Trek Bicycle Business Solutions Analyst Interview Questions & Reviews
Getting an Interview
Business Solutions Analyst Interview (Positive Experience; Average Interview)
I applied online and the process took 1+ week - interviewed at Trek Bicycle in October 2010.
Interview Details – I had applied for the position several months before and actually forgot about the application because it had been quite a while.
HR Phone screening.
The HR rep contacted me and communicated that they were interested in moving forward. At that time, he conducted a mini phone interview which asked
-Why I wanted to work at Trek
-What attracted me to this position
-What specific skills could I offer that would be fitting to this position.
We then set up a time to interview with the hiring manager over the phone.
Phone Interview- Hiring Manager
That interview was scheduled for 45 minutes but went almost 1.5 hours, which was good.
It was an open format with the questions relating directly to experience from my resume.
I appreciated this format because I think it helped give a good picture of the experience that I could bring
to the team.
At the end of the call, the hiring manager invited me for an in-person interview for the following week, stating that they were on a tight timeline for this position and would like to have a decision by the following Friday.
In Person Interview
The on-site interview was nearly 5 hours long. It consisted of a Tour of the facilities and individual meetings with the with HR Rep, Hiring Manager, CIO, Product Manager, and IT Manager.
The facilities are very impressive. The culture comes out very clearly just by walking in the building. Very open, collaborative, creative. Bikes are on display everywhere. They have a state of the art workout facility on-site with various workout classes that can be taken during work hours and after. They have a commuter room in which to store bikes for those who ride in to work, along with a mechanic for tune-ups. There's also a vast amount of bike trails on-site for employees to use.
The environment is very casual. The breakdown of age groups seems pretty balanced, but minimal diversity, (not that much diversity can be found in Waterloo. WI in general.) Their credo focuses on minimal bureaucracy and the organization is quite flat (reinforced by the fact that I was interviewed by the CIO) It seems to be a truly medium-sized firm with all of the growing pains that medium-sized firms face. Not large enough to have an extreme amount of structure, but too big for a lassiez faire approach. so it seemed that there is an absence of overall strategic vision across teams.
None of the interviews has an extreme amount of structure or order to them. They poked around at my resume and asked a few planted questions. The Product Manager gave me a BA scenario to talk through; the CIO asked culture-related questions like how I structure my day, what was the best criticism I've ever gotten; The Hiring Manager asked me to describe what made me unique, and how I would handle communication and relationship conflicts within teams. The IT Manager did not have a plan at all and mostly just looked at my resume and asked about things I had done.
The Hiring manager had promised several times throughout the day that they were planning to make a decision the next day and that they would let me know either way. He described that they would meet to do a ranking of the candidates and even if I was runner up and they needed more time, he would call me to give me a status update the next day.
I thought this was quite a strange and unnecessary promise to make, because knowing how those decision processes go, 1) it is not easy to make a decision so quickly when 4 other decision-makers are involved 2) it is not wise to let your runner up know that he or she is runner up in case things don't work out with your first candidate 3) it is generally accepted that companies do not follow up immediately after an interview.
But at the time, I appreciated their earnest effort to be forthcoming about their decision process. I had felt that the interviews went well and that I would be considered for the position.
However, it has been a month and I never did receive the follow-up that they had planned on giving so quickly. I did follow up via email once to say thank you and once to check in, but received no response.
Overall the process was a positive one, and the company is impressive. I appreciate that they have moved forward with a different candidate and I chalk the lack of follow-up to the standard hiring procedures; however I was dismayed to have actually believed that they would follow up like they had promised. Or maybe that's just the rejection talking :) Best of luck to whomever was hired!
Interview Question – Why would I hire you instead of the 9 other candidates? What makes you unique? Answer Question