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Toys ''R'' Us Customer Service Associate Interview Questions & Reviews

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Web: www.toysrus.com | HQ: Wayne, NJ

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Updated Dec 27, 2011 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

2.3

“Easy” Interview

Interview Experience [?] Based on 3 ratings

Positive	67%
Neutral	33%
Negative	0%

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1–3 of 3 Toys ''R'' Us Interviews

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2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2009 (took a day)

I completed a paper application and turned it in to the store manager. The store manager called me 2 days later and asked me to interview the next day. At the interview, he took 5 other job applicants and me into an adjacent room where the interview took place. He asked us all to pick a toy on the table and "sell" it to him. He gave us 5-10 minutes to come up with a sales pitch. He did not give us an order to go in; we just stepped up to the plate, so to speak. After we finished, he spoke to us individually while the other applicants waited in the far side of the room. I got hired on the spot and he said he was impressed that I could speak without twirling my hair with my fingers. I guess the high school applicants had a tendency to do this (?), but I was currently in college. His standards of hiring seemed pretty low. However, he offered me the job on the spot and I accepted. As soon as I was finished, I was allowed to leave so I didn't not hear how he evaluated the other people.

Interview Questions

Pick a toy on the table and "sell" the toy to me.

Answer Question

Negotiation Details

I was still in college and it was just for the Christmas season so I accepted the first offer.

Other Details

I applied In-Person and the interview consisted of a Group/Panel Interview and a Presentation.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2011 in Hatillo, PR (took 2 weeks)

First it there was a group interview (7 people)We had to introduce ourselfs. then we had to do show our creativity and make something with legos. Then they had a table full of toys and merchendize from the store and we had to play the employer and the custumer role. Finally i had to wait for 45mins until the store manager interview one by one. Its a simple interview he asked me to tell him a lill bit abt me. Then he asked me why i wanted to work there. He explained to me that they had to to a background check that would probably take abt 14 days. He told me in advanced that he most likely would be calling me for the job. :)

Interview Questions

Is there anything you want to get better at? and why?

Answer Question

Negotiation Details

no negotiation.... PR usually starts paying minimum in these type of jobs.

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Oct 2010 in Citrus Heights, CA (took a day)

I was called and asked if I would work weekends and be okay with minimum wage; I said yes so I was set up with a group interview. The group interview was strange... They had us go into the store and pick out our favorite toy and bring it back. Then we all took turns explaining why. Then we all had to say our favorite cartoon character and why. Then we partnered up and had to learn info about our partner then tell the person interviewing us why we should hire them. Then the management called us all into another room one by one. Pretty much everyone got the job. It was seasonal.