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Toys ''R'' Us Cashier Interview Questions & Reviews

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Web: www.toysrus.com | HQ: Wayne, NJ

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Updated May 21, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 28 ratings

2.2

“Easy” Interview

Interview Experience [?] Based on 28 ratings

Positive	64%
Neutral	29%
Negative	7%

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1–10 of 28 Toys ''R'' Us Interviews

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1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Dec 2011 in Fresno, CA (took 1 week)

I interview for Babies R Us in December 2011. I was contacted by HR to come in for an interview. Overall I had two interviews. The first interviewer was a shift manager and only took less than 10 minutes. He asked basic questions, such as what I was currently doing (school) and my future plans for after that. He asked about my prior work experience as a cashier, and then asked about my availability. 5 days later I got a call to come in for a second interview with the store manager. He asked the same questions, along with a couple scenario ones. I was offered the job on the spot.

Interview Questions

If a customer came up to you and asked for your help, but at the same time you got a call to come to the register because it was busy, and you saw a kid spill something on the floor, what order would you put these in as most important?

View Answers (1)

Describe a time when you did something that ended out not working your way.

Answer Question

Negotiation Details

The pay was $8.00 per hour. No need to negotiate for an entry-level job.

Other Details

The interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Jun 2010 in Midvale, UT (took 3 days)

First they did a phone interview, then she called me in for an in person interview for the next day. I spent more time waiting around for them to interview me then I did getting interviewed. During the interview they had me sku items and tell them how many of it we have in stock, or what color it is, etc to see how well I would do it when a customer asks me. Another thing he did was pick up a pen during the interview and asked me to sell it to him. He also said if you're hired how many hours a week you get depends on how well you can sell store credit cards to customers. He also said you would be required to walk around the store and approach customers if they want a store credit card.

Interview Questions

You see that pen right there- sell it to me.

View Answers (1)

Other Details

I Applied Online and the interview consisted of a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Oct 2011 (took 3 days)

applied through a job site. was called literally 3 hours later. the woman scheduled me a group interview for the next week. went in and was asked to come back the next day for a second interview. then was hired on the spot. group interview was easy basically hired everyone there. seemed to just want bodies so they can get through the season

Interview Questions

try to sell me a toy from the store.

Answer Question

Other Details

The interview consisted of a Background Check, a Group/Panel Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2010 (took a day)

It's a group interview and i'm told they always are. your in a room with about ten to fifteen other people and human resources comes in and explains what its like working in the company, they provide a brief overview of specific instances in the job, and how to handle them, then they explain what they are looking for in an employee eg: team player, communication skills etc.. after that you are put into teams and told to build a toy out of lego's or k'nex toys and present your toy to the HR manager and explain what it is, what it does, and what age range it's intended for. after that you are each individually given a toy from the store picked at random it can be anything from a barbie doll to a telescope, and you're given five minutes to study that item, once time is up you need to try and "sell" that item to anyone in the room while your HR manager observes your techniques and how you implement company benefits knowledge and product knowledge. After that they call each individual in one by one and interview you with the store manager and HR manager. After that your either chosen for the job and get called in for training or you're not.

Interview Questions

How comfortable are you selling to potential guests?

Answer Question

Negotiation Details

If you're considering a job here I would suggest having complete availability, your starting off at minimum wage but if you feel you deserve more than that based on your experience then make that known to them. Consider the fact that this is a retail job and if your going for hourly positions don't expect to be overwhelmed with hours, request as many as you can, and they are very understanding when it comes to "work/life balance".

Other Details

The interview consisted of a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2011 in Norfolk, VA (took 4 days)

Filled an application out on Sunday around 12pm they called me about 3 hours later asking me my availability and general questions over the phone. She scheduled me for an interview for the next day (monday) I went in for the interview, there were about 22 people there.... We had 3 different activities. For the first one we had to think of a cartoon character and explain the qualities that the both of you share w/o telling everyone who the character was. i chose TJ from Recess, i picked him because he was a leader. he always came up w/ a plan, he was dependable etc... For the 2nd activity we had to be an agent to whoever we were partnered up w/. we had to basically tell why that person should work there. And for the 3rd activity we had to sell a random item that was given to us. I had a monopoly cash game for ages 3-5. All in all it was a pretty fun interview. Management was super cool, and i think its a place i would definitely love to work at.

Interview Questions

What cartoon character best relates to you? as far as qualities, skills, etc.

View Answers (1)

Availability?

Answer Question

Other Details

I Applied Online and the interview consisted of a Background Check, a Personality Test, a Skills Test, a Presentation, a Group/Panel Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2011 (took a day)

I showed up dressed in a skirt, little jacket, and pointy 2in heels at 3:45 for a 4 o'clock interview. I was the first one to arrive out of a group of 4. The others, who were 35-50, showed up in jeans and hoodies. The HR woman took us to the backroom and gave us a general spiel about the company. We then had to go around and introduce ourselves and say our favorite toy to play with as a kid. She told us about their warranty and we then had to pick out a toy and tell her the reasons that she would need a warranty if she were to buy it. We then had to pass our toys around and tell what were two other accessories in the store that would go with our toy, such as batteries or clothes or darts. 1:1 interviews were next and they were all very basic questions: Why ToysRUs? What's your biggest weakness? What didn't you like about your last job, blah blah blah. It took about 5 minutes. I got a call 3 hours later saying that I got the job.

Interview Questions

Why Toys R Us?

Answer Question

Other Details

The interview consisted of a Background Check, a Group/Panel Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2011 in Pleasanton, CA (took 1+ week)

I applied for a position at Babies R Us online. I was called a week later to come in for a interview after answering various simple phone questions such as "Are your availability hours the same?" "Do you still want to apply here", simple yes or no questions. I was scheduled for a group interview the next day at 9:30am. When I arrived, they had the group wait a few minutes so we all introduced ourselves to each other which made the mood less stressful. Some people applied a month ago and some people applied for Toys R Us, but were being interviewed at Babies R Us. Then we were given a group tour and were told to pick an item from the store to sell to her (HR manager). I chose a first aid/grooming kit while the others chose toys. My advice: pick out something that can easily sell itself, something that encourages the customer to buy something else such as a toy which needs batteries, or something that you have personal experience with. After presenting each item, we then had to partner up and choose an item from a group in the corner. We chose a baby monitor and listed all its uses. We took turns saying each point. Afterwards, we each had a 1:1 interview with the HR manager. She asked some situational questions and just basic interview questions. The HR woman was very friendly and it went extremely well. She told me right then and there she wants me to go for a second interview with the Store Manager, but didn't know which store I would work for; Babies R Us or Toys R Us. I was told I would be called a week later as to when I would interview with the Store Manager. A week later she called to confirm for a second interview and would call me in two days. When she called, she told me she talked to her Store Manager and he said to just go ahead and hire me so I accepted.

Interview Questions

Descirbe a difficult situation you or a co-worker has experienced and how it was solved.

Answer Question

Why do you want to work for Babies R Us/Toys R Us?

Answer Question

Other Details

I Applied Online and the interview consisted of a Background Check, a Presentation, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2011 in Hurst, TX (took a day)

Applied on Friday, got a call on Monday for a group interview for the following day at 1. There were about 10 of us in the group total. We each had to stand up and introduce ourselves one by one and name a superhero we would want to be and someone we would like to have dinner with. During this you really have to be open and friendly to make a good impression. Next, we had to go out in the store, find a toy, and "sell" it to the interviewers and everyone in the group. Really easy and doesn't have to be this big, long presentation. Just make sure you know the features, age range, and wether or not it includes batteries. After that we did availability paperwork and 1:2 interviews with 2 managers. I was the second to last person to be called in so I was really nervous that they were just going to tell me "no" and send me on my way like they did with everyone else lol. Fortunately they didn't have any further questions for me other than asking me about my cash handling experience and then they offered me a position on the spot. Really simple interview if you make a good impression and show you are a hard working and enthusiastic type of employee :)

Interview Questions

Which superhero would you want to be and why?

Answer Question

What kind of cash handeling experience do you have?

Answer Question

Negotiation Details

Not able to negotiate.

Other Details

The interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Oct 2011 in Franklin, TN (took 3 days)

A group interview of 4 people. They spent a very long time rambling about the company's history and some random acronyms the company made up. I felt like they were wasting my time and theirs with unnecessary information. Took about an hour and a half.

We had to come up with an adjective that described us and started with the first letter of our name. Unfortunately the manager did not know what an adjective was. We also had to build a lego car, but the managers left the room while we did it so I'm not sure what the point of the exercise was.

It ended with a very short 1:2 interview, with 2 managers present. Asked some generic questions about what skills we had that would help the company. I had experience with the kids department of another store, and full availability, so I got an offer 2 days later, which I chose to decline, having already been accepted by a company I preferred.

Interview Questions

Come up with an adjective that describes you and starts with the first letter of your name. Also must be related to working at the company. This is actually pretty hard to come up with, unless you are lucky enough to have a name that starts with R.

Answer Question

Reason for Declining

Got accepted at a company I liked a lot more. Honestly, Toys R Us sounds like a miserable place to work (they don't even give 15 minute breaks!) but I was desperate for a paycheck.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2011 in Santa Rosa, CA (took 1 week)

About a week after I applied online, I was called while I was at home, and asked if I would like an interview. It was scheduled for the next day, which was great because I didn't have to wait and be anxious for a long time. I was told to come in to the front desk, and they would show me to the break room.

I was the first person there, and took some time to familiarize myself with my surroundings. The break room has some nice furnishings, like a refrigerator, microwave, two vending machines and even some hangers to put your jackets up on. Three more people eventually filtered into the room, and our interviewer came and showed us to our room. We sat at the table, two on each side, and we were asked to do two different activities. The first was to get into pairs and interview each other. We all had a piece of scratch paper and a pen to jot things down on. We just chose the people we were sitting directly next to, because it was easier. The end result was that we were to 'sell' this other person as a prospective team member of Toys "R" Us. We wrote down the other person's job history, education, personality attributes that might make them specifically suited to the job, and anything else that we thought might help. We then took turns presenting this other person to the interviewer.

The second activity involved the five toys that were set out on the side of the table. We were to each pick one toy, take down notes and absorb whatever we could on it, and then make a presentation about that toy, and why this prospective 'customer' should buy it. Some laughs and small chit-chat took place, and it seemed like everyone got along well.

After that part of the process, we were sent back to the break room. After a few minutes, a name was called and one of the candidates went back into the interview room for a one-on-one, and then they were sent on their way. We each had this, and during mine I was asked to come back a week later for a second interview with the general manager. I was told that I could come back to the front desk once more, ask for his name and I would be shown to the room again. I would say this interview took about thirty minutes or so.

Once a week had passed, I arrived to my destination in basic company colors - burgundy and black. The manager was right on time, and I went from the break room to the interview room once more. He asked me to sit down, and then asked some questions about my education and prior job experience. After that, I was asked three more questions: "How would you deal with an upset customer?", "What was the proudest moment you've ever had at a job?", and "Do you have any more questions?". After about seven minutes total, he shook my hand and told me that he'd love to offer me a job.