U.S. Cellular Interview Questions & Reviews in Chicago, IL
Getting an Interview
- Popular Job Titles:
- Retail Wireless Consultant (20)
- Sales Manager (8)
- Retail Sales Consultant (8)
- Customer Service Representative (6)
- RWC (5)
- Sales Representative (5)
- Recruiter (3)
- Store Manager (3)
- Cashier/Greeter (3)
- Intern (2)
- Sales (2)
- Service Technician (2)
- Marketing (1)
- Marketing Manager (1)
- Account Manager (1)
- Senior Manager (1)
- Senior Project Manager (1)
- Manager Infrastructure & Storage (1)
- Systems Technician (1)
- Greeter (1)
- Senior Accountant (1)
- Accountant (1)
- Architect (1)
- AREA SALES MANAGER (1)
- Instructional Designer (1)
- Field Marketing Manager (1)
- Senior Systems Engineer (1)
- Retail Store Manager (1)
- Repair Tech (1)
- Human Resources (1)
Senior Manager Interview (Negative Experience; Average Interview)
I applied online and the process took 2 months - interviewed at U.S. Cellular.
Interview Details – I had two phone screens. First with HR and then the hiring manager. This started in November and I was asked into HQ in January. Spent morning interviewing with two directors and on vp.
Interview Question – You'd be inheriting a new group composed of unhappy employees. What would you do to build a team? Answer Question
Very Easy Interview
Sales Manager Interview (Negative Experience; Very Easy Interview)
I applied through an employee referral and the process took 3 months - interviewed at U.S. Cellular in January 2010.
Interview Details – Long process. It took over 2 months for them to respond. Once the interview process started I had 1 interview per week for 3 weeks.
Interview Question – N/A. They follow the normal performance based questions. They want you to tell a story how your skills came out during a situation. Answer Question
Negotiation Details – N/A. This level had very little room to negotiate.
Sales Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at U.S. Cellular in March 2010.
Interview Details – 2 PHONE CALLS
1 IN PERSON INTERVIEW ( PBI Based Interview) Performamce Based Interview
Sales Representative Interview (Positive Experience; Difficult Interview)
I applied in-person - interviewed at U.S. Cellular in September 2010.
Interview Details – the interview process was extremely easy since I was already a customer service rep and the transfer over was in the same building. The managers and the people you work with are extremely professional and very friendly
Interview Question – was how would I handle a difficult situation. I explained about working in the insurance industry as a catastrophy claims adjuster and if i could handle that situation i would be able to handle any situation Answer Question
Negotiation Details – I was able to negotiate my salary and since it was within reason for their scope of pay, they agreed to my terms
Senior Project Manager Interview (Positive Experience; Average Interview)
I applied through a recruiter and the process took 2 months - interviewed at U.S. Cellular in November 2010.
Interview Details – Met with 9 managers and future to be peers. The flew me in 2 times. The interviews were situation questions like: what was the most difficult decision? What do you do if your peer is not performing? Overall the interviews were positive and fair and were realy meant to learn about me and how I fit with the role.
Interview Question – A long questionnaire about my professional background before the interviews. Not unusual. Answer Question
Consumer Insights Manager Interview (Negative Experience; Easy Interview)
I applied online and the process took 5 weeks - interviewed at U.S. Cellular in November 2012.
Interview Details – I applied online and about 2-3 weeks later I received a request from HR to do a phone interview. The phone interview lasted 30 minutes and I was told they would set up a 2nd phone interview with me (and the hiring manager). A couple weeks later that phone interview was set up, however it was not with the actual hiring manager; it was with someone filling in for her. Unfortunately, HR told me this would be a technical interview so I came prepared to answer more technical questions ... when in reality, the interview itself was almost a direct repeat of the initial HR interview with very general questions only.
Unfortunately I was not outspoken enough to re-direct the interview back to the area I was told it would be and I was so stunned/floored about what I was being asked that the interview actually ended after 15-20 minutes had gone by. I was told a couple weeks later that they would not take me further and were going to keep interviewing other candidates.
Interview Question – Nothing was difficult (that was sort of the problem) Answer Question
Senior Systems Engineer Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at U.S. Cellular in September 2012.
Interview Details – The interview process includes two parts. One is Technical section, and this section includes most of the technical questions that would gauge person on the abilities to perform the job. The other part is non-technical part and the interview includes 3 different managers. The interview has a specific format (STAR). Each manager interviews for an hour asking different behaviour related questions.
Interview Question – Tell us about a situation that you disagreed with your manager, and how did you handle the situation. Answer Question
Negotiation Details – They are flexible, but have a fix number in mind.
Recruiter Interview (Positive Experience; Difficult Interview)
I applied through a staffing agency and the process took 2 weeks - interviewed at U.S. Cellular.
Interview Details – Very detailed, behavioral based interview process.
Retail Sales Consultant Interview (Positive Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at U.S. Cellular in March 2011.
Interview Details – interview was pretty straightforward like your strengths and weaknesses
Interview Question – sell me something Answer Question
Negotiation Details – got a call the next day
Marketing Interview (Negative Experience; Average Interview)
I applied through a recruiter and the process took 3 months - interviewed at U.S. Cellular in October 2012.
Interview Details – Was contacted by recruiter based on an online profile I had posted, and someone else in the same organization who helped connect me to the hiring manager. The process with the recruiter was very professional if somewhat slow. After about 4 weeks I had a phone interview with the hiring manager. The conversation went well, but no real feedback from the hiring manager at the time. About 3 weeks later I was asked to come in for a presentation. I was given some data and asked to present for an hour on the topic. This is where my poor experience started.
I had spent a large amount of time preparing and researching my topic, so I was ready when I went in to the building. Due to some logistics issue I was waiting in the lobby for 20 minutes past my start time (no one thought to check the lobby for me - despite a call to the person meant to meet me). My audience was not really engaged at the start of the presentation, and I had very little interaction during the meeting (despite having extensive presentation experience - I know how to engage an audience). One of the panel spent about 30% of the time in the room checking his phone for messages, and one of the panel neglected to even show up. After I was given my allotted time, I was invited back to the hiring manager's office to discuss the role further. I had very positive vibes by now and was sure I had made it to the finalist group.
I did the usual with thank you emails to all panel interviewers, and follow up phone calls. I didn't pester anyone excessively either.
After 4 emails with no reply back from the hiring manager I finally got a canned reply from the recruiter telling me they moved forward with an internal candidate. You can imagine my frustration after such a long process, such a large amount of time dedicated to putting my best foot forward and not even have the common decency to reply to me. One of the core tenets they preach in the company doctrine talks about respecting their associates. Might I suggest they look into extending that to their prospective candidates too?
I attempted to get feedback subsequently, but of course never heard a word. Thankfully I copywrited my work so it couldn't be used internally.
I understand that things come up at work that dictate changes to the plan, but at least have the courtesy to reply to your presenter who took the time to prepare and research.
I also understand that if I wasn't the right fit then that's fine, just have the guts to say "thanks for taking the time to present to us, unfortunately we moved ahead with xxx because of yyy" Silence just shows unprofessionalism and a lack of respect for the candidate.