Time Warner Cable Interview Questions & Reviews

Interviewed Sep 2010 in Buffalo, NY (took 1+ week)

Contacted by a recruiter in North Carolina 1-2 weeks after applying (for a different position) for a tech support position in the Northeast US. Scheduled a phone interview-- this mostly consisted of initial questions about my general experience and some detailed knowledge about internet troubleshooting/definitions. The interviewer was pleasant, professional and direct; didn't sound too technical herself, so it struck me as a screening interview, but may have been used during the in person interview to check consistency. Scheduled an in-person interview at the end of the phone conversation. Went in the following week and met with two supervisors, had a small tour of the facility while they explained what the position was all about. I then interviewed with both of them: one focused on standard background/experience, "what makes you suited for this position" questions, the other on more behavioral "Tell me about a time when you... and how did you..." questions. They had copies of my transcribed responses to the phone interview questions and my resume. They seemed generally welcoming and the atmosphere/culture was a major point of focus. The interview concluded seemingly abruptly with a cordial "it was nice to meet you... bye.", which made me a little nervous, but I received an offer later that afternoon. Once I accepted the offer, they sent about 10 documents to read and acknowledge, did a background screening (handled by a third party) to verify previous employers/positions, education and criminal background investigation. The drug test had to be completed within 48 hours of beginning the on-boarding process or the offer had to be withdrawn. About a week after all of my information was submitted and drug screening cleared, I had confirmation of my start date. Overall one of the most thorough pre-employment processes I've experienced.