Time Warner Cable

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  www.timewarnercable.com

Time Warner Cable Interview Questions

Updated Dec 19, 2014
Updated Dec 19, 2014
386 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Irving, TX
    Anonymous Interview Candidate in Irving, TX
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Time Warner Cable in October 2014.

    Interview Details

    Applied late one night and received a call the next day. The phone interview was short but easy. Ask the typical call center questions. Once you pass the phone interview you do go in for the in person interview. You do a mock call and interview with a supervisor and the floor manager.

    Interview Questions
    Negotiation Details
    They tell you the starting rate and based on your experience and shift you chose it can go up from there.
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    Outbound Telesales Reporting Specialist Interview

    Anonymous Interview Candidate in Morrisville, NC
    Anonymous Interview Candidate in Morrisville, NC
    Application Details

    I applied online. The process took 2 weeksinterviewed at Time Warner Cable.

    Interview Details

    There was one interview with the manager. I was asked the basic generic interview questions. For example... How would deal with a difficult situation, Name a time when, etc. The interviewer did not give any reactions, laugh, smile or anything.

    Interview Questions
    • The interview question were the basic interview questions.   Answer Question
    Negotiation Details
    I did ask for more but my amount was not accepted and TWC stuck with their original offer.
    Accepted Offer
    Neutral Experience
    Average Interview
  3. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Time Warner Cable.

    Interview Details

    Apply online-answer questions, phone assesment, and upload resume. A recruter calls and talks about the position and to see if you are still interested. The recruter then sets up a day and time to go in for an interview. Then you interview with a manager. If you are given the job you must then complete an online questionnaire and get a drug test within 48 hours.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 3+ monthsinterviewed at Time Warner Cable.

    Interview Details

    The best way to get in is to reach out to a current employee. Depending on the position you may have between 2-5 interviews. Some hiring managers may not be real responsive as they are buried with day to day activities.

    Interview Questions
    Negotiation Details
    None, set salary.
    Accepted Offer
    Neutral Experience
    Average Interview
  6. 1 person found this helpful  

    Field Service Technician I Interview

    Anonymous Interview Candidate in Queens Village, NY
    Anonymous Interview Candidate in Queens Village, NY
    Application Details

    I applied online. The process took 2 weeksinterviewed at Time Warner Cable in September 2014.

    Interview Details

    Filled out the application, then a week later I get a email for a phone interview which was super easy. Couple days later i go in for an interview. This was the worst interview ever! The interview as almost 7 minutes and i was asked no questions at all. I felt like the interview was more to see how i looked rather than what i have to offer.

    Interview Questions
    No Offer
    Negative Experience
  7.  

    Customer Care Representative Interview

    Anonymous Interview Candidate in Garfield Heights, OH
    Anonymous Interview Candidate in Garfield Heights, OH
    Application Details

    I applied online. The process took 6 daysinterviewed at Time Warner Cable in September 2014.

    Interview Details

    I filled out an Application online. I was then instructed to complete an assessment which consisted of A call center simulation, personality evaluation and several other questions. The next day, I received a call from a recruiter who went over the job description and did a brief phone interview. I was then invited for an interview on site. I waited for about 20 min and the first manager did a mock call roleplay. Don't forget to upsell a product. Then the next manager asked 4 questions about name a time when. The final interviewer asked 4 more similar questions. I was the given a tour of the facility. All went well except a little disconnect from the second interviewer.

    Interview Questions
    • Name a time you didn't have what a customer needed. How did you handle it and what was the outcome?   Answer Question
    Negotiation Details
    Knew the position was 11.75 going in.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 1+ weekinterviewed at Time Warner Cable in September 2014.

    Interview Details

    It was easier than I expected it to be. I applied online took the assessment right after which was about an hour a week later I got a call from a recruiter which was a phone interview she scheduled me for my in person interview that following week I went in today spoke with 2 different people it took about 45mins all together I'm hopeful I got the job he told me when I would start I'm just waiting for a call!

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Teir III Technical Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Time Warner Cable.

    Interview Details

    long interview and hiring process from the pre-screening tests there were 5 different levels . then the face to face interview and background check. It took about 60 days before i was actually made an offer. then the drug screen

    Interview Questions
    Accepted Offer
    Positive Experience
  10.  

    Retintion Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    They ask alot about selling skills and how to help on the phone and experience. They need a lot of information about how to better the company and make the money they need to survive.

    Interview Questions
    • Name a time when you went above and beyond for someone   Answer Question
    Negotiation Details
    There was not one
    Accepted Offer
    Positive Experience
    Average Interview
  11. 4 people found this helpful  

    Senior Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 3 weeksinterviewed at Time Warner Cable.

    Interview Details

    Interview process was extremely unprofessional. No HR representation at interview and interviews for different candidate where conducted in different ways. Clear preferential treatment was given to one candidate over another and it felt obvious from the outset that the decision had already been made and the process just a show. Possible racism was suspected but unproven.

    Interview Questions
    • inappropriately asked if I like specific people in the company...   View Answer
    No Offer

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