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U.S. Cellular Customer Service Representative Interview Questions & Reviews

Updated Feb 20, 2014
All Interviews Received Offers

Getting an Interview  

50%
37%
12%

Interview Experience  

66%
33%
0%

Interview Difficulty  

Average Difficulty
6 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Waukesha, WI

I applied online and the process took 2 months - interviewed at U.S. Cellular in September 2013.

Interview Details – Initially you fill out a long application. Then you get a call telling you basic info about the position. Then a third party company does an in depth background check and you take a pee test separately though randomly approved drug testing facilities. Then you get another call from USC telling you all is well and they tell you some more details about training. You get another separate call to schedule an interview. Finally you go in and you get asked 4 very customer service oriented questions. They call and say you're hired and tell you what shift (or let you pick depending on what's avail) Then they send you loads of info in email for you to go through (unpaid but required for hire). Then more email and first day of training.

Interview Question – Honest, they're all basic. If you have any customer service background you're golden.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Tulsa, OK

I applied through an employee referral and the process took 4+ weeks - interviewed at U.S. Cellular in August 2013.

Interview Details – It's hard to get into this gig. It's almost necessary that you know someone. Training is fun, and there's a very positive attitude.

Interview Question – What do you like about this job?   View Answer

Negotiation Details – There really wasn't a negotiation. They gave me a schedule and a compensation amount.


1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Knoxville, TN

I applied online and the process took 4+ weeks - interviewed at U.S. Cellular in June 2012.

Interview Details – Lengthy phone interview which was very casual, mostly inquiring about past call center or customer service experience, asked a lot of "tell me about a time..." questions, second interview on-site with call center simulation test, after scoring well on the test asked to a 15 minute interview in which I was coached by another HR rep to be as detailed as possible. Interview very cut and dry more "tell me about a time..." questions. Sent for drug tests and signed forms for background check, received job offer letter

Interview Question – "If a customer calls in and says they want to switch the service or are dissatisfied with the service how would you get them to stay?"   View Answer

Negotiation Details – No negotiation available, the starting pay was apparently the highest I would receive for my experience. Specific schedules are not accommodated until after the training process.


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3 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Cedar Rapids, IA

I applied online and the process took 1 week - interviewed at U.S. Cellular in June 2012.

Interview Details – Everyone I spoke with was very friendly and helpful. First there is a phone interview, which is helpful in getting to know whether or not it's the right fit for you. Then you go in and take a call center simulation test, which is not bad at all. If you pass, you get to interview one on one. This one on one is quite easy and friendly. I would rather jump through tons of hoops to work somewhere that only hires good workers than get hired right away and work with poor management/employees.

Interview Question – What would you do if you heard someone telling a customer the wrong information.   View Answer

Negotiation Details – It was very easy and they were very accomidating.


1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Waukesha, WI

The process took 1 week - interviewed at U.S. Cellular in August 2009.

Interview Details – The interview process was a bit daunting. It starts off with a phone interview which the interviewer is very...challenging. I believe the interviewer job is to be difficult to assess how a potential employee reacts to hard situations, however it is very uncomfortable. After the phone interview you are invited to a skills/personality test which lasts approximately 60 minutes. Immediately after the skills test you are notified if you've passed or failed and then invited to a one on one interview with an interview coach same day. Within about 3 days you are notified if you were accepted as a new employee contingent on a successful drug screen.

Interview Question – if you were having an issue with a peer would you attempt to solve it yourself or get a supervisor involved.   View Answer

Negotiation Details – No negotiation allowed


No Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied through other source and the process took a day - interviewed at U.S. Cellular in February 2008.

Interview Details – It was a very short to the point interview that did not really produce a good job match for me and therefore I was not interested in the job.

Interview Question – n/a   View Answer

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