Tim Hortons

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Tim Hortons Customer Service Representative Interview Questions & Reviews

Updated Jul 23, 2014
All Interviews Received Offers

Getting an Interview  

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50%

Interview Experience  

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Interview Difficulty  

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Customer Services Representative Interview

Customer Services Representative

Interviewed at Tim Hortons

Interview Details – Submit a paper application with your previous experience and contact information, then I had a friend recommend me. Afterwards, I received a call from the manager and came in to meet with her. I came in and interviewed in the lobby/dining area of the store, and she asked me some very basic questions about my experience, basically just checking that I was able to be polite and not crazy.

Interview Question – There were no difficult questions, the interview was very straightforward and what I expected.   Answer Question


Accepted Offer

Neutral Experience

Very Easy Interview

Customer Services Representative Interview

Customer Services Representative
Surrey, BC (Canada)

I applied online - interviewed at Tim Hortons in March 2012.

Interview Details – Tell me about yourself, situational questions where you felt most challenged. Overall was pretty easy they are not picky, you'll most likely get the job even if you don't have much experienced. Just tell that you're a hard worker and willing to learn and everything should be fine.

Interview Question – Give an example of a situation where you felt most challenged.   Answer Question

Negotiation Details – No negotiation, they just give me $12/hr


Declined Offer

Positive Experience

Very Easy Interview

Customer Services Representative Interview

Customer Services Representative
Surrey, BC (Canada)

I applied online and the process took 1 week - interviewed at Tim Hortons in August 2012.

Interview Details – Came in for an interview, although it seemed to me as not an interview at all. The HR literally just mentioned what would be the job, what he was looking for, the hours of the job, how busy they get. Some of the staff were not as friendly as I had hoped for, especially in a customer service environment.

Interview Question – N/A   Answer Question

Reason for Declining – Right after I got the offer, I tried communicating with the HR but never received any response. I think the lack of communication was the main reason why I declined. For someone who wants to work or should I say who loves to work, being left in the dark was not a good thing, and that was exactly how I felt.


No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied in-person and the process took a day - interviewed at Tim Hortons in June 2009.

Interview Details – The Manager phoned me around 2 weeks after I submitted a in-store job application. The interview took approx 30 min in-store and I wore semi-formal attire. Before the interview I researched online about the company's general history, current menu, and current situation. I didn't end up working there because I was gonna move in three month. I had a feeling they want to hire someone long term.

Interview Questions

  • Why do u want to work at Tim Horton?   View Answer
  • What is the most important decision you made in your life so far?   View Answer


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied in-person and the process took a day - interviewed at Tim Hortons in December 2008.

Interview Details – It was 10 mins long and was pretty straight forward.

Interview Questions

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