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Time Warner Cable Tier III Tech Support Interview Questions & Reviews

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Web: www.timewarnercable.com | HQ: New York, NY

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Updated Apr 20, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

2.7

“Average” Interview

Interview Experience [?] Based on 3 ratings

Positive	67%
Neutral	33%
Negative	0%

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3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Apr 2011 (took 1 week)

Applied online. Got a call from an in-house recruiter 4 weeks after. Breezed through that. Got scheduled 3 days out for the in person interview with recruiter on phone. First in-house interview was a panel of 2. About 15 technical questions like you find in A+ or basic Network+ exam. Got about 3 wrong. Just told them i couldn't remember the exact answers but know how to research solutions. A supervisor then came in for a 1 on 1. He asked behavioral questions and some technical questions that require detailed answers, like describe the process of pulling up a web page using the OSI Model, and how would you troubleshoot slow Internet connection with an XBOX360. Just basic tech questions. The place is cool, relaxed work place. They dress business casual. Got called for the offer before i got to my car in the parking lot.

Interview Questions

The most difficult was locating a packet travelling around the globe with the time stamp of different region in an SMTP header string. It seems some of their questions are such to knock you off. If you have much stuff on your resume; beware. I figured it out, but later got to know it wasn't part of the interview.

Answer Question

Negotiation Details

Non negotiable.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2010 in Portland, ME (took 2 weeks)

The interview process started with a call from HR at the regional office in Albany. I was asked a series of general queistions about who I was, what my past experience was, when I could start and if I was willing to submit to a drug test.

After answering these questions an one on one interview was scheduled with a tier 3 supervisor. Duing this interview I was asked basic networking questions. Asked how I would handle an irate customer, is there any time where it is ok to violate policy and other questions of that nature.

All in all it was a fair and reasonable interview. At the end of the interview I was told that I appeard to be a good fit and that I would hear back with an offer from regional HR. I received that call a day later, accepted a position and started work within two weeks.

Interview Questions

In what scenarios to you feel that it is alright to violate company policy?

Answer Question

Negotiation Details

There was nothing to negoiate at this level. Here is what we're offering, do you want the job.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2008 in Middletown, NY (took 4+ weeks)

I applied online and called the recruiter to follow up on my application. After following up they began a background check, which included all schooling (high school and college). When the background check was complete I had an in person interview with the recruiter, manager and two supervisors, this was followed by a drug test.