Travelers Companies Claims Representative Interview Questions & Reviews
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Updated May 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 21 ratings 
“Average” Interview
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Interview Experience [?] Based on 21 ratings
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| 1–10 of 21 Travelers Companies Interviews | Sort by |
Claims Representative at Travelers Companies
Posted May 24, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2012 in Albany, NY (took 2 months)
Overall a stremlined process. After a phone intervierw, skill/assesment test, and several 1:1 interviews, along with one panel. I have yet to have been offered a job, but fingers crossed!
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at Travelers Companies
Posted Apr 12, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Feb 2012 (took 1 week)
After initially applying, they're quick to bring you in for an initial interview. Then it takes about a week to be contacted for a second interview. The interview involves mostly questions about yourself in certain situations, as opposed to how you pertain to the position/why you have applied.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at Travelers Companies
Posted Mar 1, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2010 (took a day)
Got a phone interview and then they never called me back. That was kind of rude I would say since I was actually picked to be interviewed in the first place. I hate the online application process, it takes away the person-to-person experience. I would rather be able to speak to a person than some online submission.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
View Comments (2)
Inappropriate?
Claims Representative at Travelers Companies
Posted Jan 25, 2012 — 0 of 2 people found this helpful
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Rancho Cordova, CA (took a day)
I have actually never got an interview with Travelers Insurance in Rancho Cordova. I have over 6 years experience in claims and everytime I applied I didnt even get a phone call.
Other Details
I Applied Online.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Claims Representative at Travelers Companies
Posted Dec 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 (took 4+ weeks)
It all started with an online application. A week or two later I heard back from them asking if I would like to schedule a phone interview. After the phone interview you then have to schedule to take a 3 to 4 hour IQ test which basically goes over your writing, analytical, math, and comprehension skills. If you pass the test you then meet with a panel of managers and peers. If that goes well they'll call you back in to meet with some higher level managers as a final evaluation.
Interview Questions
Negotiation Details
Negotiation was pretty non-existent. Which was fine by me since the amount they offered was a lot more than I expected.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Claim Representative at Travelers Companies
Posted Dec 7, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2009 in Denver, CO (took 2+ weeks)
The interview process started with a phone interview. Questions were quite standard. It was followed by a very casual interview with the person who would become my manager. Again, questions were quite standard and revolved around goals, personality traits, ways of handling situations, strengths, weaknesses, etc. This was a nice interview, very friendly and I left feeling like a friend of the manager. A few weeks later, I did a small group interview with the manager, and a few district representatives. Alot of the same questions were asked but they gave many situations that were more difficult to assess and answer. I left feeling like I totally bombed this part of the interview, but received a call with the job offer a few days later.
Interview Questions
Negotiation Details
I did not need to negotiate and they offered me the salary I requested.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Claims Representative at Travelers Companies
Posted Nov 8, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in Charlotte, NC (took 4 weeks)
I applied online with Travelers through their website and also through the Career Center at the University I graduated from. My application was selected from both sources. Initially I was contacted by a recruiter in regards to the application I put on the Travelers website, which was about two weeks later. When she called, she asked when I had time to schedule a telephone interview. I interviewed over the phone later that day, and from what I remember she spent some time going over the position, salary, and benefits. Then she asked some preliminary questions about me being able to adhere to Traveler's policies. She asked some basic questions about my experience and why I was interested in Travelers. She then asked a couple of basic "tell me about a time when" type questions.
Four days later, I was contacted again to set up a time to come take a 7 part timed exam. I came in to take the exam and I will say that the test was not easy but not overally hard. One part was very difficult. They are really gauging your analytical, cognitive, test-taking, and listening skills. They told me they would contact me about the test results within a week, but I heard back from them 3 days later. They told me I passed and asked when I wanted to schedule an interview. I scheduled an interview for the end of the week.
When I came into interview I interviewed with the deparment manager and one other employee in the claims department I applied to. The interview started with me explaining about myself, background and work history. They wanted me to go through and explain a little about what I did at each job and why I decided to leave. They also wanted to know likes/dislikes about each of these jobs. They asked a lot of questions that I found listed on this forum actually and various "tell me about a time when" questions. I will say, be prepared to talk about your work history and current position if you have one, and why you want to leave that position. They will throw in some standard trap questions (tell me about your weaknesses, tell me about a time when you didn't get a long with a coworker, tell me about your last peformance review..what areas of improvement were outlined in your review)
My best advice would be to make sure you have a complete cohesive explanation of your background starting from your college education through all your work history. Though the interview feels relaxed, they are subtlely trying to uncover inconsistencies. They also seems like they are looking out for "job hoppers."
Interviewed the week before last, and waiting on a call.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at Travelers Companies
Posted Sep 27, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took 2+ months)
First step was phone interview. Second step was a skills test. Third step was inteview with two supervisors. Fourth step was interview with Director. It took two months from the initial phone interview to the offer.
Interview Questions
Negotiation Details
No negotiations- thier offer is cut and dried. It is a very long and drawn out process.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at Travelers Companies
Posted Jun 25, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2010 (took a day)
N/A
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at Travelers Companies
Posted Jun 24, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jun 2011 (took 1 week)
They first called me and set up a panel interview. During the interview they also gave me a typing test. After that it was the proficiency test, took 3 hours. After that i got a call back for the final interview. After that I am still waiting for a call back, assumed it would take a couple weeks because of the extensive background check.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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