Toys ''R'' Us Sales Team Member Interview Questions & Reviews
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Updated Apr 30, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 17 ratings 
“Very Easy” Interview
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Interview Experience [?] Based on 17 ratings
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| 1–10 of 17 Toys ''R'' Us Interviews | Sort by |
Sales Team Member at Toys ''R'' Us
Posted Apr 30, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Cuyahoga Falls, OH (took 1 week)
I applied online and got a phone call about a week later to come in for an interview. It was a group interview with 4 other people. We were asked to introduce ourselves and say who our favorite cartoon character is. Then we were given some legos and kinex and were asked to build something and be ready to present what your built in about 15 minutes. Then we all went into the break room and the interviewer talk to us individually.
Interview Questions
Negotiation Details
No negotiation
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Presentation and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Team Member at Toys ''R'' Us
Posted Feb 12, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2012 in Sunnyvale, CA (took 2 weeks)
Ok so I needed a job and decided to look around. I used job-hunt websites and saw that the Babies "R" Us was hiring so I was like cool im up for it. I started the application around January 15 but it was really long and I ended up finishing it about a week after. I got call a week after I submitted the application (sometime early February), the girl said if I was interested in an interview with them and of course I said yes.
Since I was super excited, I googled interview process/tips, and ended up seeing that most likely it would end up being a group interview, and that it would consist of very "fun" activities. Immidietly I was contemplating on going because im extremely shy, and I thought I wasn't going to be able to do it. But I couldn't really pass on the offer, luckily I found this website and it helped alot im pinpointing exactly what the interview would consist of. So the day of the interview, I get their a couple of minutes late, luckily the manager was extremely polite that he didn't much care. I got to the room and their was 3 other people. The manager first asked around what was everyone's previous job, and everyone had retail experience but me. (I said something about it being my first job oppertunity, and I said it in an extremely shaky voice). After that slip, we had to interview a partner and then present him to the manager. (Fairly easy, I could've done better though). After we had to pretend to be a favorite cartoon character and act like them without talking. Then the manager brought out a basket and dumped out a bunch of products and we had to sell it to them. (This was my most dreadful part, cause I felt like the attention was all on me, but it wasn't at all. Each person was focusing on what to say that they weren't even paying attention, and the manager was just smiling and nodding) . After I expected a 1-1 interview, but the manager just gave out general information on the rewards program, tips on selling, etc. And we were sent off and told they would contact us.
Interview Questions
Negotiation Details
I actually didn't negotiate at all because they ended up calling me a week after my interview (they went ahead and ran a background check) so when they called I immediatly said yes. I didn't know how much I was going to get paid until orientation, and once told I found it very good wage. More than other retail jobs around the area.
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, a Presentation and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Team Member at Toys ''R'' Us
Posted Feb 8, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 (took 2 days)
pick an item from the sales floor and create a sales pitch for a customer who knows nothing of that item. also a teamwork/ listening excercise
Interview Questions
Other Details
The interview consisted of a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Team Member at Toys ''R'' Us
Posted Dec 17, 2011
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Charlotte, NC (took a day)
It was a group interview that lasted about an hour. We introduced ourselves and had to stand up and pretend that we were doing a commercial about a product. No one took us to the back to get to know us more. Personally, this wasn't my type of interview so my experience was negative.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Team Member at Toys ''R'' Us
Posted Dec 1, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Tucker, GA (took a day)
I applied the Friday night and that following Sunday, at 12:30 am (I was surprised of ). The person asked me a couple of relevant questions on my history, like if I had any retail experience of which I had none, then asked me if I could come on in the coming Monday (week before Black Friday) at either 10:00 am or 5:30 pm for a group interview. I choose 5:30.
One thing I should note is that I believe the HR person working is fairly new but was awfully nice (this will lead into my dilema I'll talk about in the end, though shouldn't worry anyone really, but important*** after interview advice).
Thankfully I found this website the night before and found was glad to find the group interview was similar to everyone else on here.
Interview:
I arrived about 5:25 pm, and approached the service desk at the entrance, where I was told to look around the store and then return to the break room. I really only had time to walk around the place once, looked different from when I saw the store about a year earlier, brighter in my opinion. There was good reason for that. I returned to the break room and sat down with about 20 other people. The HR person checked who was there, waited 5 more minutes for late comers, and talked a tad about herself. Then the person went for the manager who introduced himself and talked about Toys R Us as a whole and how they were attempting to give the store a face lift, giving the customer a knowledgeable service something a store like Walmart can't give you, along with more choice (they carry quite a bit of exclusive toys). The manager talked about changing people and that he was new in the past 6 months, had organized the store to a more organized manner (which I agreed with).
Then they asked us to go and get a toy we craved as a child or such, learn as much as we could about it, and then took turns presenting it. I wanted to stand out so I went last so as to not give hints to the others (mainly because I read Glassdoor posts!) and it helped people kept going forward without being asked. I choose Legos (which you can't go wrong with really at Toys R Us). Things to mention:
– Age
– Batteries (only if required*) > Toys R Us makes a ton off batteries
– Add some Enthusiasm/Passion/Knowledgeable insight... like I mentioned that though Lego's says for 7 to 12 year old age, I still own my today
– Price (I was the only one that mentioned Price)
Then they took people one by one into an office and gave a one-on-one interview with the manager and HR person. Talked with the manager most of the time, who asked me the same 2 questions I got asked on the phone about why I hadn't been working for a few months (I just graduated and took some personal time but tutored at a non-profit) and if I had any retail experience. I answered in the same way as on the phone, expanded a little on my history. Then the manager offered me a job. He said the only reason I got the job was because they really needed help (wouldn't of gotten a job if I applied a month earlier without retail experience) and I got a degree recently.
Note: I wore nice jeans, T-Shirt, and nice fleece, unlike the majority of the group. So I'd agree it's pretty laid back. Just figure a way to stand out!
After Interview:
Now, they told me that "hopefully" in 2 days I'd get a call after background checks came through and be "on the floor" by the coming Sunday ready for Black Friday. I didn't get a call and finally called on Friday, HR person said Sunday, then I called on Wednesday (yes before Thanksgiving) and they told me the contract was signed and that day, but because of the time left I'd get a call next week. The delay I was told due to the Black Friday hiring rush and background checks got backed up. I think this has to do with the HR person's inexperience, but now it is the following week and still no call. I'm sure they still want me, but I'm the one making calls here. So just be wary on the time it takes with background checks, I have no criminal history, just this HR person has little experience with it, search it online if you have any more questions!
Interview Questions
Negotiation Details
No negotiation.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Team Member at Toys ''R'' Us
Posted Nov 30, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 in Brooklyn, NY (took a day)
It was about 10 of us in a backroom, waiting to be called. They called us into the store manager's office one by one in the order we arrived. I thought it would be a group interview but it wasn't. When I was called, the store manager and an HR person was there. The manager asked me basic stuff about my last job, like what did I do?, and why did I leave? Then he asked me about how I would handle a situation at da store if something spilled. He also asked about what questions I would ask if I worked the cash register. I said I would ask if they needed batteries, if they wanted to but the extra set to a toy if it came with one and I said I would ask if they wanted to sign up for the credit card or the rewards card. He said those were all good answers. Then he told the HR person he was done with me and then she told me they would do a background check and call me in a few days for orientation and she told me what to wear. They called me back and now I'm working there.
Interview Questions
Negotiation Details
There was no negotiation
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Team Member at Toys ''R'' Us
Posted Nov 14, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took 2 days)
I walked in and was put into a group interview and they had us pick out and toy and try to sell it to the Human Resources manager. They basically just asked why they should chose me and what are my skills that i could show them. It's really easy
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Team Member at Toys ''R'' Us
Posted Nov 7, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took a day)
I applied online one night and they literally called me the next day. It was a Tuesday and they scheduled the interview for Thursday at 5:30. I got there a little after 5 and there were 3 people all ready waiting in the break room. The interview started at 5:45. We all went to the Human Resource room with the hiring coordinators. They asked us to introduce ourselves and then we had to split up into groups and make something out of legos. After we had to sell it. Then we had to find something that we owned and sell that too. I was pretty confident about the interview because i knew what to expect from reading the Glassdoor reviews ahead of time. After the interview they called us out each individually, asked me my availabilty and told me to expect a call tomorrow afternoon. They didn't call me til Monday evening.
All in all i would have to say that the interview process is easy. just be confident, outgoing, and out shine the people in your group. Trust me it worked. But the interview is VERY laid back.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Team Member at Toys ''R'' Us
Posted Sep 29, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 in Salinas, CA (took 1 week)
Well I just applied online, and answer the questionnaire right since they called me. Also, I researched how the interviews would be conducted and its a semi-formal interview, be ready to present in front of people that's a key thing. They will give you 5 min to walk around the store and pick out a toy that describes you and present it to the group and hiring team. (advice) Go to the store earlier and walk around and find out what describes you so you know ahead of time. Also, when you're done with that they'll make you pick a toy that they have already in the room and sell it to them, "like if they were a parent saying why should I buy this for my child?" Then lastly, you'll get in a group and put Leggos depending how many people are there mine was 7 people so 3 people and two groups of 2, so they put a bunch of Leggos in different spots for any group can chose witch one the want to get. And you have to make something out of the Leggos and sell it to the Hiring managers. My group made a robot:) we called it Robot Max he was a farmer on Mars, he has a little intena where he re-sieves instructions of what to plant alien plants and we biuld a shied where he lives and we had to price it 7$ for robot max and 3$ for the shied. Finally, the one on one interview, but in my case it was a group one on three. BIG ADVICE go with a group that you notice that are confident in the speech and don't hesitate to speak up and have a good imagination(like myself). well hopefully this helped anyone:)
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Presentation, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Team Member at Toys ''R'' Us
Posted Sep 14, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2010 (took 2 days)
Group interview in which you work together to do something, then you pick an item out of a pile of items and sell it to one another in front of the group and management. Then you have a 1:1 interview.
When hired your starting training basically consist of a payed training day where you watch a long video and do lots of paperwork.
Interview Questions
Negotiation Details
Where you might be able to work, floor cashier, bikes/wheels, game zone ( where you could be best used)
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview, a Presentation, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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