Toys ''R'' Us

  www.toysrusinc.com
  www.toysrusinc.com

Toys ''R'' Us Interview Questions

Updated Dec 11, 2014
Updated Dec 11, 2014
557 Interview Reviews

Interview Experience

Interview Experience

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Candidate Interview Reviews

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  1.  

    Seasonal Sales Team Member Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online – interviewed at Toys ''R'' Us in October 2014.

    Interview Details

    I applied online. Got a call 10mins later. We set up an interview for the next day. It was a group interview so there was nine of us there. The manager came in and asked us to introduce ourselves. We talked about our hobbies and our favorite childhood toy. Then he brought Legos and had us split into two groups. Each group had to build something within 10mins(which was pretty easy) then present it. Once we were done with that he started talking about the company and our expectations, Etc. he then asked us to pick something in the room or something we brought and sell it to him. Wasn't too hard, you pretty much just talk about the product and why they should buy it. Then he told us he'll call or email us by noon the next day. So I got call and we set up a one on one interview for the following Monday. So now I'm just waiting for Monday to come :)

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Seasonal Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Toys ''R'' Us in October 2014.

    Interview Details

    got called for an interview about 2 days after applying, usual group interview they sent some people home kept some of us for additional questions i was told they liked me better for a cashier position rather than working the floor about a week later i recieved a phone call saying they would like to hire me and would call again once my background check clears to set up an orientation and training

    Interview Questions
    • what would you do if a customer came up to you and was just absolutely livid   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Back of the House Team Member Interview

    Anonymous Interview Candidate in Raleigh, NC
    Anonymous Interview Candidate in Raleigh, NC
    Application Details

    I applied online. The process took 2 weeksinterviewed at Toys ''R'' Us in October 2014.

    Interview Details

    Previously, I read about Toys R Us interviews on Glassdoor, and yes it was a group interview. There were 5 interviewees and we had to start by introducing ourselves by giving work background, skill set, etc. Then, we had to do a team building project of building legos. Each group member gave some details about the toy that was made. Next, they wanted us to select a toy from an area and sell it to the group. Be careful to listen to the HR manager or store manager as they will provide some hints you should use in your presentation such as batteries and their rewards program. Finally, they made their selection who they wanted to keep for the one on one interview. They asked me a couple of questions during the one on one and offered me the job on site.

    Interview Questions
    • Discuss a project where you had to work on a team to complete.   Answer Question
    Negotiation Details
    There was no negotiation, you know the hiring rate upfront.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Seasonal Sales Associate Interview

    Anonymous Interview Candidate in Mentor, OH
    Anonymous Interview Candidate in Mentor, OH
    Application Details

    I applied online. The process took 3 weeksinterviewed at Toys ''R'' Us in October 2014.

    Interview Details

    I applied as an assembler September 29th, 2014. October 6th I got a phone call asking if I wanted to come in for a group interview. I had no idea what a group interview was because I don't have any previous work experience, so I decided to look up interviews on here to learn about it. Today, October 10th I went in for this group interview from 2-4. I showed up early to look around the store. And when it was time for the interview only 3/6 showed up including me. Both were male in their thirties and I'm 18 and female, I kind of felt like I was maybe in the wrong place just because of the people I was with. But they took us to the break room and decided to just tell us about the job and do one on one interviews instead of what they usually do since there was only 3 of us. The questions weren't really unexpected and the staff was really welcoming and friendly. They're doing a background check so I will hear from them soon on whether or not I got the job.

    Interview Questions
    • Why did you choose to apply at toys r us?   View Answer
    Declined Offer
    Positive Experience
    Easy Interview
  6.  

    Seasonal Sales Team Member Interview

    Anonymous Interview Candidate in Santa Maria, CA
    Anonymous Interview Candidate in Santa Maria, CA
    Application Details

    I applied online. The process took a weekinterviewed at Toys ''R'' Us in October 2014.

    Interview Details

    The whole process took about a week, I applied online on Wednesday, and got a call on Friday about a group interview on Tuesday, they said to dress in interview attire, so I wore a button up shirt and black jeans. I arrived 15 minutes early and they told me to wait in one of the toy sections until everyone arrived, once we were all there - about 12 of us - we were taken to the breakroom where we were asked to stand up, introduce ourselves and name our favorite toy as a kid. After that one of the managers explained the job deatails and had us sign some forms, then the fun part began. We were split into groups and had to pick a toy from a table and make a commercial about it. After that we did this excercise where a manager would come up pretending to be a customer and we had to find them the toy they were looking for then try and sell them the rewards card and credit card. After that it was the 1:1 interviews, everyone was called back one at a time, I was one of the last ones to be called so I was a bit discouraged about getting the job but after the interview I was offered the job right on the spot. The questions were simple enough: why you want to work there? Who is the most demanding person you know? And how you would deal with certain situations? I accepted and they told me they would contact me after a background check. I start on Sunday.

    Interview Questions
    • Who is the most demanding person you know, and how do you deal with them.   Answer Question
    Negotiation Details
    No negotiations, take it or leave it.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Seasonal Sales Team Member Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Toys ''R'' Us in October 2014.

    Interview Details

    I filled out an application online, the process took about 3 days. They called me and told me how much I would be making, and asked if I could come in the day or the next day. They told me to come at 12. I went in about 15 minutes early, and the managers assistant took us to the break room, which there was a guy sitting at the table staring at me, and kept on staring at me for multiple minutes. I felt uncomfortable. 4 other people came in and sat down, he stared at them too. All the people that were there were all older than me. I introduced myself to everyone, and as they did. They were very friendly people! We all bonded quite quickly. The last girl came in a few minutes late. The manager came in and introduced herself to break the ice. She was very nice, and friendly. She made all of us introduce ourselves (what we like to do) then she asked us what our favorite today and why. After that she split us up into pairs of 2, and she put a big tub of legos and asked us to build something then sell it to us. She gave us 20 minutes. I did notice that a lot of the employees were coming in and out. After the lego building she made us get out an item we bring with us and try to sell it to everybody. I brought lipstick. Others brought a wallet, notepad, a ticket, compact mirror, and keys. After that we had 1 on 1 interviews, and they usually tell you on spot if you have the job or not. You need to be talkative and energetic, and throw some jokes in there, and volunteer to go first to talk.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Overnight Stock Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Toys ''R'' Us in October 2014.

    Interview Details

    Details

    I applied online and in a week they called to schedule an interview. The interview was mainly group activities. We were assigned in different groups and we were asked to create a toy out of blocks and then talk about the toy we made to everyone. Then we were asked to choose a toy and sale it to the manager. Then after that you have a one on one interview with the manager.

    Interview Questions
    • The questions were pretty simple. One of the questions was ''Tell me about a time when you had to give someone difficult feedback. How did you handle it?   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Seasonal Sales Team Member Interview

    Anonymous Interview Candidate in Riverside, CA
    Anonymous Interview Candidate in Riverside, CA
    Application Details

    I applied online. The process took 4 daysinterviewed at Toys ''R'' Us in October 2014.

    Interview Details

    Arrived an hour prior to interview time and was told by an employee to look around the store then wait in the area by the break room 5 minutes before the interview time which was at 3pm. I did exactly that but was waiting and waiting until it was about 3:15 so I went back to the same employee and asked her when they were going to start because I had been waiting. She then tells me to go into the break room, which she did NOT tell me first hand. I walk in and the group interview had already started and the interviewer told me I was too late. I told him I had been waiting for an hour and nobody told me to go in and he just told me I was late. I clearly wasn't and was clearly not given proper instructions.

    No Offer
    Negative Experience
    Difficult Interview
  10.  

    Cashier/Sales Team Member Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 5 daysinterviewed at Toys ''R'' Us in October 2014.

    Interview Details

    The hiring process took about 5 days. Applied online Saturday, got a call on Sunday. Went to a group interview, there was about 12 of us. We had to introduce ourselves and say what was our favorite cartoon network, and why we wanted to work their. Afterwards, we got interviewed by one of the 3 managers/HR. I was told that after background checks I would be offered a position. its Unfortunate, I had 2 interviews with sears and Toys R us back to back, and sears was quick about hiring me. Although I wanted to pick Toys R us, I felt I needed to stick with sears because They're more busy through out the year, and I'd have a better chance of not getting laid off. if Toys R us didn't take as long, I would've choose to work their.

    Interview Questions
    • Nothing difficult. They're basically looking at if you are a reliable worker and if you're still a kid at heart. Make sure you're up to date about the toy products that are out, it really helps.   Answer Question
    Reasons for Declining

    Sears hired me first, and out of loyalty and respect, I didn't think it was right to turn my back on them, especially since I had already given them all the paper work and stuff. Like I said, If Toys R us was quicker at hiring me, I would've chosen them. It actually would've been fun working their.

    Declined Offer
    Positive Experience
    Easy Interview
  11.  

    Over Night Stock Seasonal Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 3 daysinterviewed at Toys ''R'' Us in October 2014.

    Interview Details

    The hiring and interview process was rather easy! I applied on Tuesday night, received a call back on Wednesday, interviewed on Friday and was offered a job on the spot!

    When going into the interview which was a group setting, I smiled from beginning to end, even though I was very nervous I didn't let it show. We were given a partner and had to introduce each other to the other candidates. (Please remember to have fun with it because the manager will be checking off on their clip board the entire time) Then we were told to go out to the store with our partner and pick a toy to sale to the class, my partner and myself decided to create a scenario and go from there. After that was done we were given a little packet with different policies and offers that toys r us has and a few minutes to read over it and had to briefly tell everyone about it (please don't over think it! Just tell a few facts and be done).

    After all this was over, we were taken to a seperate room and called in one by one for interviews face to face with the store manager. If they liked you, you are offered a position on the spot!

    Just remember to go in there be yourself and HAVE FUN! it's the easiest interview I've ever had !!

    GOOD LUCK :)

    Ps. I read these interview experiences prior to going to my interview and it really helped!

    Interview Questions
    • Describe a time when you were faced with a difficult situation and how did you handle it?   Answer Question
    • Describe a time when you had to deal with an angry customer and they wanted you to handle a situation immediately that could take a longer time to resolve.   Answer Question
    Negotiation Details
    No negotiations
    Accepted Offer
    Easy Interview

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 Current Store Manager in Columbia, SC

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