Travelers Companies Insurance Service Representative Interview Questions & Reviews
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Updated Feb 16, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 3 ratings 
“Very Difficult” Interview
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Interview Experience [?] Based on 3 ratings
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Insurance Service Representative at Travelers Companies
Posted Feb 16, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2012 (took 2 weeks)
I applied online through the Traveler's website. After about a week I got an email asking for a follow up questionnaire to be filled out. It consisted mostly of questions about skills and making sure I understand that hours and availability expected. I emailed that back and about 2 days later received an email to schedule an aptitude test and keyboarding test in their office. I went in and completed this, which took about 2 1/2 hours. It consisted of a few basic math questions, a few policy related questions where we had to analyze a scenario and make a decision based upon set policies, which were given to us. After that they scheduled a face to face interview for a week later. I returned for the face to face interview. It consisted of 2 mock calls that we were asked to complete (sat in an office and answered the phone when a manager called and completed basic tasks on the computer). Then had an hour 1:1 interview with manager, followed by a 1:1 interview with a HR rep. Was called and offered job the next day.
Interview Questions
Negotiation Details
No negotiation
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Insurance Service Representative at Travelers Companies
Posted Dec 14, 2010 — 2 of 2 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 in Richardson, TX (took 2 weeks)
The interview is like 4+ hours long.
Consist of Data Entry test
Skills test
total 4 sections you have to pass.
Fail one section, you don't move on.
Then it's a one on one interview
Mock call, where you have to answer a real phone and someone on the other end asking you questions and you have to use your Customer Service skills to provide the right answer. Someone is sitting behind you, God only knows what that individual was writing.
Then another one on one with a hiring representative.
Then a one on one with Human Resources
1.50 weeks later received a call of job offer.
Accepted
drug/background check is required.
Very good process they go through. Good weed out. If one couldn't pass a reading, math, skills test I sure wouldn't want to work with them either.
I'm excited to work here, just all the testing is tiring/brain overload.
Interview Questions
Negotiation Details
Really nothing to negotiate. The salary was upfront throughout the interview process.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Insurance Service Representative at Travelers Companies
Posted Nov 13, 2010 — 2 of 2 people found this helpful
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5.0
Very Difficult Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Nov 2010 in Spokane, WA (took 2 days)
Refererred by a friend did phone interview took 7 part test including % word problems and reading comprehesion and data entry test that if you dont pass you dont move on. A one on one interview that day and then came back a week later for a mock phone call test and two one on one interviews. The mock phone calls are actual people (ACTORS) that call with insurance issues, kinda of wierd and you have someone watching you too. Received email telling me I was not selected and no reason as to why. I would ask up front what will disqualify you on a background check. I have a bankruptcy and i think they may have been why i was denied of course they wont tell so I will never know. I also have a ton of experience and Bachelors degree and I had a employee referral. I thought the interview went well so it must be that. Look into it if you have one (BK)it will save you alot of time!
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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