U-Haul Interview Questions & Reviews
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Updated Jan 17, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 11 ratings 
“Easy” Interview
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Interview Experience [?] Based on 11 ratings
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| 1–10 of 11 U-Haul Interviews | Sort by |
E-Sales & Reservation Agent at U-Haul
Posted Jan 17, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in Phoenix, AZ (took 3 days)
Submitted a detailed and well-written cover letter along with resume through company website at 4am. Received a call from HR five hours later to discuss my application. U-haul's HR team is absolutely on it.
Had 10 minute phone interview highlighting the responsibilities and requirements for someone working from home. Woman on phone asked a series of technical questions relating to my current computer equipment and internet speeds.
Arranged face-to-face interview for the same day three hours later.
Face-to-face interview was held at the headquarters in Phoenix. Met with a recruiting specialist and had an incredibly relaxed interview. Questions were all open-ended and mostly related to making sure that I had experience working with customers and could navigate a computer. While the position is sales, they look for customer care representatives first and foremost.
Offered a second interview on condition of positive drug test. Went to drug testing location recommended by HR, was the only low point of the interview. Drug testing facility was hard to find and employed by hostile staff not willing to answer questions.
Drug test took three days to come back positive. Was called on the third day and told the location of the group interview, which was that day.
Attended group interview with 15 other participants in a room with only ten chairs. Expect to be crowded as this is a high-turnover high-interviewing position. Group interview consisted of working out availability and going over pay (firmly set pay for everyone regardless of experience.)
Everyone was offered job on spot and asked to fill out paperwork.
Interview Questions
Negotiation Details
The nature of the position is commission and bonus based with an inflexible admittedly low base pay.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
Supply Chain Intern at U-Haul
Posted Oct 20, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2011 in Tempe, AZ (took 2 days)
I gave my resume to the recruiter at our school's career fair. Within a couple of days she gave me a call and scheduled an interview. It was an one on one interview with who would later be the person i was going to report to. The next day the recruiter called me telling me i got the position.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
French Translator at U-Haul
Posted Sep 18, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Aug 2009 in Phoenix, AZ (took 2 weeks)
I first accepted the job offer after multiple testing and interviews, including meeting all personnel and being introduced to staff. The agreement was that I would continue freelancing and work for the company. The company work would be carried on from my remote office where I have all my reference materials and expertise equipment, I was to travel to the office on a periodic basis for meetings but do the actual work at my remote office. After having been hired, the hiring manager introduced changed conditions: she was to monitor every click by having me use a small screen company computer rather than mine (performing the work on that smaller screen would have increased difficulty and fatigue); she required that a webcam be set up at my remote office to monitor my work 24/7; she further required that I work in-house. After one week, she laid me off! I returned all the company’s equipment (printer, computer, wires, webcam), kept a professional attitude.
Interview Questions
Reason for Declining
I first accepted the job offer after multiple testing and interviews, including meeting all personnel and being introduced to staff. The agreement was that I would continue freelancing and work for the company. The company work would be carried on from my remote office where I have all my reference materials and expertise equipment, I was to travel to the office on a periodic basis for meetings but do the actual work at my remote office. After having been hired, the hiring manager introduced changed conditions: she was to monitor every click by having me use a small screen company computer rather than mine (performing the work on that smaller screen would have increased difficulty and fatigue); she required that a webcam be set up at my remote office to monitor my work 24/7; she further required that I work in-house. After one week, she laid me off! I returned all the company’s equipment (printer, computer, wires, webcam), kept a professional attitude.
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at U-Haul
Posted Sep 15, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Phoenix, AZ (took 2 days)
Two interview process. The first is an actual interview, with very standard interview questions. You can look them up on any website. They require traditional professional dress, and they seriously mean traditional. Office staff and security are friendly. After interview expect to take a personality test, and a small test involving basic math and extensive geography of the US and Canada. If offered the position you are expected to take a drug test within 24 hours of leaving the interview. You must list on your availability that you can work at least one weekend day to be considered.
The second "interview" is really just revealing the pay (minimum wage, no exceptions). Confirming your work schedule, and scheduling training. They will also be taking your ID paperwork and direct deposit info.
Interview Questions
Negotiation Details
there is no negotiation process. Its the typical sales pitch of "you make minimum wage, but if you make your bonus you could be making as much as $20 an hour"
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More U-Haul Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at U-Haul
Posted Aug 11, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in Beaverton, OR (took 3 days)
A few days after completing the online application, I recieved a phone call from the store manager. He did not invite me for an interview, per se, but rather, asked me to come into the store and pick up a packet, review it, and tell him if I was interested in the job or not. This is because, I believe, I am a girl, and this job isn't exactly what you'd expect for being a Cust. Service Rep.
I reviewed the packet, which went over protocol for cleaning, receiving, and dispatching trucks. I called him and we set up an interview. The interview took place in his office, and really wasn't your traditional interview. It was a mix of dialogue from him describing the company and questions about my work experience. Phone experience is definitely a plus with U-Haul.
At the end, I was given a job offer and accepted. There was no drug test.
After the interview, they will have you go to HQ to get your uniform and scan your SSN card. I have no idea why, but that's what happened.
Interview Questions
Negotiation Details
I was told my hourly rate and sort of asked if that was okay. I found out later someone hired around the same time, for the same job, with less experience, was given $0.50 more (to you ladies out there, I'm sure it was because he was a man). This depends on your manager, but NEGOTIATE. They do not like to go higher than $10.50/hr, however.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
More U-Haul Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Web Team Intern at U-Haul
Posted Jul 21, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 in Phoenix, AZ (took 2 weeks)
Went in for an initial interview and had to take a personality test and then an IQ test before going into the actual interview with the recruiter. After the first interview I came back for a second interview with my current boss and that was a simple 1:1 interview. I had to pass a drug test and background test in order to get the job.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Software Engineer Intern at U-Haul
Posted Apr 11, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in Phoenix, AZ (took 2 days)
First interview, I did a computer test to check my IQ and another computer personality test. It lasted like 30 minutes. Then I talked to the recruiter about personality/behavioral questions. There were a bunch of them. After a couple of days, I receive an email to take my second interview. I talk to the person who works in the Software Engineering department and he talks to me about U-Haul and what his department does. He asks a few stuff off my resume skills and then asks me what do I plan to get from this internship and what are your future goals?
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Applications Developer at U-Haul
Posted Mar 22, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Mar 2011 (took 1 week)
I was called by the HR and asked if I could come in for a face to face interview. On the day of the interview I took a personality ,IQ and skills test. The interview onsite was with the manager and technical lead.I was asked questions regarding my interest with the company and the job position.The tech lead asked a few technical questions.The interview lasted for 1.5 hrs.
Interview Questions
Reason for Declining
The pay was not competitive.
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Manager at U-Haul
Posted Jul 28, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jun 2009 (took a day)
Met with the hiring manager, he asked multiple questions regarding my work history, skills, "what if" scenario type questions, how would I handle certain situations... the entire time it was a 1-1 interview. He then proceeded to ask me what I knew about U-Haul, the company history, the way the company operates, and the rental process. Then asked me if I had any questions regarding the position, etc.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Loss Prevention at U-Haul
Posted Jun 27, 2010
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed May 2009 in Barstow, CA (took 4 days)
Why did you choose us to work with?Whatassets do you feel you can bring to us? what makes you stick out more than the rest? After all the aswers they were happy with it and asked if i felt good or ok investagating thier own emploiees. I was fine with that but the money and the hours was just not worth it for me.10.75 was not enought.
Interview Questions
Reason for Declining
money and hours were not enought for me..
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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