Travelers Companies

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Travelers Companies Claim Operations Specialist Interview Questions

Updated Nov 6, 2014
Updated Nov 6, 2014
6 Interview Reviews

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Claim Operations Specialist Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

1 phone interview. 1 panel interview with operations manager (2 people). 1 interview with director of operations. 1 interview with vp of operations and director of hr. 4 interviews all togther.

Interview Questions
Negotiation Details
No negotiating
Accepted Offer
Positive Experience

Other Interview Reviews for Travelers Companies

  1.  

    Claim Operations Specialist Interview

    Anonymous Interview Candidate in Diamond Bar, CA
    Anonymous Interview Candidate in Diamond Bar, CA
    Application Details

    I applied online. The process took a dayinterviewed at Travelers Companies.

    Interview Details

    The interview process is very thorough and highly organized. You are given the opportunity to meet with roughly 10 different people in 5 different interview sessions. The individuals you don't have an opportunity to interview with get a chance to eat lunch with you and one other candidate during an impromptu interview during lunch. Overall, I had a positive experience and really felt like I was able to learn a lot about Travelers and the people that I would potentially be working with.

    Interview questions were all behavioral.

    Interview Questions
    • Tell me about a time when something unexpected happened and you had to change your plans.
      If management made a decision you didn't agree with what would you do?
       
      Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  2.  

    Claim Operations Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Travelers Companies.

    Interview Details

    The first step was the phone interview which was about 30 mins. If the phone interview went well, they offer to schedule an In-person interview which is about 30 mins. The next step is a panel interview for 4 hours. I was not offered the position so this was as far as I got.

    Interview Questions
    • It was all typical interview questions. They want actual events for an answer and not hypothetical responses.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  3. 1 person found this helpful  

    Claims Operations Specialist Interview

    Anonymous Interview Candidate in Diamond Bar, CA
    Anonymous Interview Candidate in Diamond Bar, CA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Travelers Companies in May 2014.

    Interview Details

    I applied for a job on travelers website on 4/14. Received an email to schedule a phone interview on 5/2. Passed the phone interview. Went on the next step, which was in person screening. Received a call the very next day to move on to the next step, which was a panel interview. This was scheduled two weeks out. In the mean time I prepared for the interview thoroughly. I wanted to make sure I did well because I was determined to receive a job offer. The panel interview was a little surprising because there were 4 other interviewees that I was not prepared to see. I thought for a second that it was a group interview and I would have probably walked out if that were the case.

    We basically played round robin and each person interviewed then switched to the next interview. There were a total of 5 all together.

    During the interviews I believed I really gave it my all and even after a couple negative moments I was able to quickly turn it around to the point where I felt confident that I impressed them under pressure. Also, on 2 occasions, I had my interviews say “Wow” when I asked them my questions at the end.

    Good Impressions:

    Most interviewers were very attentive and seemed interested in what I was saying.

    They looked like they were taking very thorough notes

    They also seemed unusually pleasant, only way I can describe it is right out of the movie Pleasantville

    Bad Impressions:

    One of the ladies being on her phone and texting here and there

    During one of my interviews I was, quite literally, interrogated about my length of time in college. School part-time, working full-time definitely makes the four-year plan out of reach.

    Another woman basically rolled her eyes at me during my interview.

    It seemed like icebreaker jokes went right over their heads. Very serious people here

    One of the other candidates decided to leave during the panel interview process and I am certain it was based on the lack of friendly questions asked by the two ladies there.

    Based on recent reviews of how the company runs and operates, I believe receiving no offer was a blessing in disguise.

    Interview Questions
    • Were the personal questions, ie, length of time in school. I felt judged on something that I deem a personal success story.   View Answer
    No Offer
    Negative Experience
    Average Interview
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  5.  

    Claims Operations Specialist Interview

    Anonymous Interview Candidate in Walnut Creek, CA
    Anonymous Interview Candidate in Walnut Creek, CA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Travelers Companies in December 2012.

    Interview Details

    Intial phone interview. Three in person interview and then you should know within a week if you are hired or not.

    Interview Questions
    Negotiation Details
    I didnt negotiate the pay is pretty competitive
    Accepted Offer
    Average Interview
  6. 3 people found this helpful  

    Claim Operations Specialist Interview

    Anonymous Interview Candidate in Buffalo, NY
    Anonymous Interview Candidate in Buffalo, NY
    Application Details

    I applied online. The process took 4+ monthsinterviewed at Travelers Companies in April 2012.

    Interview Details

    Originally interviewed for a call center position and was told I would hear either way (after a phone interview, computer test, and in person interview over the course of two months). I did not hear after two weeks of the final interview, though the job was set to start the following week. I finally was able to get a hold of somebody who told me the class was cut and therefore, they had to cut positions and I was one of those. They asked to keep my resume for future positions, which I agreed to though I wasn't expecting anything. Ended up with an interview within the claim operations department about a month later. It took two in person interviews and the process was much quicker and more effective, I was offered a position within three weeks from the date of my first interview. The background check was very extreme and took two weeks to process, but I didn't have any issues beyond that. After the first day, it's very "go with the flow" for the moment, but everyone has been extremely welcoming and offering any assistance possible and has said hi as they pass in the hall. So far, so good.

    Interview Questions
    • Describe a time when you were faced with a challenge in the workplace and how you dealt with it?   Answer Question
    • What is your ideal work environment?   Answer Question
    Negotiation Details
    I was told what the starting salary was in the phone call when I was offered the position. I did not attempt to negotiate as the salary was double what the job I currently had was and I had no experience in the insurance area.
    Accepted Offer
    Positive Experience
    Easy Interview

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