Progress Energy Florida
3.7 of 5 15 reviews Saint Petersburg, FL 5000+ Employees

Progress Energy Florida Customer Service II Interview Question

I interviewed in Clearwater, FL and was asked:
"Two questions that took me by surprise, very tricky: "Name a rule or policy that you didn't agree with at your job that you had to enforce anyway. What was the policy and why didn't you agree with it?""
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Part of a Customer Service II Interview Review - one of 6 Progress Energy Florida Interview Reviews

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1st question: We have a policy at my job that I'm currently working at, customers are charged shipping on each product that they buy. Even if they are getting 2 of the same items and it's put in the same box, they have to pay shipping on both items. I don't necessarily agree with that. I think everyone likes to save money. But I kindly explain to the customer that I definitely understand where they are coming from and I tell them that it all depends on the company shipping it and they charge per item and its weight in the box. They completely agreed with me.
- Interview Candidate on Nov 22, 2012 Flag Response

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