Getting an Interview
Getting an Interview
Interviews for Top Jobs at Time Warner Cable
- Customer Service Representative (75)
- Inbound Sales Representative (29)
- Direct Sales Representative (18)
- Field Service Technician (16)
- Retention Representative (15)
- Account Executive (13)
- Customer Care Representative (13)
- Technical Support Representative (10)
- Tier III Tech Support (7)
- Customer Care Professional (7)
- Retail Sales Specialist (7)
- Account Executive I (7)
- Sales (7)
- Retention Specialist (6)
- Direct Sales (6)
- Marketing Manager (5)
- Inbound Sales (4)
- Dispatcher (4)
- Staff Accountant (4)
- Outbound Sales Representative (4)
- Cable Installer (4)
- Intern (4)
- Field Technician (4)
- Network Engineer (3)
- Financial Analyst (3)
- Marketing Coordinator (3)
- NOC Technician (2)
- Field Technician II (2)
- Director (2)
- Executive Assistant (2)
Helpful (1)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 4+ weeks – interviewed at Time Warner Cable (Irving, TX) in February 2015.
Took about a month to get a phone interview. However my phone interview was so friendly and relaxed that I wanted to know more about Time Warner. When I got to the in person interview I was walked through the call center. It was fully decorated for Valentines day and had movie poster and cut outs everywhere. No one on the phones appeared stressed or rushed. It just seemed like a playful work team. My interview was also relaxed and was designed to see if I could sell. Had a great time and I look forward to starting there.
- Tell me about a time you had to sell someone more than they wanted? 1 Answer
- No OfferAverage Interview
I applied online – interviewed at Time Warner Cable.
It was a telephone interview with three people on the other line. They asked a series of questions that were from basic to very specific. The people I talked to were very fun and relaxed. The only time I felt pressured to have a perfect answer is when they were trying to figure out my knowledge level about PR.
- They asked me very specific questions about PR, such as if I have I have written a press release before. Answer Question
- Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 6 days – interviewed at Time Warner Cable in February 2015.
Applied online, called the next day by a recruiter. Had a phone interview, I then was set up with a face to face interview with management I would be reporting to if I was hired for the position. They definitely want people with customer service experience, it was a pleasant interview although the questions they asked were extremely specific to situations that I've dealt with or may deal with at TWC. I didn't feel nervous at all. I interviewed Thursday I was called on Monday with a job offer.
- Name a situation in which you had to take an order for your management which you didn't agree on. Answer Question
- Accepted OfferPositive ExperienceAverage Interview
I applied through an employee referral. The process took 3+ months – interviewed at Time Warner Cable (San Diego, CA) in February 2015.
I was referred by someone I worked with at another company, I first went online and applied and was later contacted by a recruiter virtually, and invited in for interview with managers and director of call center.
- Examples of how I handled difficult customers in general, I cannot remember the exact questions 1 Answer
I was not able to negotiate salary; it was a fixed rate for everyone
- No OfferNeutral Experience
I applied online. The process took 3 weeks – interviewed at Time Warner Cable in February 2015.
Interview was 2 hours long met with 4 supervisors.. They we all nice besides the last one had a real bad attitude... You have to do a role play abd you get a tour.. They say no experience is ok but don't hire unless you have experience
- What is your motivation? Answer Question
- Accepted OfferPositive ExperienceAverage Interview
I applied in-person. The process took 2 weeks – interviewed at Time Warner Cable (Columbus, OH) in February 2015.
Contacted by email by HR. They say my resume on Career Builder. Asked for an in-person interview. Went in for the interview. Answered the questions and filled out the forms. HR called back the next day with an offer.
- Well known ports. Internet protocol definitions, IP, DNS, DHCP, SMTP, FTP, POP3 etc.Subnetting, CIDR notation Answer Question
- No Offer
I didn't get an offer but the process was very smooth-informational interview, follow up interview a week later. Everyone was friendly and professional-Even when telling me I didn't get the job.
- Where do you look for inspiration? Answer Question
- No OfferNegative ExperienceDifficult Interview
I applied online. The process took 12+ months – interviewed at Time Warner Cable.
It took a whole year of applying just to score an interview with this company. Finally a senior recruiter contacted me in September of 2014 to set up an interview . He was very friendly and did a 15 minute phone interview to get to know me. Fast forward now to the interview in Manhattan. I arrived at the store on time. The manager was in and they had me waiting almost an hour. The interview was very uncomfortable and weird. The manager did a small role play of me trying to sell her cable and was being difficult. She then proceeded to ask about customer service. It was the weirdest part of the interview I have ever took part in my life. I knew I should have professionally ended the interview myself right then and there and told her to get rid of my application. There was one other applicant when i left and I should have told him congratulations he probably got the job. Customer service is customer service nonetheless and this woman made me feel uncomfortable.
- "Sell me a cable package", "What kind of customer service do you have(made zero sense at all)" Answer Question
- Accepted OfferNeutral ExperienceEasy Interview
I applied online. The process took 8 weeks – interviewed at Time Warner Cable.
interviewed with a general foreman was not really too bad mostly safety questions and your formal background experiences, i worked there 6 yrs ago I don't know what the process is like now i am sure it has changed
- was not really too bad mostly safety questions Answer Question
Helpful (3)Declined OfferPositive ExperienceEasy Interview
I applied online – interviewed at Time Warner Cable in January 2015.
I applied online and they called me a few days later. I was interviewed by 3 people. They were all very nice. The first person had me do a mock phone call. The other two asked standard questions. At the end they had someone give a tour of the building.
- Tell me about a time where you went above and beyond for a customer. Answer Question
Reasons for Declining
Did not want the shift they offered me. Pay seemed to be good though.
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Pros: “Time Warner Cable has what I believe are excellent benefits. They also have training opportunities which they will pay for. The culture of the company is very good, from both the local...”“Time Warner Cable has what I believe are excellent benefits. They also have training opportunities which they will pay for. The culture of the company is very good, from both the local level to the regional level. A lot of teamwork is used to get make everything run like butter.” – Full Review