I applied online and the process took 6 days - interviewed at Time Warner Cable in February 2014.
Interview Details – Filled out an online application and was contacted 3 days later by the recruiter and did a brief 15 minute phone interview; went over basics on my resume, schedule for training and work if hired and hourly pay. Was scheduled for face to face interview the next day. I was one of 3 people at that particular interview time. We all meet with 2 managers, a trainer and a rep one at a time. I was with Manager 1 first and we did a role play where I was a rep, and the manager called in with a problem with a product (this time it was her remote) and troubleshoot some ideas to get it fixed (its not about fixing the product, since you are not trained to do that yet, its totally about your customer service skills) and also upsell one of TW's services to the customer (the recruiter told me on the phone this was part of the interview and to make sure I picked out 2 or 3 products/services to get familiar with- make sure you do this! And make sure you have some rebuttals). This is what I was most nervous about, but easiest part of interview. Then we switched and I meet with the rep and got a tour of the building. I then meet with manager 2. Lasted about 10 minutes, basic interview questions. Nothing unexpected. Make sure you focus on sales experience and overcoming rejection. The whole experience up until this point had been excellent. The final (and least pleasant) part was the meeting with the trainer. He asked the normal interview questions; but you could tell that to him , there was only one way to answer a question. If he disliked/disagreed with my answers (after he made me defend them ALL) he started to dismiss me. I had taken a few weeks off after I left my last job, and beginning to apply for new jobs (I spent some time with my family, finished up some school classes. Just enjoying time off after working non stop for 15 years) And he just could not understand that. There was no way someone would be without a job. He basically called me a liar in saying I left my job voluntarily. I just killed him with kindness and gave him a direct number to my previous manager to use as a reference. That lasted about 15 minutes. The whole thing lasted less than an hour. My interview experience overall was fantastic. The first 3 people I meet with were personable and polite and very informative. Just be very aware, no matter the title of the position you are applying for, this is a SALES job. That was made very clear several times during every part of the interview. No matter why the customer is calling in, you are required to offer/sale them something. If you don't enjoy upselling, high volume/back to back calls or can not handle upset/angry customers coming at you on a regular basis; you want to strongly consider if you really want to apply to this position. There is a lot of room for growth and success, but it is not a job for everyone
Interview Question – Nothing out of the ordinary. Make sure you have a good list of pros/cons strengths/weakness and examples of each specific to sales and customer service Answer Question
Negotiation Details – No negotiation. This is the pay, these are the hours. And no time off during training (5-6 months)
I applied online and the process took 1 week - interviewed at Time Warner Cable.
Interview Details – Initial communication is through the website and a browser-based system to determine how you do in certain call center scenarios. Attention to detail will easy push you through on that side to get an interview at the office. Most interviews are very short, and, as long as you show a willingness to do the job and meet the metrics, they will more than likely push you through.
Interview Question – How do you expect to handle a day after you have taken multiple problem calls? View Answer
Negotiation Details – No negotiation.
I applied online and the process took 2 months - interviewed at Time Warner Cable in January 2010.
Interview Details – Had to take a math test and a computer test to make sure I could use the start bar, copy and paste etc... Had a phone interview followed by a interview with HR. Time Warner Cable focuses on sales no matter what department you work in so if you are interviewing with them make sure to mention you don't mind sales at all because even if you are a tech, or a csr or a janitor you will be doing some sort of sales.
Negotiation Details – I did not negotioate I simply accepted
Very Easy Interview
I applied online and the process took 1 week - interviewed at Time Warner Cable in March 2010.
Interview Details – Applied online and got a interview within a week or two. Passed a computer test.
Interview Question – How do you deal with angry customer? View Answer
Negotiation Details – no negotiation
I applied online and the process took 4 days - interviewed at Time Warner Cable in November 2013.
Interview Details – Fast response to application, quick return of phone calls, clear expectations set for documents, attire, etc. Friendly interview at the time set for appt, quick hire decision making. Everyone was friendly and offered encouragement.
Interview Question – The usual "describe a time when you had to tell a customer NO" Answer Question
Negotiation Details – Was offered several evening shifts to choose from, no other negotiable terms.
I applied through an employee referral - interviewed at Time Warner Cable in October 2011.
Interview Details – before you get an in person interview they make you fill out a test online. It makes you listen to prerecorded calls and enter in the info they give you in this tool that they provide.After this they will have you come in for a face to face interview. They are changing the process to an hour long interview, at that time be ready to have it with one of the many supervisors that work on the floor.
Interview Question – They like to see that you have had some sort of sales experience. Be ready to answer a question about a time you had an escalated situation and how you handled it. They might have you try to pitch an item in the room to them to see how good you are at selling things. Answer Question
Negotiation Details – I did not negotiate an offer, the offer was a decent amount more than I was looking for
I applied online and the process took 1 week - interviewed at Time Warner Cable in December 2013.
Interview Details – Applied via Time Warner Cable website. I applied in November 2013. After applying, I received an email from a recruiter asking to set up a time for a phone interview. After setting a time, I never received a call for the interview.
Wanting the job, I reapplied under a different job posting in December and was again contacted via email for phone interview.
The phone interview was about 15 minutes, standard questions. They explained the job and benefits to me, then asked why I wanted the job, customer service experience, etc. At the end of the phone interview, I was offered a one-on-one interview for the next day.
I got a tour of the facility right away. Then the interview process started.
During this interview, they asked about difficult situations, customer service situations, how i handled certain situations. They also asked some sales questions (meeting goals, etc). Having no call center experience, they modified the questions to my experience in the restaurant industry. At the end of the interview, I was told I would hear one way or the other if I got the position within a week. I heard back 7 days later with an offer.
Interview Question – Do you have a cell phone on you? Sell it to me. Answer Question
Negotiation Details – There was no negotiation.
I applied online - interviewed at Time Warner Cable in August 2010.
Interview Details – Put in resume online about month a later heard back from Michael asked me "how would you like to work at Time Warner Cable". Did the screening went for my interview. I have to be fair they said the position was Customer Sales and Service Rep. The word "sales" was included in the job title.
Interview Question – One of the supervisors asked in the interview to sell her this simple pen that was in front of us. I was caught off guard by that. View Answer
Negotiation Details – There wasn't no negotiation. They informed me when the class started how much I was going to make.
I applied online and the process took 2 weeks - interviewed at Time Warner Cable in December 2013.
Interview Details – It went pretty well had a phone interview on dec 7 and then was schedule to interview with hiring manager on the dec.9 n on dec.11 receive a call from recruiter to offer me the job acceptable with my background test in drug test and on dec.12 complete the background and drug test and was officially offer the job
Interview Question – Have you ever disagree with your supervisor or manager in the past View Answer
Negotiation Details – No
I applied through other source and the process took a day - interviewed at Time Warner Cable in January 2009.
Interview Details – I was an internal transfer from another state. My interview was over the phone. I was told that I would have to start at the bottom again and work my way back up. Once I came here, there was no change for upward mobility.
Interview Question – Their interviews are pretty straight forward. No surprises. Since I was an internal transfer from an office that they shut down, I had a higher chance of being given a job than someone off the street. Answer Question
Negotiation Details – I had a contract specifying that I got to keep my pay grade and seniority during the transfer process but the office I relocated to does not give out nice bonuses so my pay has significantly decreased. Also they did not make any adjustment for higher cost of living in my new state.
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