Time Warner Cable

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Time Warner Cable Interview Questions in Los Angeles, CA

Updated Nov 24, 2014
Updated Nov 24, 2014
21 Interview Reviews

Interview Experience

Interview Experience

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21 Candidate Interview Reviews Back to all interviews

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  1.  

    Retention Specialist Interview

    Anonymous Interview Candidate in Culver City, CA
    Anonymous Interview Candidate in Culver City, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Time Warner Cable in November 2014.

    Interview Details

    Typical process . Phone interview with basic questions . Very nice recruiter with a positive attitude . Passed phone interview and invited for face to face interview with supervisor. Interview lasted for about an hour with basic situational questions plus a mock phone call of trying to retain a tax customer. Very nice office and overall nice people that work there . Next day I received a call to offer the position.

    Interview Questions
    • Name a time when you had to own up to a mistake you made?   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Dipatcher I Interview

    Anonymous Interview Candidate in El Segundo, CA
    Anonymous Interview Candidate in El Segundo, CA
    Application Details

    I applied online. The process took 4 weeksinterviewed at Time Warner Cable in August 2014.

    Interview Details

    I filled out the application online. Once I finished that I was directed to take the assestment, it does take a little bit of time so make sure you have at least an hour to take the assestment. The assessment consists of 4 mock phone calls and then some behavioral questions, make sure you tell the truth because they ask the same question many ways and if your answers are not the same you will not pass. I was called probably about 3 weeks to a month later. Spoke with the recruiter who was sooo awesome and friendly. I arrived 30 mins early and was greeted by a great receptionist. I was then picked up by the interviewer and taken a upstairs for the interview. The interview was broken down into 3 sections. The 1st section is a review of your resume so remember to sell yourself. Second part is when they ask you the "Tell Me about a time questions" remember to give very descriptive answers. The 3rd part is when they go over the position and ask you would you be able to perform all duties. My interview was yesterday so now I'm playing the waiting game! *fingers crossed*

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Van Nuys, CA
    Anonymous Interview Candidate in Van Nuys, CA
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Time Warner Cable in April 2014.

    Interview Details

    Recruiter emailed me after i applied to another position. Did a quck phone interview with him, he gave me a BUNCH of tips about how to better answer the questions, which was a pleasant surprise for me. Then i followed up with glassdoor.com to see what other Inbound sales position people were asked. I was prepared for every question, they read from a script... "What was a sale you didn't want to do, and how did you overcome it".... role play scenario with one rep, and how you handle it is you LISTEN to what his needs are, kids, family, cooking, sports, history, etc, and then you tell him about the channels 'TWC" has to satisfy those needs, and talk about how the packages will save money and especially reference how having a package will mean one bill, and not three seperate bills if you have internet through one service, tv through another, and phone through another... etc...

    they ask if you had sales quotas at your previous position, what was a scenario where you had to flip a client who was unhappy with a sale... etc

    oh, btw, twelve bucks an hour for six months of training, we'll see if i make it through it, i hope so...

    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Account Executive II Interview

    Anonymous Interview Candidate in Woodland Hills, CA
    Anonymous Interview Candidate in Woodland Hills, CA
    Application Details

    I applied through a recruiter. The process took 2 daysinterviewed at Time Warner Cable in April 2014.

    Interview Details

    I had a scheduled interview with a hiring manager. I understand, that they may be held up at another meeting, but to wait more than 30 minutes, made me feel like crap. Total disrespect to the potential candidate. It's like the manager comes out like this: "Your name?" no hello, how are you, how I can help...Nothing. Bad start. After going over some text book questions, which I felt went really good, she was trying to hand me over to another manager for a different position. I declined politely, since I had no intention to go through another round of interrogation. Never heard from TWC ever since. And that's after I have sent an immediate thank you note. Total ignorance. That's not what I would expect from such a big name out there.

    Interview Questions
    • Tell me about a difficult client/sales and how did you handle it?   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  6.  

    Retail Sales Specialist Interview

    Anonymous Interview Candidate in Tujunga, CA
    Anonymous Interview Candidate in Tujunga, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Time Warner Cable in March 2014.

    Interview Details

    Applied online, passed the assessment, a few days later got a call from a recruiter to schedule a phone interview. A few days later after the phone interview i was called for face - to face interview. Interview was good and questions were as usual.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  7.  

    Marketing Interview

    Anonymous Interview Candidate in El Segundo, CA
    Anonymous Interview Candidate in El Segundo, CA
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Time Warner Cable in July 2013.

    Interview Details

    Applied through their website and was contacted relatively quickly. Had an initial phone screen with HR and then an hour-long phone interview with a director in the group I was interviewing for. Interview appeared to go well and I was told to expect to be invited to an in-person interview. Then everything got bogged down for weeks. Getting updates was next to impossible and after the positive phone interview, all I ended up with is an auto message that they were moving on. Very unprofessional and frustrating experience, kind of like dealing with Time Warner Cable customer service.

    No Offer
    Negative Experience
    Easy Interview
  8.  

    Business Account Executive I Interview

    Anonymous Interview Candidate in Cerritos, CA
    Anonymous Interview Candidate in Cerritos, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Time Warner Cable in June 2013.

    Interview Details

    Applied online. Did the online questionnaire/survey. About a week and half after got a phone call from a recruiter. She explained the position and possible pay. She asked if i had any outside sales experience. She scheduled an interview with the sales manager the following week. The interview was very laid back and casual. It was a one on one interview. The interviewer was responding to other work emails during the interview. I knew he liked me from my personality and motivation to sell and make money. My resume and award book speaks for my experience. I could tell he was indecisive about going forward with me or not so he went out of his office to get one of his other colleagues to ask me a couple questions. They were fair with me and told me straight up that they had to pass on me. I appreciated that. They gave me their personal numbers and told me to call them in a year. They wanted to hire someone who had more experience then I did. That knew the ins and out of how all the wiring is done with each product being offered. I didn't know any of that.

    Interview Questions
    No Offer
    Average Interview
  9.  

    Account Executive Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Time Warner Cable in November 2012.

    Interview Details

    I applied online and was contacted by an internal HR recruiter. I subsequently found a friend that worked there in the same department. Having this contact really helped with the interview process, both knowing what to expect and as a reference. The interview process was 3 rounds: my future boss, and 2 levels up.
    Every interview was very interesting and the interviewer was very genuine.

    Interview Questions
    • If you got this job, what would be the first actions items you would take to ensure success?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Financial Analyst Interview

    Anonymous Interview Candidate in El Segundo, CA
    Anonymous Interview Candidate in El Segundo, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at Time Warner Cable in November 2011.

    Interview Details

    First I had a phone interview with an HR associate which consisted of basic questions about my resume and skills. Mainly looking for excel skills, presentation skills, and knowledge of some form of accounting systems (PeopleSoft, SAP, etc).

    Then had a 1:1 interview with the Manager of the department. This interview was pure behavioral. I was asked 4 very detailed, behavioral questions along with two questions about my previous jobs. The behavioral questions were to see how well I work in difficult situations, how well I can think to increase department efficiency, and how I go above and beyond the call of duty to get work done.

    Interview Questions
    • Describe a time when you made a task more efficient? How? What was the task? What were the results?   Answer Question
    • Describe a time you made a mistake? How? What? Results?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  11.  

    Agent Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied through an employee referral – interviewed at Time Warner Cable in August 2011.

    Interview Details

    Was asked how would I ask a customer to pay their bill when they had a full balance and a delinquent balance and only needed to pay the delinquent balance to restore services.

    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview

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