Getting an Interview
Getting an Interview
Interviews for Top Jobs at Travelers Companies
- Claims Representative (37)
- Intern (17)
- Account Manager (17)
- Claims Adjuster (17)
- Customer Service Representative (17)
- Underwriter Trainee (16)
- Underwriter (9)
- Insurance Service Representative (9)
- Pricing Analyst (8)
- Property Claims Representative (7)
- Business Analyst (7)
- Claim Representative Trainee (7)
- Claim Operations Specialist (7)
- Claims Customer Service Representative (6)
- Account Executive (6)
- Claims Service Representative (5)
- Auto Appraiser (5)
- Claims (5)
- Senior Consultant (5)
- Underwriting Trainee (5)
- Sales Consultant (5)
- Director (5)
- Auto Claims Adjuster (5)
- Premium Auditor (4)
- Claims Adjuster Trainee (4)
- Statistician (4)
- Analyst (3)
- Senior Director (3)
- Sales Executive (3)
- FMLDP (3)
Helpful (62)Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 4 weeks. I interviewed at Travelers Companies.
Lengthy, but worthwhile. Every employee I encountered during the hiring process was very knowledgeable, candid, and bright. The steps I had to take in total were (1) online application, (2) phone screening, (3) series of 8 skills tests, (4) face to face with 2 unit managers, (5) shadowing current employee - this is also an interview, (6) face to face with 2 higher up managers, (7) face to face with VP, (8) drug screening, (9) background/credit check. They put a lot of effort into bringing on talented people so I suggest really doing your homework on what the company does and the S.T.A.R. method for interviewing. They are looking for specifics as well as the ability to remain calm under pressure.
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 1+ week. I interviewed at Travelers Companies (Colorado Springs, CO).
The process was totally fast. Online app, they call or not call, complete interview. I met with two department heads. We went back over my submitted application and resume. Talked about insurance. Overall it was a good at ease interview.
- They were actually impressed by the application I submitted with my resume. I completed it electronically not hand written. They said this showed them I was computer literate to begin with. Then asked how I did it since back then very few used Adobe. 1 Answer
Helpful (11)No OfferPositive ExperienceAverage Interview
I applied online. The process took 3+ weeks. I interviewed at Travelers Companies (Richardson, TX) in August 2015.
I applied online 7/19. Then I received an Email the next day, Monday July 20 giving a date and time of the next available Phone interview time, which I responded and accepted. The Email stated the phone interview would last about 60 minutes but it only took about 35. It started with some small talk and gradually worked into some basic screening questions: How I heard about the company, My salary expectations (had to give a number), checking the details of my Resume/work experience. Also, I was given details about the company and the job I was applying for. I gave an outline of what my current work day was like, how I prioritized and then asked to define a series of insurance related words/phrases; nothing complex, just simple everyday insurance words like Reservation of Rights, subrogation, comprehensive, etc. At the end she asked me what questions I had and I asked a couple. At the end of the phone interview, she stated that another representative would be contacting me within a week to setup a time to come and complete an assessment. She set the expectation that if I passed the assessment, I would be setup for an interview the same day but if I failed, I would not go any further in the process. I received a link later that same night to complete a job application through their website and was contacted the next day, 7/23, by phone by the representative to setup the assessment. I set it up for the next Friday, 7/31, but was contacted on Monday, 7/27, by the same representative to reschedule to 8/7 and was also told to complete the application before coming to the assessment. The application was simple data entry of your Resume. The education was difficult for me since I had not graduated but for prior than current education, you can only choose a degree, so I did not add my older education so I would not have to choose graduated and explain it later. Besides that, it is just data entry of your resume with additional questions such as "May we contact this employer" and "why did you leave this position." The Assessment was at 8:30 AM 8/7 at the Richardson office and was done in a computer lab with a lady overseeing. It was fairly easy with 8 parts: 1. Writing a letter to an upset customer about an issue with coverage, 2. A typing test (account info data entry, entering multiple fields of name, address, date, date of birth, social, account number, title, occupation, etc - over and over until time runs out) 3. A multiple choice Math test (30 questions) 4. A reading comprehension 5. A grammatical comprehension (including identifying misspelled words) 6. interpreting accident diagrams and accident situations 7. Policy and other occupational situations and how you would answer 8. Personality test (115 questions of repeated, run of the mill personality questions) You then sit in the hall while she finishes grading the tests and she will come out and tell you whether you passed or failed. If you pass, which I did, she'll give you a time to come back for the interview. Mine was at 2:00 PM and I was done at 11:00 AM so I was able to go home and relax and come back. The 2:00 PM interview was a group panel with two current supervisors in the claims department. It was very relaxed as others set and they got you to feel relaxed from the start which was nice. Then, we went over a few questions on why I want the position and what I am looking for, what I like in a position, etc. I've listed every question they asked below. The background questions were followed by behavioral questions / situational questions. They tell you to use true examples, but you can use from current job, previous job, personal life or family. Then ended with questions I had. I asked three good questions, but i think that I could/should have asked more. After I said I had no more questions, they said they are currently hiring on a 2-3 week rolling format so they will review all the applicants and if I am selected, they will call me back to sit with an associate and interview with their bosses and a head from Virginia as well. And that was it I received an Email on 8/14 stating that I was not selected for the position from the lady who had setup the assessment. I also received another Email saying that the position had been filled and was no long available. That was it. Wish I would have made it through but overall it wasn't a bad process and is worth a try if you're interested. It seems like a great company to work for. Once again, all questions that I was asked in the interview with the two supervisors are below.
- What's your 3-5 year plan? Largest Medical claim that you have settled What Team culture do you like What are you looking for in a company What would your supervisor say about you if he/she was here right now? Answer Question
- Give a time when you had to deal with a difficult customer? (how did it turn out) Give a time when you disagreed with a decision your team made and what did you do about it and how did you repair the relationship? Give a time when you had more work than you could handle in a day and how did you deal with it and what was the outcome? Give me a time when you disagreed with your supervisor & how did it make you feel? Answer Question
- Describe when you had to make a quick decision without all the info & what was the outcome? Give me a time when you gave empathy in a dire situation? Give me an example when you could not provide the service you wanted to to help a customer? GIve me a situation where someone was giving you the run around Answer Question
- Accepted OfferPositive Experience
start with a phone screen with architect, on-site with a team. quick and simple,start with a phone screen with architect, on-site with a team. quick and simple,start with a phone screen with architect, on-site with a team. quick and simple
- No OfferPositive ExperienceAverage Interview
I applied online. The process took 5 days. I interviewed at Travelers Companies in September 2015.
Applied online. Received an email for a few days later to schedule a phone screen. I was contacted at the time/date as scheduled. The interview lasted about 40 minutes. She was friendly and said that I would probably hear back in a week or two. I have not heard anything yet.
- Give example of how I dealt with difficult customer. Answer Question
- Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 4 weeks. I interviewed at Travelers Companies (Indianapolis, IN) in September 2015.
Before interviewing, you must take a 4 hour test. The test consists of math, basic English, essay, how detailed oriented you are, and basic excel. Once you pass the test then you will get an interview. My first interview was with the manager. It was a phone interview because he was located several states away. The second interview was with the regional director. It was also over the phone.
- Why are you qualified for the job? Answer Question
It was easy. I accepted the offer.
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 2+ months. I interviewed at Travelers Companies in September 2015.
I knew from reading the reviews online, the interview/hiring process would take awhile. Applied online, heard back from recruiter that afternoon to schedule a phone interview. Phone interview lasted 45 mins. From there I was told I would be recommended for the next step and that would be a phone interview with hiring manager. That happened 1 week later. 3 weeks later I was flown out for the in person interview and to take the 8 part assessment...which wasn't bad. Interviewed with hiring manager and district manager for an hour and was told I would be notified in 2 weeks. 2 1\2 weeks after my in person interview I followed up with the hiring manager. I was told that the last step was a phone interview with HR director. After speaking with HR a few days later. I received an offer! In all the process took 2 months from initial hr call to back ground check being completed. I think the delay was working out the logistics with everyone's schedules.
- Customer service and situational questions. Answer Question
- No OfferNegative ExperienceDifficult Interview
I applied online. The process took 3 weeks. I interviewed at Travelers Companies (Windsor, CT) in September 2015.
I applied online and was emailed a time for a phone interview. The phone interviewer blew off the time given to me and asked me hours later if I could reschedule to the next day. I did. I once again thought I was going to be blown off as she called hours later again with an invalid excuse for not calling 5 hours earlier as her email said she would. She read me my resume and said "I don't care" a lot when she asked me what my previous jobs entailed. I wouldn't want to work for a company that treats candidates like this.
- How many years experience do you have with the same title Answer Question
- No OfferPositive ExperienceDifficult Interview
I applied online. The process took a week. I interviewed at Travelers Companies in September 2015.
-First step was filling out the application online. It was a simple create a login and upload a cover sheet and resume. -Second step you will receive an email scheduling a phone interview with a HR Rep. ( I actually received this email the next day after submitting my application). The interview is projected to be an hr. which mines lasted 35min. The interview will be general questions about your resume. The HR Rep will also ask situational and behavioral questions but it wont be no more than 5 or 6. -Third step if the HR Rep is impressed with the interview he/she will schedule a face to face interview with two supervisors. The HR Rep will send an assessment which is basically you inputting your work history for the last 7yrs and also explaining why you want to leave current jobs and why you left other job positions. -The face to face interview was a process. They started off with having me explain my resume in depth and always asked the question 'What made you leave this company?" After that, I was asked about 12-15 behavioral and situational questions. The questions were average but required extensive answers. They wanted specific answers too. Once they are finished with those questions they ask, How did you hear about this position? what made you apply to this position? How did you prepare for this interview? Then afterwards they will give you the chance to ask any questions you may have. The interview went a little over an hour and there was no dull moment. While you answer each question they will be jotting down some notes. -I was told after the interview I would receive a call back in the next week or so on scheduling another interview with I believe the operations director only if they were interested. Two days after the interview I received an email saying the position was filled and no longer open. Yes, I was pretty peeved about that, 3 days of preparation for nothing but at least I wasn't waiting for weeks. Overall it was a very intense interview process and requires much preparations. The company itself seems like a nice company to work for. They have a very friendly workplace and the two guys who interviewed me were nice. The main advice I would give, is search as many behavioral and situational questions and have scenarios that fit. Everyone has answers to these questions but its all about how you answer them. I answered every question but I had no idea there would be as many questions as they asked. I think I answered 20-25 questions (no exaggeration) I was hoping it would be more of a conversation so they can get a feel of my personality but it was straight to the point. But like I said before, the work environment seemed very nice I really wish I would of been selected for this position. Good Luck on those who are selected for an interview, I gave as much detail as I could.
- Tell us about a time where you had to be persuasive? Tell us about a time where you had to be creative with completing a task? Explain how you would deal with an upset customer? What steps did you take when having an extremely long work day? How do you deal with work-overloads? 1 Answer
Helpful (7)Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 4+ weeks. I interviewed at Travelers Companies (Windsor, CT) in August 2015.
After I applied online, I received an email about a week later from one of the recruiters asking to schedule a phone interview. The phone interview lasted a little more than an hour. The recruiter was very pleasant and asked questions about my resume and what I liked and did not like from each one of my jobs. It was a little difficult but the recruiter made me feel at ease. After that I received a phone call that I passed the phone interview and I needed to come in to take a 3-hour assessment which tested my math, excel, comprehension, writing, excel, reading skills. It was not as hard as I thought it would be. A couple of days later, I received a phone call to schedule a in-person interview that lasted about 3 hours. It was with a supervisor, a claims representative who you shadowed for about 30 minutes and able to ask all the questions you would like, and then the department manager. I felt very comfortable talking to the supervisor and claims representative. The questions were very behavioral based and I had to give a lot of examples. The interview with the department manager was more intimidating and I had to answer questions about why I wanted to work for Travelers and what kind of employee I would be. I was told at the interview that I would hear back from them in two weeks whether or not I got the job.
- What is one unique trait that you would bring to the position? Answer Question
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