Time Warner Cable Customer Service Representative Interview Questions & Reviews
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Updated Apr 29, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 10 ratings 
“Average” Interview
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Interview Experience [?] Based on 10 ratings
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| 1–10 of 10 Time Warner Cable Interviews | Sort by |
Customer Service Representative at Time Warner Cable
Posted Apr 29, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took a day)
interviewed with two supervisors, went over work history and then did the workplace scenarios. Basic interview that was then escalated to the main manager of the facility.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Time Warner Cable
Posted Apr 3, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2011 in Colorado Springs, CO (took 2 weeks)
Took online assessment, then 1 on 1 with supervisor, followed by 1 on 1 with hiring manager.
Negotiation Details
No negotiation. Which is sad given the experience that I bring to the table
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Time Warner Cable
Posted Apr 2, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2012 in Kettering, OH (took 2 days)
I found the job via a job search wed-site, Career Builders.com, I signed up and then filled out the application, took an 1 1/2 assessment online and e-mailed them my resume. They contacted me the next day, via phone, and set up an interview for the following day. They e-mailed me the information verifying the Interview and who I would be Interviewing with.
The Interviewer was very friendly and outgoing, was quick to put me at ease and gave me time to think before answering his questions. He verified the information from my resume', then we went into some senearios of the types of calls I might receive and how I would handle them as well as how I would offer additional products or services to existing customers. He also asked me to give examples of past experiences in which I handled difficult or irate customers and what the outcome was. In addition he also asked what I had liked and didn't like about my past jobs. In closing he asked what overall I was expecting to gain from being employed by them, in regards to experience and such. Then he said they would let me know within the next if I had been selected.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Time Warner Cable
Posted Mar 19, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 in Garfield Heights, OH (took 1 week)
Submitted my resume online, got a call from HR and asked some basic questions and then set up 1on 1 interview with supervisor. The supervisor has a list of question they follow and ask you but they can also ask questiona they individually made up.
Interview Questions
Negotiation Details
NONE
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Time Warner Cable
Posted Jan 4, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Ontario, CA (took a day)
First a supervisor gives you a serious of typical interview questions ..Then a Call Center Manager come is ask you how confident are you upsales ..Basically there only concern not customer who cares about the customer .only if you can sell a product to a customer.
Interview Questions
Negotiation Details
there was nothing to negotiate
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Time Warner Cable
Posted Dec 1, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in Flushing, NY (took a day)
First attended a presentation regarding expectations. After giving resume to recruiter, I heard back from the company 2 weeks later to take a skills test and come in for an interview. I was told at the interview that I was chosen to work for the company
Interview Questions
Negotiation Details
No negotiation- take it or leave it offer.
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview, a Presentation, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Time Warner Cable
Posted Nov 19, 2010
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in New York, NY (took 1 week)
Recruiter called me into for an interview. The entire process took about 2-3 hours where they asked typical questions about your educational and professional background. During this time the recruiter went over the training process where employees spend their first 5 weeks in the classroom learning about the products and software systems. They train you on how to deal with customers and how to sell. After the interview there will be a background check by a 3rd party on your references on your resume and a drug test prior to reporting to orientation.
Interview Questions
Negotiation Details
no negotiation. set hourly rates which vary depending on whether you will be taking bilingual calls.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Time Warner Cable
Posted Oct 21, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2010 (took 2 days)
Did the online application and assesment and passed. The next day TWC called to set up a phone interview which was long and tough but I passed to have a 1:1 interview with the call center manager who was very sweet and told me I had a 98% chance of being hired but that it was up to corporate which denied my employment with them without a reason only a thank you letter! So upset!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Time Warner Cable
Posted Apr 14, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in Los Angeles, CA (took 2 weeks)
I received an email requesting answers to about 10 questions. A week and a half latter I received a phone call from the companies recruiter. I was emailed a web link to take an online acessment test. I passed the online test. Than I was scheduled for an interview.
Negotiation Details
There is no negotiating. Take it or leave it.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Time Warner Cable
Posted Mar 15, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2008 (took 2 weeks)
I initially went to a job fair for the csr positions. It consisted of completing an application and doing a quick interview if you had 6 months of customer service experience. Then you were called back for an interview the next week. After that I took a drug test and was offered employement.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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