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Time Warner Cable IT Operations and Support Manager Interview Question

I interviewed in Los Angeles, CA and was asked:
"Typical behavioral/scenario questions -- how would you deal with ____; tell me about a time when _____. Pertaining to stressful environments, difficult internal customers, exercising authority, conflilct management, "management style" (whatever that really means...)"
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Part of a IT Operations and Support Manager Interview Review - one of 337 Time Warner Cable Interview Reviews

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