I applied online and the process took 2 weeks - interviewed at Time Warner Cable in June 2009.
Interview Details – My interview went like this....it was one on one and she asked me a lot of questions...why do I want to work for time warner and ect.....after the almost 40 min interview I met with someone else..took a tour and was sent on my way!
Interview Question – Name a time where you had a rude customer? Answer Question
Negotiation Details – None.
I applied online and the process took 4+ weeks - interviewed at Time Warner Cable in January 2013.
Interview Details – The hiring and interview process was thorough and long.
Interview Question – I felt all the questions were relevant to the position. Answer Question
Negotiation Details – I took what they offered!
I applied online and interviewed at Time Warner Cable.
Interview Details – Unfortunately, I did not even make it to the interview process. I applied online last month and she emailed me earlier this week, subject: Interview, body of the email: contact me for an interview. The voicemail I left included my name, position, reason for my call, etc. She calls back today and when I said hello she says "this is *blank* how can I help you?" I tell her that I am responding to her request to set up an interview for the Customer Care position. She ostracized me, stating that I need to keep in mind that she contacts a lot of people throughout the day and she does not always know who she is calling or something to that effect. I let her know that as much as I loved working for Time Warner Cable in Wisconsin, I did not want to move forward with the interview at this time. I graduated from UNC-Charlotte with a 4.0, left TWC – MKE on very good grounds, and was one of the best sales reps on our team. They gave away I-Pods, gas cards, gift cards, had pizza days, pep talks, encouragement, you name it! Working in a positive environment and loving what you do is king. She knocked the wind out of me, I was SOOOO excited to hear from TWC. Before we complain or show distaste for our lives, we have to make sure our attitude is not to blame.
Interview Question – The most difficult question was what I was thinking while Human Resources gave me an ear full, can HR select stupendous customer care professionals if they do not practice internal customer service? View Answer
Very Easy Interview
I applied through a recruiter and the process took 2 days - interviewed at Time Warner Cable in May 2010.
Interview Details – The interview was a positive experience. The recuriter that interviewed me advised me of the pay scale,requirements,and schedule available. I was informed it was easy to move within the company which was not true. That there was no sales quota again not true. And that performance would be reviewed for a pay increase every 3 mths career progression.
Interview Question – how would you deal with a difficult customer? Answer Question
The process took 2 weeks - interviewed at Time Warner Cable in February 2011.
Interview Details – There was a preliminary 1:1 interview and once you passed that you were then asked to wait to be called for the final interview. The final interview was panel style, two interviewer asking me questions.
Negotiation Details – no negotiations
I applied through a recruiter and the process took a day - interviewed at Time Warner Cable in July 2011.
Interview Details – Spoke with recruiter who scheduled a interview for the next day. Interviewed with 2 managers received call from recruiter extending an offer
Interview Question – Tell me about your last job Answer Question
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