Toys ''R'' Us
Toys ''R'' Us Interview Questions & Reviews in Atlanta, GA
Getting an Interview
- Popular Job Titles:
- Sales Associate (115)
- Cashier (45)
- Sales Team Member (36)
- Seasonal Sales Associate (30)
- Team Member (16)
- Assistant Store Manager (12)
- Department Supervisor (12)
- Store Manager (11)
- Associate (10)
- Overnight Stock (10)
- Senior Financial Analyst (8)
- Management Trainee (7)
- Assistant Manager (7)
- Cashier/Sales Team Member (6)
- Bike Assembler (5)
- Business Analyst (5)
- Customer Service Associate (5)
- Human Resources Assistant (4)
- Manager (4)
- Cashier/Sales (3)
- Human Resources Department Supervisor (3)
- Sales Floor Associate (3)
- Financial Analyst (3)
- Back of House Specialist (3)
- Back of the House Team Member (3)
- Seasonal Cashier (3)
- Department Supervisor With Keys (2)
- Director (2)
- Early Team Member (2)
- Department Manager (2)
Cashier/Sales Associate Interview (Positive Experience; Average Interview)
I applied online and interviewed at Toys ''R'' Us.
Interview Details – When I interviewed (in 2012), we were asked to pick out a toy from within the store and act like we were selling it to the other members of the group interview. Even if you don't know much about the toy, they want to see your enthusiasm and charm. Because after all, it is a children's store.
Interview Question – Tell me about a problem you had in a previous job and how you resolved it? (I couldn't really think of one right away so I made one up, it was better that way) Answer Question
Negotiation Details – The HR representative told me what my salary was going to be and he asked me if I was ok with that. I didn't ask him for a larger salary.
Very Easy Interview
Sales Team Member Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 3 weeks - interviewed at Toys ''R'' Us in March 2013.
Interview Details – Applied for job via the internet. Was a simple application process. The interviewers were relaxed and kind. They were obviously passionate about working there. First, all the job applicants did a "group" project where we had to work together to design a toy for children. Then, we did "individual" project in front of the other job applicants where we had to choose a toy and pretend like we were selling it to a customer. Finally, we each did a "private" interview with the interviewers. It was a short and surprisingly non-stressful interview process.
Interview Question – "Choose a toy and 'sell' it to a customer." View Answer
Seasonal Sales Associate Interview (Neutral Experience; Average Interview)
I applied online and the process took a day - interviewed at Toys ''R'' Us in October 2012.
Interview Details – Applied online. Received a phone call for an interview. Went on interview was told to pick a toy. Had to basically sell the toy to the group. Then we broke up in groups and had to create a product using building blocks and sell it to a customer.
Interview Question – Selling the toy. Answer Question
Store Management Trainee Interview (Negative Experience; Difficult Interview)
I applied through college or university and the process took 2 months - interviewed at Toys ''R'' Us in December 2012.
Interview Details – My process began on my University campus, I met with them during a job fair and was given an interview the next day. After that interview I received a email requesting a "Round Robin" interview. I arrived there and it was 6 other, we were there from 9 am to 1 pm. The Interview consisted of all 6 of us taking turns being interview by 4 people in all, two at a time. During the times we were not being interviewed, we were in the break room talking to two other Toys R US employees... whom I'm sure had a say so in the hiring process as well. We were given lunch, and that was it.
Interview Question – We were asked normal interview questions; such as, Name a time when you had to work in a face paced environment. I think the most difficult question was "Do you have any question for us?" After being in the break room for hours I was able to ask plenty of questions, so by the time I got to the person who actually interviewed me, I couldn't think of anything!! View Answer
Very Easy Interview
Team Member Interview (Positive Experience; Very Easy Interview)
The process took 3 weeks - interviewed at Toys ''R'' Us in February 2011.
Interview Details – I think the only reason i got hired for this job is because i went directly to the store to which i applied and i demonstrated that i really wanted this job. She (the hr) immediately sat down and took a look at my application and told me my availability is perfect and invited me to a group interview the following friday morning. There were about 5 other people and a couple people that never showed. Make sure you are early because they will tell you to go home if you are late. First we introduce ourselves... Make sure you go first because they like peoople who put themselves out. Be positive, energetic, and outgoing. Then they ask you to choose out something from the store and sell it. - but therre is a twist. Once you choose something to sell they make you switch the item with another person. It is SO nervewrecking, at least for me.and they want you to approach guests with the question "what can i help you find today?" instead of "can i help you find anything today?".. Then, they talk about r us values and the star system... And then do a 1 on 1... More like 2 on 1 with you and wont tell you if you are hired or not. I got a call about a month later with an offer.....
Interview Question – Why do you want to work for babies r us? What makes you a good candidate? Answer Question
Negotiation Details – . Oh and dont negotiate because i saw on the interview checklist that if they dont accept offer then you are automaticaly taken off considedration for hire
Sales Team Member Interview (Positive Experience; Easy Interview)
I applied online and the process took a day - interviewed at Toys ''R'' Us in November 2011.
Interview Details – I applied the Friday night and that following Sunday, at 12:30 am (I was surprised of ). The person asked me a couple of relevant questions on my history, like if I had any retail experience of which I had none, then asked me if I could come on in the coming Monday (week before Black Friday) at either 10:00 am or 5:30 pm for a group interview. I choose 5:30.
One thing I should note is that I believe the HR person working is fairly new but was awfully nice (this will lead into my dilema I'll talk about in the end, though shouldn't worry anyone really, but important*** after interview advice).
Thankfully I found this website the night before and found was glad to find the group interview was similar to everyone else on here.
I arrived about 5:25 pm, and approached the service desk at the entrance, where I was told to look around the store and then return to the break room. I really only had time to walk around the place once, looked different from when I saw the store about a year earlier, brighter in my opinion. There was good reason for that. I returned to the break room and sat down with about 20 other people. The HR person checked who was there, waited 5 more minutes for late comers, and talked a tad about herself. Then the person went for the manager who introduced himself and talked about Toys R Us as a whole and how they were attempting to give the store a face lift, giving the customer a knowledgeable service something a store like Walmart can't give you, along with more choice (they carry quite a bit of exclusive toys). The manager talked about changing people and that he was new in the past 6 months, had organized the store to a more organized manner (which I agreed with).
Then they asked us to go and get a toy we craved as a child or such, learn as much as we could about it, and then took turns presenting it. I wanted to stand out so I went last so as to not give hints to the others (mainly because I read Glassdoor posts!) and it helped people kept going forward without being asked. I choose Legos (which you can't go wrong with really at Toys R Us). Things to mention:
– Batteries (only if required*) > Toys R Us makes a ton off batteries
– Add some Enthusiasm/Passion/Knowledgeable insight... like I mentioned that though Lego's says for 7 to 12 year old age, I still own my today
– Price (I was the only one that mentioned Price)
Then they took people one by one into an office and gave a one-on-one interview with the manager and HR person. Talked with the manager most of the time, who asked me the same 2 questions I got asked on the phone about why I hadn't been working for a few months (I just graduated and took some personal time but tutored at a non-profit) and if I had any retail experience. I answered in the same way as on the phone, expanded a little on my history. Then the manager offered me a job. He said the only reason I got the job was because they really needed help (wouldn't of gotten a job if I applied a month earlier without retail experience) and I got a degree recently.
Note: I wore nice jeans, T-Shirt, and nice fleece, unlike the majority of the group. So I'd agree it's pretty laid back. Just figure a way to stand out!
Now, they told me that "hopefully" in 2 days I'd get a call after background checks came through and be "on the floor" by the coming Sunday ready for Black Friday. I didn't get a call and finally called on Friday, HR person said Sunday, then I called on Wednesday (yes before Thanksgiving) and they told me the contract was signed and that day, but because of the time left I'd get a call next week. The delay I was told due to the Black Friday hiring rush and background checks got backed up. I think this has to do with the HR person's inexperience, but now it is the following week and still no call. I'm sure they still want me, but I'm the one making calls here. So just be wary on the time it takes with background checks, I have no criminal history, just this HR person has little experience with it, search it online if you have any more questions!
Interview Question – Do you have any retail experience? View Answer
Negotiation Details – No negotiation.
Sales Associate Interview (Negative Experience; Difficult Interview)
The process took 4+ weeks - interviewed at Toys ''R'' Us in July 2011.
Interview Details – I received a call about a month and a half after I applied. I was called in for an interview at 11am. When I got there I was instructed to go to the break room. The manager was out so the head HR person got us started. We went to a separate room, she did a role call of about 15 applications, 12 of us showed up. We introduced ourselves, then we did the sale pitch game. Two people go up, one is the sales associate, and one is the customer. Basically role play an everyday customer interaction. When that was done we went back to the break room and they split us up into two teams. We had to construct a toy out of Legos. We had 15 minutes and they watched us. Both the manager and the lead Hr lady. When that was done they did the solo interviews. They sent no one home. The first 5 interviews were about 10-15 minutes. Then a store manager went into the interview room. All of us waiting to be interviewed assumed they may have already hired someone when he came in. The interview questions were kind of difficult if you dont have any retail experience. The ones I remember were as followed// or at least similar.: Describe a time where you helped a customer and felt good about it? Describe a time where you suggested or helped improve something at previous job? Are you in school? When are you available? Describe a time you had to make an important decision? Do you have any questions for us?
Department Supervisor Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 days - interviewed at Toys ''R'' Us in September 2010.
Interview Details – Similar story to previous posts: Phone call to set up interview, "interview" consisted of 8 people doing a practice sales pitch, a teamwork exercise, and a panel 1 on 1 (or 3 on 1) interview. The mangers interviewing were very nice & polite; the atmosphere was very casual. Ended on a good note. Follow up interview two days later with district manager, also very friendly & casual interview. Should hear something by Monday.
Supervisor Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 days - interviewed at Toys ''R'' Us in January 2010.
Interview Details – Human resource manager asked me to come in to interview. It was a pretty easy interview. He insisted I give him the "lowest" amount hourly I would go on my salary. The question made me very uncomfortable. It was almost like they were deciding who to hire solely based on their salary requirements. He said he was 99% sure they would call me back for a further interview but never did call back.
Interview Question – Tell me about a time when you had a difficult customer Answer Question