Getting an Interview
Getting an Interview
Interviews for Top Jobs at Time Warner Cable
- Customer Service Representative (71)
- Inbound Sales Representative (28)
- Direct Sales Representative (17)
- Field Service Technician (16)
- Retention Representative (14)
- Account Executive (12)
- Customer Care Representative (12)
- Technical Support Representative (10)
- Tier III Tech Support (7)
- Customer Care Professional (7)
- Retail Sales Specialist (7)
- Sales (7)
- Retention Specialist (6)
- Marketing Manager (5)
- Account Executive I (5)
- Inbound Sales (4)
- Direct Sales (4)
- Dispatcher (4)
- Outbound Sales Representative (4)
- Intern (4)
- Cable Installer (3)
- Staff Accountant (3)
- Marketing Coordinator (3)
- Field Technician (3)
- Financial Analyst (3)
- Network Engineer (3)
- Field Technician II (2)
- Director (2)
- Executive Assistant (2)
- Dispatch (2)
Helpful (5)Accepted OfferNeutral ExperienceAverage Interview
I applied online. The process took 3 days – interviewed at Time Warner Cable (Staten Island, NY) in March 2015.
I was called by a recruiter she gave me a lot of information on the job and interview process. She told me there was a role play that you had to study for and gave me the info. I went into the interview it took about 2 hours. Met with two supervisors one was the verbal interview. The second was the role play it was ok but she through in a trick question that the recruiter didn't say would be apart of it. Got a call from a different recruiter that night to call her in the am. She told me in the morning that I got the job. I went for the drug screen and did the background check and I start on two weeks
- How do you handle rude customers Answer Question
- No OfferNegative ExperienceAverage Interview
I applied in-person. The process took 2 days – interviewed at Time Warner Cable (Cleveland, OH).
Very unprofessional interview process, The interviewers were not very personable like they had better things to do asked a set of situational questions very quickly with no getting to know you chit chat just asked set of questions to be punched into computer and scored to determine if you get the job. This was one of the most un-personal interviews I have ever had the questions weren't really based on getting to know what type of person you are they were more so situations you have experienced and wanting details on how you handled them. the seemingly obvious answers to these questions did not seem to be enough even giving details of past experiences.
Helpful (4)Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 3+ weeks – interviewed at Time Warner Cable in March 2015.
I applied for a tech position online. About 2-3 weeks later I got a call from a recruiter and gave me a short but information filled phone interview. When the phone interview was done, she asked me if I agreed to the pay and everything she told me. I said yes, she scheduled a face to face interview where I was interviewed by 2 supervisors. It was more of a getting to know each other meeting than an interview. Great vibe. At the end of the interview they told me I'd hear from them in about a week. 6 days later the recruiter called me to let me know I was offered the position. I then had to fill out documents online (background check, direct deposit, etc.) took my drug test, and now I am just waiting for my first day of training.
- What do you like/dislike about your current job? Answer Question
- Why do you want to work for TWC? Answer Question
- Are you afraid of heights, cramped places? Answer Question
- Do you know how to set up security on a modem/router? Answer Question
- Do you know anything of Home Alarm systems? Answer Question
I didn't negotiate. I'll work hard first, then negotiate a raise. (You get a raise after training.)
Helpful (1)No OfferNegative ExperienceAverage Interview
I applied online – interviewed at Time Warner Cable.
Applied on-line. Was contacted by HR who did an initial phone screen. Then flew me to Colorado for the actual interview. Interviewed all afternoon. It was a revolving door of Interviewers, some from the dept. I would be working in, some from other depts. & some who were my junior who were obviously fresh out of school & knew next to nothing about technology or the cable industry for that matter. I found the whole process to be unprofessional & the people were inconsiderate & disrespectful.
- Since it was a revolving door of interviewers, most asked the stereotypical interview questions. Frankly, I had more technology experience than all of them put together. It seems any real development & engineering work is outsourced to contractors. I couldn't figure out what they actually developed there. When I asked a question, I never really got a straight answer. I got the impression that they don't do much except pat each other on the back & collect a paycheck. What really turned me off is when one of the managers bragged about how they throttle-back customers who use their cable Internet service to stream video or watch movies on Netflix. I must say it was a very strange experience & a complete waste of my time. Not a place I would want to spend 8 hours a day. Answer Question
- No OfferPositive ExperienceAverage Interview
I applied online – interviewed at Time Warner Cable (Columbia, SC) in March 2015.
I applied online and was called for an interview about a week later. The interview lasted about 30-40 minutes. They asked a lot of situational questions, went over my resume and did a role play. It was around the holidays so I was contacted about two weeks about the position. after the interview with a job offer. Information was sent for the drug test and background check. Once the results came in I was contacted and given the information about the start date.
- Describe a time when you went above and beyond for a customer and was not successful. Answer Question
- No OfferPositive ExperienceEasy Interview
I applied online. The process took 3 weeks – interviewed at Time Warner Cable (Los Angeles, CA) in March 2015.
Initially contacted by an HR representative who asked typical interview questions such as "why are you interested in sales?" "How does your previous experience apply to this position?" and "Describe a difficult situation where you had to find a quick resolution." The HR rep also elaborated on the position and told me I would be contacted by a sales manager for an in-person interview. The next day I was contacted by the sales manager and went in for an interview the following week. The questions asked were typical interview questions and it was an overall positive experience.
- Why are you interested in saels? Answer Question
Helpful (1)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 4+ weeks – interviewed at Time Warner Cable (Irving, TX) in February 2015.
Took about a month to get a phone interview. However my phone interview was so friendly and relaxed that I wanted to know more about Time Warner. When I got to the in person interview I was walked through the call center. It was fully decorated for Valentines day and had movie poster and cut outs everywhere. No one on the phones appeared stressed or rushed. It just seemed like a playful work team. My interview was also relaxed and was designed to see if I could sell. Had a great time and I look forward to starting there.
- Tell me about a time you had to sell someone more than they wanted? 1 Answer
Helpful (1)No OfferPositive ExperienceAverage Interview
I applied online. The process took 5 days – interviewed at Time Warner Cable (Columbia, SC) in February 2015.
Sign in and wait for someone to come and get you. You go to an interview room. The interview was long, it lasted about an hour. There were lots of questions and then when done you are walked back out to the lobby.
- Did you ever have a customer that you just could not please? Answer Question
- No OfferAverage Interview
I applied online – interviewed at Time Warner Cable.
It was a telephone interview with three people on the other line. They asked a series of questions that were from basic to very specific. The people I talked to were very fun and relaxed. The only time I felt pressured to have a perfect answer is when they were trying to figure out my knowledge level about PR.
- They asked me very specific questions about PR, such as if I have I have written a press release before. Answer Question
- Accepted OfferPositive ExperienceAverage Interview
I applied in-person. The process took 2 weeks – interviewed at Time Warner Cable (Columbus, OH) in February 2015.
Contacted by email by HR. They say my resume on Career Builder. Asked for an in-person interview.
Went in for the interview. Answered the questions and filled out the forms. HR called back the next day with an offer.
- Well known ports. Internet protocol definitions, IP, DNS, DHCP, SMTP, FTP, POP3 etc.Subnetting, CIDR notation Answer Question
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