Time Warner Cable Interview Questions

Updated Jul 27, 2015
486 Interview Reviews

Interview Experience

Interview Experience

65%
18%
15%

Getting an Interview

Getting an Interview

66%
11%
8%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1. Helpful (1)  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Irving, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Time Warner Cable (Irving, TX) in February 2015.

    Interview

    Took about a month to get a phone interview. However my phone interview was so friendly and relaxed that I wanted to know more about Time Warner. When I got to the in person interview I was walked through the call center. It was fully decorated for Valentines day and had movie poster and cut outs everywhere. No one on the phones appeared stressed or rushed. It just seemed like a playful work team. My interview was also relaxed and was designed to see if I could sell. Had a great time and I look forward to starting there.

    Interview Questions

    • Tell me about a time you had to sell someone more than they wanted?   1 Answer
  2.  

    Public Relations Interview

    Anonymous Employee
    No Offer
    Average Interview

    Application

    I applied online – interviewed at Time Warner Cable.

    Interview

    It was a telephone interview with three people on the other line. They asked a series of questions that were from basic to very specific. The people I talked to were very fun and relaxed. The only time I felt pressured to have a perfect answer is when they were trying to figure out my knowledge level about PR.

    Interview Questions

    • They asked me very specific questions about PR, such as if I have I have written a press release before.   Answer Question
  3.  

    Retail Sales Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 daysinterviewed at Time Warner Cable in February 2015.

    Interview

    Applied online, called the next day by a recruiter. Had a phone interview, I then was set up with a face to face interview with management I would be reporting to if I was hired for the position. They definitely want people with customer service experience, it was a pleasant interview although the questions they asked were extremely specific to situations that I've dealt with or may deal with at TWC. I didn't feel nervous at all. I interviewed Thursday I was called on Monday with a job offer.

    Interview Questions

    • Name a situation in which you had to take an order for your management which you didn't agree on.   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3+ monthsinterviewed at Time Warner Cable (San Diego, CA) in February 2015.

    Interview

    I was referred by someone I worked with at another company, I first went online and applied and was later contacted by a recruiter virtually, and invited in for interview with managers and director of call center.

    Interview Questions

    • Examples of how I handled difficult customers in general, I cannot remember the exact questions   1 Answer

    Negotiation

    I was not able to negotiate salary; it was a fixed rate for everyone

  6.  

    No Offer
    Neutral Experience

    Application

    I applied online. The process took 3 weeksinterviewed at Time Warner Cable in February 2015.

    Interview

    Interview was 2 hours long met with 4 supervisors.. They we all nice besides the last one had a real bad attitude... You have to do a role play abd you get a tour.. They say no experience is ok but don't hire unless you have experience

    Interview Questions

  7.  

    Business Class Tier III Support Interview

    Anonymous Interview Candidate in Columbus, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at Time Warner Cable (Columbus, OH) in February 2015.

    Interview

    Contacted by email by HR. They say my resume on Career Builder. Asked for an in-person interview. Went in for the interview. Answered the questions and filled out the forms. HR called back the next day with an offer.

    Interview Questions

    • Well known ports. Internet protocol definitions, IP, DNS, DHCP, SMTP, FTP, POP3 etc.Subnetting, CIDR notation   Answer Question
  8.  

    Editor Interview

    Anonymous Employee
    No Offer

    Interview

    I didn't get an offer but the process was very smooth-informational interview, follow up interview a week later. Everyone was friendly and professional-Even when telling me I didn't get the job.

    Interview Questions

  9.  

    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 12+ monthsinterviewed at Time Warner Cable.

    Interview

    It took a whole year of applying just to score an interview with this company. Finally a senior recruiter contacted me in September of 2014 to set up an interview . He was very friendly and did a 15 minute phone interview to get to know me. Fast forward now to the interview in Manhattan. I arrived at the store on time. The manager was in and they had me waiting almost an hour. The interview was very uncomfortable and weird. The manager did a small role play of me trying to sell her cable and was being difficult. She then proceeded to ask about customer service. It was the weirdest part of the interview I have ever took part in my life. I knew I should have professionally ended the interview myself right then and there and told her to get rid of my application. There was one other applicant when i left and I should have told him congratulations he probably got the job. Customer service is customer service nonetheless and this woman made me feel uncomfortable.

    Interview Questions

    • "Sell me a cable package", "What kind of customer service do you have(made zero sense at all)"   Answer Question
  10.  

    Tech Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 8 weeksinterviewed at Time Warner Cable.

    Interview

    interviewed with a general foreman was not really too bad mostly safety questions and your formal background experiences, i worked there 6 yrs ago I don't know what the process is like now i am sure it has changed

    Interview Questions

  11. Helpful (3)  

    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Time Warner Cable in January 2015.

    Interview

    I applied online and they called me a few days later. I was interviewed by 3 people. They were all very nice. The first person had me do a mock phone call. The other two asked standard questions. At the end they had someone give a tour of the building.

    Interview Questions

    • Tell me about a time where you went above and beyond for a customer.   Answer Question

    Reasons for Declining

    Did not want the shift they offered me. Pay seemed to be good though.

See What Time Warner Cable Employees Are Saying

1 person found this helpful

 Current Anonymous Employee

Pros: “Time Warner Cable has what I believe are excellent benefits. They also have training opportunities which they will pay for. The culture of the company is very good, from both the local...”“Time Warner Cable has what I believe are excellent benefits. They also have training opportunities which they will pay for. The culture of the company is very good, from both the local level to the regional level. A lot of teamwork is used to get make everything run like butter.” – Full Review

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.