View All num of num Add Photos Progress Energy Florida www.progress-energy.com Unclaimed Profile Overview Reviews Salaries Interviews Jobs Photos Benefits 15 Reviews 26 Salaries 6 Interviews Follow Add Review or Salary Follow Add Review or Salary Interview Question Customer Service II Interview Clearwater, FL Progress Energy Florida Two questions that took me by surprise, very tricky: "Name a rule or policy that you didn't agree with at your job that you had to enforce anyway. What was the policy and why didn't you agree with it?" Tags: See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ 1st question: We have a policy at my job that I'm currently working at, customers are charged shipping on each product that they buy. Even if they are getting 2 of the same items and it's put in the same box, they have to pay shipping on both items. I don't necessarily agree with that. I think everyone likes to save money. But I kindly explain to the customer that I definitely understand where they are coming from and I tell them that it all depends on the company shipping it and they charge per item and its weight in the box. They completely agreed with me. Interview Candidate on Nov 22, 2012 Interviews > Customer Service II > Progress Energy Florida Add Answers or Comments To comment on this, Sign In or Sign Up.