Tim Hortons Customer Service Representative Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Cashier (14)
- Store Front/Cashier (10)
- Team Member (9)
- Tim Hortons Team Member (7)
- Store Front Cashier (7)
- Storefront (5)
- Customer Services Representative (3)
- Tim Hortons - Store Front/Baker (3)
- Supervisor (3)
- Tom Hortons - Store Front/Baker (2)
- Crew Member (2)
- Customer Service Representative (2)
- Storefront Employee (2)
- Sales Associate (2)
- Baker (2)
- General Manager (1)
- Store Front (1)
- Camp Counselor (1)
- Store Manager (1)
- Crew (1)
- District Manager (1)
- Front Counter (1)
- GM (1)
- Counter Clerk (1)
- Store Runner (1)
- Store Front Hostess (1)
- Store Front/Baker (1)
- Storefront Cashier (1)
- Restaurant Team Member (1)
- Cashier/Baker (1)
Customer Services Representative Interview (Neutral Experience)
Interviewed at Tim Hortons
Interview Details – Submit a paper application with your previous experience and contact information, then I had a friend recommend me. Afterwards, I received a call from the manager and came in to meet with her. I came in and interviewed in the lobby/dining area of the store, and she asked me some very basic questions about my experience, basically just checking that I was able to be polite and not crazy.
Interview Question – There were no difficult questions, the interview was very straightforward and what I expected. Answer Question
Very Easy Interview
Customer Services Representative Interview (Neutral Experience; Very Easy Interview)
I applied online - interviewed at Tim Hortons in March 2012.
Interview Details – Tell me about yourself, situational questions where you felt most challenged. Overall was pretty easy they are not picky, you'll most likely get the job even if you don't have much experienced. Just tell that you're a hard worker and willing to learn and everything should be fine.
Interview Question – Give an example of a situation where you felt most challenged. Answer Question
Negotiation Details – No negotiation, they just give me $12/hr
Very Easy Interview
Customer Services Representative Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 1 week - interviewed at Tim Hortons in August 2012.
Interview Details – Came in for an interview, although it seemed to me as not an interview at all. The HR literally just mentioned what would be the job, what he was looking for, the hours of the job, how busy they get. Some of the staff were not as friendly as I had hoped for, especially in a customer service environment.
Interview Question – N/A Answer Question
Reason for Declining – Right after I got the offer, I tried communicating with the HR but never received any response. I think the lack of communication was the main reason why I declined. For someone who wants to work or should I say who loves to work, being left in the dark was not a good thing, and that was exactly how I felt.
Customer Service Representative Interview (Neutral Experience; Average Interview)
I applied in-person and the process took a day - interviewed at Tim Hortons in June 2009.
Interview Details – The Manager phoned me around 2 weeks after I submitted a in-store job application. The interview took approx 30 min in-store and I wore semi-formal attire. Before the interview I researched online about the company's general history, current menu, and current situation. I didn't end up working there because I was gonna move in three month. I had a feeling they want to hire someone long term.
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied in-person and the process took a day - interviewed at Tim Hortons in December 2008.
Interview Details – It was 10 mins long and was pretty straight forward.
Interviews for Top Jobs at Tim Hortons