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CarMax Buyer Assistant Interview Question

I interviewed in Sterling, VA and was asked:
"This is an approximation of one question... "Can you give an example where working as a team negatively affected a sale but the customer came back and worked with another associate who succeeded with the sale? and what did you do to resolve the problem"?"
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Part of a Buyer Assistant Interview Review - one of 321 CarMax Interview Reviews

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Could you repeat the question and elaborate?
- Interview Candidate on Aug 19, 2013 Flag Response
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Working as a team could have negatively impacted the sale due to the customer feeling overwhelmed with too many sales people present. Sale succeeded with just one sales person later due to lack of that overwhelming feeling. Next question.
- Anonymous on Dec 28, 2013 Flag Response

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