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Customer Relations Intern Interview

Anonymous Interview Candidate in Torrance, CA
Accepted Offer
Positive Experience
Difficult Interview

Application

The process took 4 weeksinterviewed at Toyota (Torrance, CA) in April 2010.

Interview

The process was very thorough and very involved. I was first interviewed by hr via phone, then interviewed by a manager on the phone. After those I was invited to come down to hq for a skills test and a panel interview. I interviewed with two managers for an hour. The interview consisted of many situational/ behavioral questions. Be prepared. While I was there I also completed a multitasking/ skills test on a computer in an empty office. It wasn't difficult. I received a phone call with an offer a half hour after leaving the interview. Just be prepared with knowledge about Toyota, be confident and personable!

Interview Questions

  • How would you handle a customer yelling at you on the phone over a bad dealership experience?   1 Answer

Negotiation

No negotiation.

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