview (Negative Experience; Easy Interview)
I applied through a recruiter and the process took 5 days - interviewed at Think Passenger, Inc. in August 2013.
Interview Details – Well, I thought I was interviewing for a market research position but apparently they wanted someone to manage community engagement...which quite frankly is well beneath my credentials and experience, and I would not have accepted an interview for such a job. Additionally, I made my salary expectations very clear before the in person interview and they tried to suggest half the salary. It was absurd. They want people with masters degrees and extensive experience for entry level salaries and positions, to be subordinate to persons with fluff degrees in "social media" who don't even know what SPSS is. They really need to understand how little their company can offer actually qualified professionals, and either scale up their offers or target persons coming out of associate degrees or maybe 4 year programs in fluff degrees. They should stop wasting the time of professionals when they make clear what their conditions are and the company is in no way able to come even close to such an offer.
Interview Question – What's SPSS?? Tip to management: don't call yourself a market research professional if you don't know what this is. Answer Question
Reason for Declining – Job way below credentials, experience, salary. Management seemed highly unqualified and unserious, a bunch of "twitter experts" trying to pretend to be researchers
Community Associate Interview (Negative Experience; Difficult Interview)
I applied online and the process took 5 weeks - interviewed at Think Passenger, Inc. in May 2013.
Interview Details – Applied online, had short phone interview. In person interview was strained, came off as a cliquish culture, positions self as market research company but associates seem to lack basic knowledge/credentials. It seems like it might be an interesting company for someone just coming out of school, but the low level nature of the work does not correspond with the experience they are asking for, and more so they seemed off-put by any demonstration of real experience. I could see a lot of what people say in the reviews working there through the interview. Knew after meeting the people the job and company wasn't for me, left it at that, never heard back. Like I said, could be a good starter job, not all bad. Seemed like there was possibility for client exposure that could be leveraged into a better job.
Interview Question – No difficult questions, just awkward ones about personal life, proficiency with social media, how to go about gathering research. Answer Question
Community Manager Interview (Positive Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Think Passenger, Inc. in February 2013.
Interview Details – I interviewed with an existing Account Manager and the VP of Client Relations. both were very well-spoken and enthusiastic. They offered a profile of the range of industries that their clients come from, and very readily answered my questions about cultural fit, etc. A really nice place to work
Interview Question – Typical stuff like your strengths and weaknesses. they asked me on the spot to rate my facility with HTML code and Excel, questionnaire design and tabulation Answer Question
Community Associate Interview (Negative Experience; Average Interview)
The process took 2 days - interviewed at Think Passenger, Inc. in January 2012.
Interview Details – I was contacted just before the new year by one of the Vice Presidents of Think Passenger. She explained to me that she did not generally do the interviewing but wanted to get the ball rolling. We had an absolutely lovely conversation. I confronted her about the negative reviews I have seen on GlassDoor and she responded openly and honestly about the company. She had me convinced. She invited me to come to an in-person interview at the local office the next week. I arrived and met with my contact, an office assistant, at this time I waited for the people who were supposed to interview with me. Though I was 15 minutes early they were 45 minutes late! Then I interviews with three people. The first was a gentle who said he didn't have the time to interview asked me one question and passed me off to the next. The woman who followed was absolutely pleasant, we had a great conversation and made me feel really good about the company and the interview. The third person to interview me was extremely rude, but the interview still went alright. At this point they guaranteed me I would hear from the company within a week and a half if there would be a offer. Once a week and a half past I e-mailed the Vice President who I had originally spoken with (she was the only email I had)... NO RESPONSE. A couple days later I called the office and spoke with the Office Assistant, she simply stated that they don't keep her in the loop on those decisions and could e-mail me later that day with an update. NO RESPONSE. Another week went by and I e-mailed the Vice President again. NO RESPONSE. It has now been well over a month since I have interviewed. I should have listened to the reviews I read on glassdoor and not wasted my time.
Interview Question – What is your understanding of what Think Passenger does? Answer Question
Community Manager Interview (Neutral Experience; Average Interview)
The process took a day - interviewed at Think Passenger, Inc. in March 2010.
Interview Details – Applied online and filled out an online interview consisting of personality and professional questions as well as questions related to a job-specific scenarios. Was asked to set up a brief 10 minute phone interview within a few days which consisted of standard resume-related questions. Followed up to be notified that there were better qualified applicants.
Interview Question – Loosely: Imagine that you were asked to create an online community to gather insights to improve a marketing campaign for a young clothing retailer. Answer Question
Community Manager Interview (Negative Experience; Average Interview)
I applied online and the process took a day - interviewed at Think Passenger, Inc. in June 2011.
Interview Details – A brief phone interview with HR was followed by a good, solid interview with the hiring manager. After being asked to come in the following week for a face-to-face meeting -- and being told HR would schedule it -- all communication ceased. I left 3 very polite messages asking about scheduling and reiterating my interest. One month later, HR finally responded with what was essentially: "This position has been filled. Thanks for your time." Oookaay... The HR rep seemed young and inexperienced, but still... she could have at least had the courtesy to respond in a more timely manner, or simply communicate that they were no longer interested in scheduling an interview.
Interview Question – Standard questions. Answer Question