Time Warner Cable Technical Support Representative Interview Questions & Reviews
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Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 3 ratings 
“Average” Interview
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Interview Experience [?] Based on 3 ratings
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| 1–3 of 3 Time Warner Cable Interviews | Sort by |
Technical Support Representative at Time Warner Cable
Posted Jul 14, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Jul 2011 in Irving, TX (took 2 weeks)
Applied Online, then you have to take a personality/skills test to see if you match with that position. Once you past that, a representative will call you and then give you a phone interview and ask about your past experiences from your job. Once they get all that, then they will schedule you a interview with the Supervisor.
The person that interviewed me was wearing jeans, a time-warner t-shirt, and a baseball cap. Basically just asked job-type scenarios and how you would do in those situations. Also, the supervisor asked me "if someone over the phone asked you how to make popcorn, what would you say?" Remember, you are explaining something to someone that has no idea what they are doing.
Interview Questions
Reason for Declining
Found a better position with better hours and a bit more pay.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Support Representative at Time Warner Cable
Posted Feb 23, 2011 — 0 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in San Diego, CA (took 3 days)
Great! It was fair and balanced.
Interview Questions
Negotiation Details
No negotiation, they offer and you accept or deny, that's it.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Support Representative at Time Warner Cable
Posted Jun 21, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 (took 2 days)
As a CSR (Customer Service Representative) there was a call for applications to become a TSR (Technical Support Representative). I replied to the email with my updated resume, and a few weeks later was called to take a 2 hour knowledge test of the Time Warner Cable system and troubleshooting. Another few weeks, and there was a second interview which included a practical, hands on examination of troubleshooting ability. The 2nd test included fixing a cable system in person, and then blindly talking someone else through fixing the system. When talking the other person through, he acted as an ignorant, deliberately hostile customer.
Interview Questions
Negotiation Details
Negotiation was mostly one way. They offered the position, and declared what the pay would be, and I had the option to accept or decline. Since the pay is clearly better than the CSR position, it was pretty simple for me to accept.
Other Details
The interview consisted of a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
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