Post a Salary or Review

Advanced

Travelers Companies Customer Service Representative Interview Questions & Reviews

Post an Interview

Web: www.travelers.com | HQ: Hartford, CT

Connections

Updated Feb 27, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 7 ratings

2.9

“Average” Interview

Interview Experience [?] Based on 7 ratings

Positive	71%
Neutral	29%
Negative	0%

Travelers Companies has 6,625 connections on Glassdoor

See Who You Know

Hide Filters

1–7 of 7 Travelers Companies Interviews

Sort by

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jan 2012 in Richardson, TX (took a day)

Newspaper listed a job fair. I sumitted my resume online before attending the all day event Screening 1:1 interview with recruiter. Computer based skill exams (2 hours). One on one interview with another recruiter and then a hiring manager. Did not recieve any feedback about job. I was never contacted either way. I felt that the environment was conducive to excellence. The staff seemed to be laid back and easygoing. I really thought I did well, but they had a lot of applicants with prior call center experience of which I did not have.

Interview Questions

What value can you add to the team?

View Answers (1)

Other Details

I applied In-Person and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jan 2012 in Windsor Locks, CT (took 4 weeks)

Started off applying online then received a phone call a few days later asking to set up a 15 minute phone interview. This phone interview was fairly easy first describing what the job entails and asking basic questions like: tell me about yourself, what did you like/dislike about previous employer, what computer programs do you have experience with, and why Travelers...At the end of the interview i was asked to set up a day to go in for a 4 hour skills test. The first part of the test was a 5 minute typing test, making sure you can type at least 35 words per minute. However, it wasn't a standard paragraph and sentence typing, it was data entry, such as people's names and addresses. Still fairly easy. If you failed this part they send you home, if you pass you go on to take the 5 parts knowledge test. This test was really easy as many of the questions they provided the background policy information in the example and you have to decide what the outcome would be. Other questions included finding typos, basic math, and writing skills.

I passed everything on the test and was called the following day to set up an in-person interview. I showed up a week later and interviewed with two people at the same time. They alternated asking me questions and it lasted over an hour. I think it went very well as afterwards they went into the hallway and came back ten minutes later saying they wanted me to also interview with their boss at that time. Obviously I agreed and the boss came in several minutes later. This part was much quicker, about 30 minutes and was also quite easy. This was the finals step in the process as they told me I'd hear back within two weeks of that interview with an offer or not. It's been 1 week and I believe they were going to stop interviewing people today, so any day now I'm hoping for the call to get 1 of the 12 open positions they're hiring!

Interview Questions

Where do you see yourself in 5 years?

Answer Question

Describe a time when you had an angry customer and how did you manage the situation.

Answer Question

Describe a time where you worked with a team and things didn't go according to plan.

Answer Question

How long do you see yourself working in a customer service environment?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Dec 2011 in Houston, TX (took 5 weeks)

I applied for this position back in November of 2011 and received a call from the company a few weeks later to schedule a skills test. The skills test consisted of a typing test that was either pass/fail, and was followed by a five part multiple-choice exam including sections on basic calculations and grammar/usage. I was told that if I passed the exam I would receive a call within a week to schedule an interview. I was called the next day and had an interview scheduled for the following week. I interviewed with two managers who asked me questions primarily concerning my previous work experience. The interview took a little over an hour to complete. It has now been a few weeks since my interview, and I received a call a couple days ago from one of the managers asking if I was still interested in the position, and that they would be making their final decision sometime next week. I suppose I will find out next week whether or not I got the job. In summation, the interview process has been long and drawn out, but relatively low-stress.

Interview Questions

Name a time when you turned an idea into an accomplishment.

Answer Question

Other Details

The interview consisted of a 1:1 Interview, an IQ/Intelligence Test and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2010 (took 3 weeks)

I had applied before online to Traveler's and did not hear back. I got an employee referral and finally got a call to do a phone interview- which was brief and simple- basically just asked weakness/strength a few "describe a time" type questions. then went in and took the assestment test- im a smart person and found it somewhat difficult. then went back a week later for interview with 2 managers. They were very nice- usually i get pretty nervous but they made me feel at ease. Asked lots of "what would you do" and "describe a time with a customer" questions. I researched the company and i came prepared with examples of my day to day work interactions which was helpful. after interview i listened in on some calls with an employee. 2 weeks later got a call and offer- took drug test/background.

**I had no experience with insurance, have a degree, and customer service jobs.

It was intimidating when i read others interview reviews but i must say my experience was positive. If you come prepared and are professional I think you will do well.

Interview Questions

Describe a time with a customer that you could not give them the service you wanted to?

View Answers (1)

What don't you like about your current job?

View Answers (1)

Negotiation Details

They were upfront with salary from start so there was no negotiation.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jun 2010 (took 2 weeks)

After a phone interview, you are invited to go to the local office for a skills test and interview. The interview however is only granted only to those that score within their acceptable range. The assessment test itself is a joke. It included sections on reading comprehension, math, grammar, typing and locating information. Very easy.

If you are successful, you should be asked for an immediate interview or to come back for an interview. My particular interview was with three managers, who asked routine behavioral questions. Two questions that I had never encountered before: "Tell me about a time when you were disappointment with your job" and "How do you deal with stress on the job?". The last step is observation. You will be asked to sit down with someone who is already performing the job you applied for.

After the face-to-face interaction, if you are being considered, you will be asked to complete an online questionnaire for a background check. I was told that I would hear something soon. Still no word and calls to HR have not been returned. I can understand that HR may be slammed with applicants, but there is no excuse for a failing to notify applicants about the outcome.

Interview Questions

How do you deal with stress on the job?

Answer Question

Tell me about a time you were disappointment with your job.

Answer Question

Other Details

I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2009 (took 2 weeks)

This was a very pleasant experience, the interviewer was really friendly and down to earth. It didn't even feel like an interview it was more of a casaul conversation about the positions I held in the past.

Interview Questions

Tell me about a time when you had to deal with a difficult customer, and how you solved the problem.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed May 2009 in Buffalo, NY (took a day)

already knew of company inside info due to relatives working there..they asked about my previous customer svce skills, how I had or would handle example situations they presented..

Interview Questions

where do you see yourself in 5yrs?

View Answers (1)

are you open to "change"?

View Answers (1)

Negotiation Details

know someone on the inside...

Other Details

I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview, a Group/Panel Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

You might also be interested in: Interview Questions, Customer Service Representative Interview Questions, Travelers Companies Interview

1–7 of 7 Interviews