Toys ''R'' Us Interview Questions & Reviews
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Updated May 23, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 218 ratings 
“Easy” Interview
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Interview Experience [?] Based on 218 ratings
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Sales Team Member at Toys ''R'' Us
Posted Dec 1, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Tucker, GA (took a day)
I applied the Friday night and that following Sunday, at 12:30 am (I was surprised of ). The person asked me a couple of relevant questions on my history, like if I had any retail experience of which I had none, then asked me if I could come on in the coming Monday (week before Black Friday) at either 10:00 am or 5:30 pm for a group interview. I choose 5:30.
One thing I should note is that I believe the HR person working is fairly new but was awfully nice (this will lead into my dilema I'll talk about in the end, though shouldn't worry anyone really, but important*** after interview advice).
Thankfully I found this website the night before and found was glad to find the group interview was similar to everyone else on here.
Interview:
I arrived about 5:25 pm, and approached the service desk at the entrance, where I was told to look around the store and then return to the break room. I really only had time to walk around the place once, looked different from when I saw the store about a year earlier, brighter in my opinion. There was good reason for that. I returned to the break room and sat down with about 20 other people. The HR person checked who was there, waited 5 more minutes for late comers, and talked a tad about herself. Then the person went for the manager who introduced himself and talked about Toys R Us as a whole and how they were attempting to give the store a face lift, giving the customer a knowledgeable service something a store like Walmart can't give you, along with more choice (they carry quite a bit of exclusive toys). The manager talked about changing people and that he was new in the past 6 months, had organized the store to a more organized manner (which I agreed with).
Then they asked us to go and get a toy we craved as a child or such, learn as much as we could about it, and then took turns presenting it. I wanted to stand out so I went last so as to not give hints to the others (mainly because I read Glassdoor posts!) and it helped people kept going forward without being asked. I choose Legos (which you can't go wrong with really at Toys R Us). Things to mention:
– Age
– Batteries (only if required*) > Toys R Us makes a ton off batteries
– Add some Enthusiasm/Passion/Knowledgeable insight... like I mentioned that though Lego's says for 7 to 12 year old age, I still own my today
– Price (I was the only one that mentioned Price)
Then they took people one by one into an office and gave a one-on-one interview with the manager and HR person. Talked with the manager most of the time, who asked me the same 2 questions I got asked on the phone about why I hadn't been working for a few months (I just graduated and took some personal time but tutored at a non-profit) and if I had any retail experience. I answered in the same way as on the phone, expanded a little on my history. Then the manager offered me a job. He said the only reason I got the job was because they really needed help (wouldn't of gotten a job if I applied a month earlier without retail experience) and I got a degree recently.
Note: I wore nice jeans, T-Shirt, and nice fleece, unlike the majority of the group. So I'd agree it's pretty laid back. Just figure a way to stand out!
After Interview:
Now, they told me that "hopefully" in 2 days I'd get a call after background checks came through and be "on the floor" by the coming Sunday ready for Black Friday. I didn't get a call and finally called on Friday, HR person said Sunday, then I called on Wednesday (yes before Thanksgiving) and they told me the contract was signed and that day, but because of the time left I'd get a call next week. The delay I was told due to the Black Friday hiring rush and background checks got backed up. I think this has to do with the HR person's inexperience, but now it is the following week and still no call. I'm sure they still want me, but I'm the one making calls here. So just be wary on the time it takes with background checks, I have no criminal history, just this HR person has little experience with it, search it online if you have any more questions!
Interview Questions
Negotiation Details
No negotiation.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Group/Panel Interview.
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Sales Team Member at Toys ''R'' Us
Posted Nov 30, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Brooklyn, NY (took a day)
It was about 10 of us in a backroom, waiting to be called. They called us into the store manager's office one by one in the order we arrived. I thought it would be a group interview but it wasn't. When I was called, the store manager and an HR person was there. The manager asked me basic stuff about my last job, like what did I do?, and why did I leave? Then he asked me about how I would handle a situation at da store if something spilled. He also asked about what questions I would ask if I worked the cash register. I said I would ask if they needed batteries, if they wanted to but the extra set to a toy if it came with one and I said I would ask if they wanted to sign up for the credit card or the rewards card. He said those were all good answers. Then he told the HR person he was done with me and then she told me they would do a background check and call me in a few days for orientation and she told me what to wear. They called me back and now I'm working there.
Interview Questions
Negotiation Details
There was no negotiation
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
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Back of the House Team Member at Toys ''R'' Us
Posted Nov 29, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Olympia, WA (took 4 days)
The interview went well. It was a group interview where they made us play with toys to see how we work together as a team. Then they asked us to pick a toy and sell it. It was all fairly relaxed. They were looking for people with a good sense of humor and salesmanship.
The most important things when selling the product are to sell batteries or accessories if they have them. Also be sure to sell the buyer protection plan, the credit card, or the membership. In our interview we were all given lots of pamphlets of the buyer protection plan and only 1 of the credit/membership card so look carefully for those. They only give you a few minutes to review the pamphlets. You can locate how much the buyer protection plan covers on the back of the pamphlets just keep looking.
None of us found the credit card pamphlet or the membership one and still 4 of us got hired. It was seasonal hiring (for black friday and christmas) so if you want a temp job that's a great time to apply. They over hire and then fire 50% of the those people after the season.
Anyways, after the group interview were 2 on 1 interviews with 2 managers and 1 applicant. They asked simple questions such as: If you have a spill on the floor, a customer wanting your attention to grab a product from a tall shelf, and a long line at the registry which do you address first and why? The correct order was the spill for safety reasons then the customer who needs attention and then the registry. However you describe why is up to you but pretty much : safety, customer needs then regular job duties.
I got a call with a job offer within a week. I also had someone who worked there what recommended me. But I think that only got me as far as the interview.
Anyways, hope all that was helpful, Good luck!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Human Resources Assistant at Toys ''R'' Us
Posted Nov 29, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took 2 weeks)
They company came to my University and seemed interested in having me interview with them. The following week, I had the interview and was told that I should be expecting a call at the beginning of next week. The next week came and no phone call, I called and they said they couldn't find the individual who was supposed to call me back and the other person took off that day. I called again the following week, same thing happened. So I never got a call back, even after I gave them my name and number again. Very unprofessional.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Group/Panel Interview.
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Helpful Interview?
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No
Inappropriate?
Sales Associate at Toys ''R'' Us
Posted Nov 29, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Waterford, CT (took a day)
I went into the interview prepared to sell select toys to the interviewers and everything else people have experienced in their Toys R Us interview, but I didn't have to do any of that. It was just two managers and I, who started off telling me the job duties, then they glanced at my resume/availability. I was only asked two simple questions: "Do you have any experience selling?" and "Do you have cashier experience?". I did have minimal selling experience but no cashier experience, and they offered me the job. Of course a background check had to be completed first, but a few days later I got the official call for orientation.
Interview Questions
Negotiation Details
No negotiating
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Toys ''R'' Us
Posted Nov 22, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Maple Grove, MN (took a day)
It was very laid back. I was in a group of 4, we were all women. First we introduced ourselves, and said what our favorite toy was from our childhood. I didn't have many toys growing up, so I just said a soccer ball as that was my favorite sport to play when I was kid. Then we were suppose to build a toy out of legos, that was suppose to be the hottest toy of the season. After that we were suppose to sell it to the HRM who was interviewing us. Then we were asked to pick a toy from the store and sell it to the HRM. It was pretty simple. Lastly, we had our one on one interviews. I found this confusing, maybe because I'm a blonde. But she asked very specific, random questions that honestly made no sense. She talked very fast. I must have said something right though, since they called me back. She said she would call that night or the next, called 4 days later and offered the job. The only downside: my first day is 8am-4pm Black Friday. I guess that's how you learn the best though.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview and a Group/Panel Interview.
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Helpful Interview?
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Department Supervisor at Toys ''R'' Us
Posted Nov 20, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took 5 days)
applied on line, went to the interview with 7 other people in the room. Was asked to interview each other, then report to the hiring manager why we would hire the person next to us. Had to built the next "it" toy out of legos. Had to go out into the store and pick a toy to sell to the store manager.
Interview Questions
Negotiation Details
the offer was firm, no negotiating
Other Details
I Applied Online and the interview consisted of a Phone Interview, an IQ/Intelligence Test, a Personality Test and a Background Check.
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Helpful Interview?
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Sales Associate at Toys ''R'' Us
Posted Nov 14, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Charleston, SC (took 3 weeks)
I applied online. It was the typical online application. Toledo is not a user friendly interface from my many experiances with it. After I applied I then followed up in person at the store i was applying to. This is what got my foot in the door. My past experiances that i was able to highlight in person cought there eye and i was set up with an interview. It was one group interview. There were 5 of us interviewing togeather and we meet with the Store Manager and the HRDS. They then took us one by one into the room for a little more personal interview.
Interview Questions
Negotiation Details
There was no negotiation. I had many years of retail experiance and even as a supervisor with this company. I was highed at minimum wage.
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, a Personality Test and a Background Check.
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Helpful Interview?
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Cashier at Toys ''R'' Us
Posted Nov 14, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Norfolk, VA (took 4 days)
Filled an application out on Sunday around 12pm they called me about 3 hours later asking me my availability and general questions over the phone. She scheduled me for an interview for the next day (monday) I went in for the interview, there were about 22 people there.... We had 3 different activities. For the first one we had to think of a cartoon character and explain the qualities that the both of you share w/o telling everyone who the character was. i chose TJ from Recess, i picked him because he was a leader. he always came up w/ a plan, he was dependable etc... For the 2nd activity we had to be an agent to whoever we were partnered up w/. we had to basically tell why that person should work there. And for the 3rd activity we had to sell a random item that was given to us. I had a monopoly cash game for ages 3-5. All in all it was a pretty fun interview. Management was super cool, and i think its a place i would definitely love to work at.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Personality Test, a Skills Test, a Presentation, a Group/Panel Interview and a Phone Interview.
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Helpful Interview?
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Sales Team Member at Toys ''R'' Us
Posted Nov 14, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took 2 days)
I walked in and was put into a group interview and they had us pick out and toy and try to sell it to the Human Resources manager. They basically just asked why they should chose me and what are my skills that i could show them. It's really easy
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation and a Background Check.
More Toys ''R'' Us Sales Team Member Interviews
Helpful Interview?
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No
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