True2Form Collision Repair Centers

  www.true2form.com
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True2Form Collision Repair Centers Interview Questions

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    Location Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at True2Form Collision Repair Centers in December 2009.

    Interview Details

    Spoke with hiring manager on the phone. Set up face to face interview, lasted about 1 hour at off site location. Talked about experience and expectations. Went over locations current numbers and what expected numbers were. Discussed existing insurance company relationships. After first interview, sent home to take online personality assessment. Received call the following day to come back in for second interview. Hiring manager was good enough to discuss the results of the assessment and what the perceived strengths and weaknesses were. Also they had conducted a background check of jobs and references by that time and were ready to extend offer. Went over benefits and salary, explained bonus structure as well.

    Interview Questions
    • How do you diffuse a difficult customer service situation when a customer is unsatisfied?   View Answer
    Negotiation Details
    Salary could be somewhat negotiated at that point. No chance at getting any scale up for vacation time. You must work one year to get 1 week vacation. In consideration the job is 50+ hours a week, take a long look as to whether or not you can handle the position. The unsaid expectation for the manager is first in (7:30am) and last out (5:45- 6pm). It is easy to burn out without out a day off here and there.
    Accepted Offer
    Positive Experience
    Easy Interview

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