Trax USA Interview Questions

3 Interview Reviews

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  1.  

    Product Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at Trax USA.

    Interview

    They will ask you basic interview questions. They will ask why did you apply with Trax, what skills do you have that will qualify you for this job, and can you tell me about yourself.

    Interview Questions

  2. Helpful (1)  

    Customer Support Agent Interview

    Anonymous Interview Candidate in Coconut Grove, FL
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at Trax USA (Coconut Grove, FL).

    Interview

    The interview process is rather simple, applicants should expect to answer questions about aviation maintenance.

    Interview Questions

    • While you may be granted an interview because of your overall aviation experience, you must be ready to answer questions specifically about the aviation maintenance industry. The company is a software company for Maintenance Repair and Overhaul.   Answer Question

    Negotiation

    I got a yearly contract for 36000 a year. All customer Support Agents get paid the same, but I have friends who work there now, they mentioned that Trax USA Corp has changed the pay structure and it is more complicated than ever. Support agents must now take a test and their wages are based on how they score on the tests. But they also mentioned regardless of the test because of favoritism some workers who score low still get big bump in pay. So make sure you are friendly to management and make them your best friend, suck it to them big time if you want to make it.

  3.  

    Product Specialist Interview

    Anonymous Interview Candidate in Coconut Grove, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Trax USA (Coconut Grove, FL) in December 2012.

    Interview

    The hiring and interview process is simple. HR will sit with you and ask you generic questions about your professional life and qualifications for the position. The Support Manager will then sit with you and provide you a clearer idea of the entailment of the position, and quickly explain company expectations.

    Interview Questions

    • All questions are simple, straight-forward, and related to aviation, computer knowledge, and customer service.   Answer Question

    Negotiation

    Salary is 36,000/year and non-negotiable. Salary raises are available after a year's experience and based on a testing method which was implemented last year. Your test score plus how much management likes you will determine whether you'll get the raise. Level II salary is ~ 10 to 15k more per year, and Level III ~ 60K/year. Chances are you'll never get to 'Level III' unless you've been there quite some time while exceling and doing some serious sucking up.

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