Time Warner Cable Customer Service Representative Interview Questions

Updated Sep 8, 2014
Updated Sep 8, 2014
53 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 4+ weeks - interviewed at Time Warner Cable.

Interview Details

Apply online-answer questions, phone assesment, and upload resume. A recruter calls and talks about the position and to see if you are still interested. The recruter then sets up a day and time to go in for an interview. Then you interview with a manager. If you are given the job you must then complete an online questionnaire and get a drug test within 48 hours.

Interview Questions
Negotiation Details
No negotiation
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Time Warner Cable

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at Time Warner Cable in August 2014.

    Interview Details

    I applied online, and received an email about a week later stating that they wanted to speak with me. I responded to the email as requested with my availability. On that date, I spoke with the local Recruiter about the position. She asked the standard questions, went over the position, pay, benefits, etc. Upon completion of that phone call, I was invited to the location for the in-person interview. This process included a tour, customer service based interview, performance based interview and a role play. Upon completion of the interview (on a Friday) I received a call and email on Tuesday with an offer. Drug test, background check and other items must be completed in a specific amount of time.

    Interview Questions
    • Why Time Warner Cable and the Customer Service Representative position when your past experiences have you out qualified for this position.   Answer Question
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 days - interviewed at Time Warner Cable in July 2014.

    Interview Details

    Take an hour long computer evaluation, then a phone interview, then a two hour process at their location. Answer standard questions about what you would do in certain situations, what you have done previously, and so on. After the basic phone interview they have a three person one on one interview in person and you have to get two out of three approving.

    Interview Questions
    • What would you do if you see someone doing something suspicious?   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Flushing, NY
    Anonymous Interview Candidate in Flushing, NY
    Application Details

    I applied online - interviewed at Time Warner Cable in July 2014.

    Interview Details

    The interview was easy, very fun but a long 2 hour process. FYI the tour IS AN INTERVIEW ask questions get noticed stand out make sure you be confident in your answers. Good luck

    Interview Questions
    • What would you do if you saw someone doing something dishonest?   Answer Question
    Negotiation Details
    Nonnegotiable flat rate $13.00p/h plus commission
    Accepted Offer
    Positive Experience
    Average Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Flushing, NY
    Anonymous Interview Candidate in Flushing, NY
    Application Details

    I applied through college or university. The process took 1+ week - interviewed at Time Warner Cable.

    Interview Details

    The hiring process is not long. If you go on their website and fill out an application then you take a test and a recruiter will call you will do mini phone interview. After that is done, if you succeed they schedule you a face to face interview. The face to face interview is 2 hours long and has 4 sections. There is an interview with a supervisor. Another interview with another supervisor, a mock stimulation (role play), and they give you a tour of the facility. Then it when it is over and they send on your way and say all 4 supervisors will meet and discuss your interview and then they'll contact you with their decision.

    Interview Questions
    Negotiation Details
    Easy
    Accepted Offer
    Average Interview
  6. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 days - interviewed at Time Warner Cable in June 2014.

    Interview Details

    When I first arrived for the interview I was 15 mins early like they tell you to be and waited 45 mins for the actual interview. They ask you a few usual questions, then role play in which you have to fix a customer problem then upsell to them. They also lie to you about the hours you are going to be working, I was told certain hours then once I accepted and was in training found out it was a shift bid and they change your hours every 6 months based on performance.

    Interview Questions
    • The only thing that was difficult for me was the role playing because I have no selling experience and you had to come in trying to upsell something.   View Answer
    Negotiation Details
    There was no negotiation, either you accepted the job or you didn't
    Accepted Offer
    Negative Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Greensboro, NC
    Anonymous Interview Candidate in Greensboro, NC
    Application Details

    I applied through a recruiter. The process took 3 days - interviewed at Time Warner Cable.

    Interview Details

    Rushed recruitment process - after that - interviewing with the management on site was better. Two part process first with a supervisor and then a manager. No job offer made by the supervisor - you wait until you hear from the recruiter. Onboarding process is smooth.

    Negotiation Details
    There is no negotiation phase.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 days - interviewed at Time Warner Cable.

    Interview Details

    The hiring process is kind of long. If you have to go on their website and fill out an application then you have to take a test and then a recruiter will call you and have kind of like a mini phone interview. After that if you pass, they schedule you a face to face interview. The face to face interview is 2 hours long and has 4 sections. There is an interview with a supervisor. Another interview with another supervisor, a mock stimulation (role play), and they give you a tour of the facility. Then it when it is over and they send on your way and say all 4 supervisors will meet and discuss your interview and then they'll contact you with their decision.

    Interview Questions
    • "Tell me about a time when this or that happened"   View Answer
    Negotiation Details
    No negotiating.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Queens Village, NY
    Anonymous Interview Candidate in Queens Village, NY
    Application Details

    I applied online - interviewed at Time Warner Cable.

    Interview Details

    Initial contact was through email. Was told they were conducting phone interviews. For me, it took about two weeks. It included the introductory email explaining the job and to schedule a phone interview. After you do well in the phone interview, they call back with a face to face interview at the location you applied for. The face to face interview was done with three hiring supervisors. They ask basic questions like how was it when you worked for your previous company and why should we hire you etc. After that they call with an offer or reply back with an email if they moved on with another candidate.

    Interview Questions
    Negotiation Details
    no negotiation. It was a starting salary. take it or leave it
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Rochester, NY
    Anonymous Interview Candidate in Rochester, NY
    Application Details

    I applied online - interviewed at Time Warner Cable in March 2014.

    Interview Details

    Applied online and got a response back 3 weeks later from their recruitment department via e-mail asking if I was still interested. If I was still interested to send e-mail back that I was. It took another two days for the response from that e-mail. They gave me a time that they would call and ask if I would be available, I of course said yes. The day of phone interview they called me and the phone interview consisted of my former employment experience (which was medical not customer service nor sales). The phone interview ended with me being invited to a face to face interview on a Saturday afternoon. I also received an e-mail with the companies products and services to study for the face to face interview.

    The day of my interview I arrived 15 minutes prior as requested and was surprised to see three others sitting there for a interview as well! With the same person as I was and at the same time! Then within 15 minutes 10 more interviewers arrived for the same people and at the same time. We all were waiting for about another 20 minutes. Then a woman came down and told us it would be another 5 minutes. Finally we were taken upstairs to a conference room where 15 or so of TWC staff were waiting. We all signed in and were given name badges then told that we would all be interviewed by four different people. Shortly after we each were called by someone. My first interviewer basically asked me questions on my experience, work ethic, adaptability and sales experience. We went over the schedule for work if chosen and attendance. The second one was the mock customer service call. Please study the link for the products and services that TWC offer. You will need it for this section. I was told that there are no right or wrong answers to just look over the cheat sheet for a few minutes. The call was about a bill payment that was to high. The interviewer in my opinion was just trying to get a feel for your customer service skills which is just how you would want to be treated if you were the customer. Remember that. Also if you do not want to also up sale a customer then this job isn't for you. The third person just gave me a tour and the fourth was just an overview of the first three then I was out. It took 2 hours! So be prepared to be there awhile. I was told that I would hear back in two days which I did and was told that I was chosen to move on to the drug test and back ground check. I did both and passed both then was called the day after telling me welcome aboard TWC!

    Interview Questions
    • Tell me about a time when you had a problem with a co-worker and how did you handle it?   Answer Question
    Negotiation Details
    No negotiating they have a starting wage and I accepted it. They have bonuses and raises so all evens out.
    Accepted Offer
    Positive Experience
    Average Interview

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