I applied through an employee referral and the process took 2 days - interviewed at True2Form Collision Repair Centers in December 2009.
Interview Details – Spoke with hiring manager on the phone. Set up face to face interview, lasted about 1 hour at off site location. Talked about experience and expectations. Went over locations current numbers and what expected numbers were. Discussed existing insurance company relationships. After first interview, sent home to take online personality assessment. Received call the following day to come back in for second interview. Hiring manager was good enough to discuss the results of the assessment and what the perceived strengths and weaknesses were. Also they had conducted a background check of jobs and references by that time and were ready to extend offer. Went over benefits and salary, explained bonus structure as well.
Interview Question – How do you diffuse a difficult customer service situation when a customer is unsatisfied? View Answer
Negotiation Details – Salary could be somewhat negotiated at that point. No chance at getting any scale up for vacation time. You must work one year to get 1 week vacation. In consideration the job is 50+ hours a week, take a long look as to whether or not you can handle the position. The unsaid expectation for the manager is first in (7:30am) and last out (5:45- 6pm). It is easy to burn out without out a day off here and there.
Your feedback has been sent to the team and we'll look into it.
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
Simply post an anonymous review for a recent interview experience or current/former employer. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks –