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Time Warner Cable Tier III Technical Support Interview Questions & Reviews

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Tier III Technical Support Interview

Tier III Technical Support

I applied online and the process took 2+ weeks - interviewed at Time Warner Cable.

Interview Details – Submitted an application online, shortly after I was sent an email to complete an online competency test. This test was straight forward, the first part was all behavioral questions. The second portion was fielding mock calls from customers and navigating a software program looking up their account information and company policies. About two weeks after I completed the test I received a call from a recruiter who conducted a brief phone interview which consisted of the usual questions-tell me about how you dealt with a difficult customer in the past, as well as some basic technical questions. At the end of the phone interview I was scheduled for a face to face interview which took place the next day. The face to face interview was very similar to the phone interview-simple customer service questions and a little more advanced technical networking questions such as: how can you determine if a computer is online, what is TCP/IP, how does DNS, DHCP, SMTP etc. work. After I completed the interview with the supervisor he went to get the hiring manager who asked me a few questions regarding my resume and experience working with computers and networking. Two days later I received a call and was offered the job. One thing that the supervisor stressed was that they weren't necessarily looking for in depth technical knowledge, they were looking more for thought process, so if you have solid troubleshooting skills and know how to use resources you should have no problem.

Interview Question – No question threw me off, there were very few behavioral based questions and I felt the technical questions were rather easy. The most in depth they got was asking about certain port numbers which were all very common.   Answer Question

Negotiation Details – No negotiation, they offered me more money than I was asking for.

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