I applied online and the process took 2 weeks - interviewed at Trax USA in December 2012.
Interview Details – The hiring and interview process is simple. HR will sit with you and ask you generic questions about your professional life and qualifications for the position. The Support Manager will then sit with you and provide you a clearer idea of the entailment of the position, and quickly explain company expectations.
Interview Question – All questions are simple, straight-forward, and related to aviation, computer knowledge, and customer service. Answer Question
Negotiation Details – Salary is 36,000/year and non-negotiable. Salary raises are available after a year's experience and based on a testing method which was implemented last year. Your test score plus how much management likes you will determine whether you'll get the raise. Level II salary is ~ 10 to 15k more per year, and Level III ~ 60K/year. Chances are you'll never get to 'Level III' unless you've been there quite some time while exceling and doing some serious sucking up.
I applied online and the process took 2 days - interviewed at Trax USA.
Interview Details – The interview process is rather simple, applicants should expect to answer questions about aviation maintenance.
Interview Question – While you may be granted an interview because of your overall aviation experience, you must be ready to answer questions specifically about the aviation maintenance industry. The company is a software company for Maintenance Repair and Overhaul. Answer Question
Negotiation Details – I got a yearly contract for 36000 a year. All customer Support Agents get paid the same, but I have friends who work there now, they mentioned that Trax USA Corp has changed the pay structure and it is more complicated than ever. Support agents must now take a test and their wages are based on how they score on the tests. But they also mentioned regardless of the test because of favoritism some workers who score low still get big bump in pay. So make sure you are friendly to management and make them your best friend, suck it to them big time if you want to make it.
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