Topshop Sales Assistant Interview Questions

Updated Nov 9, 2014
Updated Nov 9, 2014
12 Interview Reviews

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Sales Assistant Interview

Anonymous Employee
Anonymous Employee
Application Details

I applied online – interviewed at Topshop.

Interview Details

Job fair first then a very fun interview. The thing is I'm looking for full-time but they're just offering me a part-time/seasonal.

Interview Questions
Declined Offer
Neutral Experience
Average Interview

Other Interview Reviews for Topshop

  1. 1 person found this helpful  

    Sales Assistant Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through other source. The process took a weekinterviewed at Topshop in September 2010.

    Interview Details

    group interview which consisted of role playing and outfit building for different types of customers, followed by one on one interview. During the group interview they just want to see how you interact with other employees, and how you would handle different types of customers. one on one interview was more traditional questions about yourself and skills, and past experience.

    Interview Questions
    Negotiation Details
    accepted first offer.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Sales Assistant Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    The process took 2 daysinterviewed at Topshop in November 2009.

    Interview Details

    first round consisted of a basic phone interview, very straight forward. Then HR will ask you to come into their new york city office for a group interview. At the time I applied, everybody that applied in my group (6 people) made it to the sales floor. The interview consisted of team games and mini projects about topshop's brand and image, such as magazine colleges of a certain fashion trend.

    Interview Questions
    Negotiation Details
    You are able to negotiate where you would be placed -> topman/topshop/back of house, as well as how much you would like to be paid.
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a weekinterviewed at Topshop.

    Interview Details

    -Recruitment day and one on one interview (possibly same day)
    -Asked about current 'trends' and all answers on website. Asked to build an outfit and explain who would wear it etc.
    -Emphasis on customer service, be able to discuss bad and good personal experiences
    -'chat' style interview
    -aim to find someone who will fit in with the team, not very formal etc

    Interview Questions
    Negotiation Details
    none
    Accepted Offer
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  5. 2 people found this helpful  

    Sales Assistant Interview

    Anonymous Interview Candidate in Perth, Western Australia (Australia)
    Anonymous Interview Candidate in Perth, Western Australia (Australia)
    Application Details

    I applied online – interviewed at Topshop.

    Interview Details

    I initially applied online, with an application form and a resume.
    I got an email stating that I had been accepted into the casting round.

    All that was involved was literally a 2 minute interview 1 on 1 with an assessor and all she asked was 'tell me a bit about yourself' and 'why do you want to work for topshop/topman?

    2 days later I got another email saying I had made it to the group interview stage of recruitment. This was so much cruisier than I expected, especially considering I had read other peoples accounts beforehand.
    I was sat at a table of about 8. After hearing someone talk a bit about the history of topshop, we had an icebreaker activity, just in your group which essentially just involved introducing yourself, what you currently studied, your fashion icon and wardrobe must.

    After that we had a prioritizing activity, where in our groups we were given 10 scenarios and we had to decide amongst our groups, what 3 situations would be of the highest priority and why and these were presented to everyone.

    We then in our groups were given a customer profile (e.g. a 21 year old woman, needing a smart casual outfit for a beach wedding in Thailand) and you altogether had to plan an entire outfit, including the questions you would ask the customer. You had an assessor just floating round the table seeing how you interact with each other, who spoke up, etc etc. Then the group presents their ideas to an assessor (not infront of everyone, just the group)

    Lastly, as a group you had to detail the steps in helping and serving a customer including, what we would say. E.g. a greeting, starting conversation, letting them know of any promotions, asking if they need assistance or just browsing... right up to point of sale
    Again an assessor was just observing, and then you all presented the ideas.

    That was it for the group stage and it took an hour at most.
    We then all went outside, and were called in 1 by 1 for a personal interview.

    The sort of things they asked were
    'Tell me about yourself'
    'Describe your previous retail experience'
    'Any availability specifications'
    'Where do you gain fashion inspiration'
    'What you would expect to do in a typical day of work'
    'What do you think you could bring to Topshop'

    Im pretty sure that was it.
    The whole thing was a really positive experience, and very laid back. There were no suprises or majorly daunting questions. I was under the impression I would need to know a lot about fashion and trends, but they really didn't limit the activities and questions to people with extensive fashion knowledge.

    They didn't get back to us about the position until 2 weeks after the group interview, after they had called references.

    Good luck to anyone about to go on an interview.. as cliché as it is, just be yourself, they hired a mix of outgoing people, the more reserved, the knowledgeable as well as fashion beginners

    Interview Questions
    • Probably just where I gathered fashion inspiration from, only because it's something I've never generally thought about and there's not one outlet I primarily source from. I found that probably the most difficult only because I was unprepared for it, but still managed to give an acceptable answer caught off guard!   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Sales Assistant Interview

    Anonymous Employee in Trafford Park, England (UK)
    Anonymous Employee in Trafford Park, England (UK)
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Topshop in August 2014.

    Interview Details

    I got the interview through knowing a member of staff. They asked me to send my CV to a certain email address, and after doing so I got an automated reply with the time and date of the group interview. Other people had obviously given out this email address to all of their mates because a lot of people had arrived to the interview in large friendship groups!

    The interview was on a Sunday evening when the store was closed. I arrived 30 minutes early to see already over 30 people waiting outside the shutters! Eventually there grew to be 60-70 candidates! A member of staff took a photo of everybody lined up, then we started to be led through.

    We were given a name tag, then told to pose for individual photographs. Next we were split into groups of five and sent to one of many groups of three staff standing by a rail of clothes. We were given a brief. Ours was to choose an outfit for a 30 year old mother which was both sexy, and comfortable for her. I took the word comfortable as meaning something not too out there, so she wouldn't feel self concious. I chose a classy black dress, and a black and white duster coat as they were on trend for the season. Other people chose very baggy clothes. We were then asked in turn to give reasons for our choices and they wrote down notes on a piece of paper. The members of staff at this stage were very unenthusiastic. They didn't smile or give much eye contact and I felt very rushed when describing my outfit.

    Next our names were called individually to go and sit with a new individual member of staff, on puffets. There must have been a dozen one-to-one interviews happening at once. The lady asked me three pages of questions off a sheet and wrote down my answers scoring me out of 3 for each. I got 3/3 for most, with the occasional 2/3. The questions were all ones I'd researched: What are three staples for the upcoming AW season? Why do you want to work for us? Give an example of when you've given good customer service. Give an example of a time when you've had to deal with a bad situation at work.

    Research commonly asked questions about customer service and have your answers or examples prepared. Know about Topshop's current trends. If you know about fashion you'll be fine.

    I felt like the one-to-one interview went really well for me personally, I was smiley and confident and answered the questions with good knowledge, and got good scores for them! The member of staff interviewing me however did keep making comments, almost to put me off working there. She said things like "it's really hot here" and "it gets soo busy it's horrible".

    Finally she walked me to the door and said bye. I went to shake her hand but she'd already turned away.

    I got an email a week later saying they had decided not to take my application any further. To be honest I was a bit shocked as they were hiring 40 new staff from that interview and I had 3 years experience in another fashion retail store. I'd dressed fashionably, been friendly and confident, everything had gone well. I have great grades in my gcses and a-levels.

    Everybody else at the interview was 16-17 years old. The ones I'd spoke to were shocked at my age and I'm only 21 haha! I think that is probably why they didn't hire me. It's a lot cheaper to hire 16 year olds! Also I asked for 16 hours when they asked what my ideal hours would be and I think in hindsight they were only looking for people to do 4 hours.

    Over all, the interview was made very fun and relaxed. However, it was very rushed and over with very quickly in a way that made it seem they weren't really interested in you. Some of the staff were quite rude and grumpy and we were treated like cattle pretty much.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  7.  

    Sales Assistant Interview

    Anonymous Interview Candidate in Peterborough, England (UK)
    Anonymous Interview Candidate in Peterborough, England (UK)
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Topshop in February 2014.

    Interview Details

    Handed my CV and covering letter in after seeing a job post being advertsied in the shop windonw

    Interview Questions
    • What would you do if the changing rooms were full and there was a long queue of people waiting to try clothes on?   View Answers (2)
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at Topshop in March 2012.

    Interview Details

    Group interview first. Interacting with one another to come to an agreement about how to approach customers and increase sales. Next stage was on the shop floor. WE had to work on different sections of the shop floor testing our ability. Finally, there was a one-to-one interview.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at Topshop in August 2010.

    Interview Details

    Interviewed by two of the management team, however only 1 of them spoke, the other took notes of my answers i assume.

    - Customer service based questions:

    - Tell us about your role in your previous position
    - how would you describe your perfect shopping experience?
    - whats been your worst shopping experience?
    - how would you give excellent customer service?
    - if we didnt have a product in stock, how would you rectify it?
    - Why do you want to work for the brand?

    Interview Questions
    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Sales Assistant Interview

    Anonymous Employee in Dublin, Dublin (Ireland)
    Anonymous Employee in Dublin, Dublin (Ireland)
    Application Details

    I applied in-person. The process took a dayinterviewed at Topshop in June 2009.

    Interview Details

    Really friendly interview

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview

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