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Toys ''R'' Us Department Supervisor Interview Questions & Reviews

Getting the Interview  7 Interviews

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Interview Experience  7 Ratings

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Department Supervisor at Toys ''R'' Us

Declined Offer – Interviewed in Greenville, NC Mar 2012 – Reviewed Apr 16, 2012

Interview Details – I was called by an assistant manager to set up an interview with the store manager. I found that the interview itself was pretty simple. I didn't have any extra tests or role play exercises, he just asked me about my previous experiences and what the job would entail. He told me that he is only the temporary store manager because the actual store manager and assistant manager are on disciplinary leave.
The second interview was with both the store manager and district manager. I had to wait 15 minutes for one of them to come out to greet me and begin the interview. Otherwise, the interview was still pretty easy, just some basic questions about why I think I would be the best for the job and what about my experience qualifies me.

Interview Question – What are some training methods you implemented on your team?   Answer Question

Reason for Declining – I declined because the store management team seemed very fractured and unstable. I also declined the offer because it was extremely low. They knew what I expected and offered $3.00 an hour less than I'm currently making. Considering the state of the store and the amount of changes I would need to make to my department to bring it back up to standards, the offer was exceptionally low.

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Department Supervisor at Toys ''R'' Us

No Offer – Interviewed in Atlanta, GA Sep 2010 – Reviewed Sep 10, 2010

Interview Details – Similar story to previous posts: Phone call to set up interview, "interview" consisted of 8 people doing a practice sales pitch, a teamwork exercise, and a panel 1 on 1 (or 3 on 1) interview. The mangers interviewing were very nice & polite; the atmosphere was very casual. Ended on a good note. Follow up interview two days later with district manager, also very friendly & casual interview. Should hear something by Monday.

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Department Supervisor at Toys ''R'' Us

Accepted Offer – Interviewed in Dec 2008 – Reviewed Sep 27, 2009

Interview Details – A recruiter called me. I met with the DM at a different store, then met with the store manager in the store I would be working. Overall very laid back and easy. It seemed like they were in a bind to fill the position and I had more than enough of the qualifications and a great referral.

Interview Question – What would your last employer say you lacked of?   Answer Question

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Department Supervisor at Toys ''R'' Us

Declined Offer – Interviewed in Springfield, PA Sep 2009 – Reviewed Sep 19, 2009

Interview Details – I applied online mid August, got a call back about one month later and schedules an interview for a few days later. Got there to find out it was a group interview which I don't like, also they failed to mention the job was seasonal even though I said I wanted full-time permanent on the application, although everyone else seemed aware of this fact but me. Walked out of the interview, I already had a job anyway and I cant feed a family with low paying seasonal work for the "toy store" down the road

Interview Question – Try to sell this toy to me   Answer Question

Reason for Declining – I didnt want seasonal work, they should have made this clear on the website that that was what they were hiring for, I wouldn't even have wasted my time.

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Department Supervisor at Toys ''R'' Us

Accepted Offer – Interviewed in Aug 2010 – Reviewed Nov 20, 2011

Interview Details – applied on line, went to the interview with 7 other people in the room. Was asked to interview each other, then report to the hiring manager why we would hire the person next to us. Had to built the next "it" toy out of legos. Had to go out into the store and pick a toy to sell to the store manager.

Interview Question – Tell me about a time when you had a difficult customer and how you handled it   Answer Question

Negotiation Details – the offer was firm, no negotiating

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Department Supervisor at Toys ''R'' Us

Accepted Offer – Interviewed in Jul 2010 – Reviewed Jul 27, 2010

Interview Details – I applied online a little while ago for department supervisor, it states online that you can apply anytime and they'll call you if you qualify when they start hiring. So, they called me maybe 3 weeks later to schedule an interview. I interviewed with the store manager and he asked me general questions; what are your goals? experience? leadership examples? etc. Two days after that I got a call to come in for a second interview. I scheduled the interview for two days after that call. It was with another store manager at a different location. He did ask me a lot of the same questions, some new and more technical to the job requirements. It was a very friendly and comfortable environment. He said he has others to interview but will keep in touch in the next couple days. Just a couple hours after I left the interview, I got a call from the store manager I would be working with, with a job offer. I accepted and look forward to working there!

Interview Question – What is something you need to work on?   Answer Question

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Department Supervisor at Toys ''R'' Us

Accepted Offer – Interviewed in Feb 2010 – Reviewed Mar 8, 2010

Interview Details – very easy and fun!!! applied in jan., got a call in feb. for a interview. the process went very smooth.

Interview Question – if you were to win a geoffrey award, what would be your dedication speech.   Answer Question

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