I applied online and the process took 4+ weeks - interviewed at Time Warner Cable in October 2012.
Interview Details – There is an on-boarding process that weeds out non-technical folks. Next, you will have a phone interview with a recruiter/HR rep. If that goes well, you will be brought in for an in-person interview with one of the managers in the department. Sometime in this process, you will complete a drug and background check.
Interview Question – If you are a little rusty on technical terms, brush up a bit before the interview. Best honest and be yourself! Answer Question
Negotiation Details – I didn't negotiate as I was fine with the offer.
I applied through an employee referral and the process took 2 weeks - interviewed at Time Warner Cable in February 2010.
Interview Details – Very friendly although professional, easy going, business oriented, goal oriented as well as comfortable atmosphere.
Interview Question – Make up your own sales pitch and strategy to sell Answer Question
I applied through an employee referral - interviewed at Time Warner Cable in October 2011.
Interview Details – before you get an in person interview they make you fill out a test online. It makes you listen to prerecorded calls and enter in the info they give you in this tool that they provide.After this they will have you come in for a face to face interview. They are changing the process to an hour long interview, at that time be ready to have it with one of the many supervisors that work on the floor.
Interview Question – They like to see that you have had some sort of sales experience. Be ready to answer a question about a time you had an escalated situation and how you handled it. They might have you try to pitch an item in the room to them to see how good you are at selling things. Answer Question
Negotiation Details – I did not negotiate an offer, the offer was a decent amount more than I was looking for
I applied online and the process took 3 weeks - interviewed at Time Warner Cable in November 2011.
Interview Details – Applied online once, got no response. Tried again a couple weeks later, and a recruiter followed up with some information gathering and questions about my background and experience. This was followed up by a phone interview with a sales supervisor, which culminated in an in-person interview with another sales supervisor and finally a sales manager. They like to leave you unsure of how you did! But I did well.
Interview Question – I brought a folder with copies of my resume along with me, and the interviewing supervisor asked me to "sell him the folder." View Answer
Negotiation Details – No negotiations at all, the pay is $11/hourly plus commissions. We received no extra "training pay" either.
I applied online and interviewed at Time Warner Cable.
Interview Details – Phone Interview by the recruiter. Questions asked were scripted and should be a cake walk for someone who is familiar and have done some IT related work. Know the basics like your Commands and there essence. Know about routing, DHCP, Port forwarding, OSI model etc. Be confident and positive. You should be fine
Interview Question – what do you think we do here?
what comes to your mind if a customer tells you there IP address is 192.168.0.16
How do you see the IP address on a computer?
How do you change a customer's computer from using a static IP address to DHCP?
How do you get connected to a wireless using a Windows 7 computer?
How do you get an app onto an android device?
How do you know when your customer is satisfied? Answer Question
Negotiation Details – pretty stiff. It was more like take it or leave it
I applied online and the process took 5+ weeks - interviewed at Time Warner Cable.
Interview Details – Phone call interview, in person interview, then a lot of waiting to hear back
Negotiation Details – no negotiation.. take it or leave it
I applied online and the process took 2 weeks - interviewed at Time Warner Cable in October 2013.
Interview Details – The first thing I would like to emphasize is that I was carefully and cleverly prepared.
After applying online, I received a phone call from the Talent Acquisition & Movement recruiter at Time Warner Cable. The lady requested some answers to confirm that I agree to the job requirements. Then an interview was scheduled. I was interviewed by two supervisors who explained the job requirements and what to expect is the field. They also explained the benefits package. The supervisors wanted to make sure that I had enough experience dealing with customers. After that the "on-boarding" process started which included signing the offer latter, providing all the necessary personal information, drug test, and background screening.
Interview Question – All the questions were expected. Like I mention before, I prepared well for the interview. Answer Question
Negotiation Details – I did not negotiate. I took the offer as is.
I applied online and the process took 1 week - interviewed at Time Warner Cable in December 2013.
Interview Details – Applied via Time Warner Cable website. I applied in November 2013. After applying, I received an email from a recruiter asking to set up a time for a phone interview. After setting a time, I never received a call for the interview.
Wanting the job, I reapplied under a different job posting in December and was again contacted via email for phone interview.
The phone interview was about 15 minutes, standard questions. They explained the job and benefits to me, then asked why I wanted the job, customer service experience, etc. At the end of the phone interview, I was offered a one-on-one interview for the next day.
I got a tour of the facility right away. Then the interview process started.
During this interview, they asked about difficult situations, customer service situations, how i handled certain situations. They also asked some sales questions (meeting goals, etc). Having no call center experience, they modified the questions to my experience in the restaurant industry. At the end of the interview, I was told I would hear one way or the other if I got the position within a week. I heard back 7 days later with an offer.
Interview Question – Do you have a cell phone on you? Sell it to me. Answer Question
Negotiation Details – There was no negotiation.
I applied online and the process took 3 weeks - interviewed at Time Warner Cable in June 2011.
Interview Details – Very technical interview with focus on hypothetical issues and problem solving skills. 20 people interviewed for my job- I was the only one who wore a suit- I got the job. Just because you're interviewing for a job in Engineering does not preclude you from trying to look your best!
Interview Question – Give a situation in your last job in which your workload prevented you from completing all the tasks required for sucessful completion and describe how you managed a solution. View Answer
Negotiation Details – non-existant.
I applied online - interviewed at Time Warner Cable in August 2010.
Interview Details – Put in resume online about month a later heard back from Michael asked me "how would you like to work at Time Warner Cable". Did the screening went for my interview. I have to be fair they said the position was Customer Sales and Service Rep. The word "sales" was included in the job title.
Interview Question – One of the supervisors asked in the interview to sell her this simple pen that was in front of us. I was caught off guard by that. View Answer
Negotiation Details – There wasn't no negotiation. They informed me when the class started how much I was going to make.
Pros: “Training, benefit package, and salary are all good. Company gives you the opportunity to succeed.” “Training, benefit package, and salary are all good. Company gives you the opportunity to succeed.” – Full Review
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