U.S. Cellular Customer Service Representative Interview Questions

6 Interview Reviews

Interview Experience

Interview Experience

66%
33%
0%

Getting an Interview

Getting an Interview

50%
37%
12%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

6 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

1 person found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate in Waukesha, WI
Anonymous Interview Candidate in Waukesha, WI
Application Details

I applied online. The process took 2+ monthsinterviewed at U.S. Cellular in September 2013.

Interview Details

Initially you fill out a long application. Then you get a call telling you basic info about the position. Then a third party company does an in depth background check and you take a pee test separately though randomly approved drug testing facilities. Then you get another call from USC telling you all is well and they tell you some more details about training. You get another separate call to schedule an interview. Finally you go in and you get asked 4 very customer service oriented questions. They call and say you're hired and tell you what shift (or let you pick depending on what's avail) Then they send you loads of info in email for you to go through (unpaid but required for hire). Then more email and first day of training.

Interview Questions
  • Honest, they're all basic. If you have any customer service background you're golden.   Answer Question
Accepted Offer
Neutral Experience
Average Interview

Other Interview Reviews for U.S. Cellular

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tulsa, OK
    Anonymous Interview Candidate in Tulsa, OK
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at U.S. Cellular in August 2013.

    Interview Details

    It's hard to get into this gig. It's almost necessary that you know someone. Training is fun, and there's a very positive attitude.

    Interview Questions
    Negotiation Details
    There really wasn't a negotiation. They gave me a schedule and a compensation amount.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 4 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cedar Rapids, IA
    Anonymous Interview Candidate in Cedar Rapids, IA
    Application Details

    I applied online. The process took a weekinterviewed at U.S. Cellular in June 2012.

    Interview Details

    Everyone I spoke with was very friendly and helpful. First there is a phone interview, which is helpful in getting to know whether or not it's the right fit for you. Then you go in and take a call center simulation test, which is not bad at all. If you pass, you get to interview one on one. This one on one is quite easy and friendly. I would rather jump through tons of hoops to work somewhere that only hires good workers than get hired right away and work with poor management/employees.

    Interview Questions
    • What would you do if you heard someone telling a customer the wrong information.   View Answer
    Negotiation Details
    It was very easy and they were very accomidating.
    Accepted Offer
    Positive Experience
    Average Interview
  3. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Knoxville, TN
    Anonymous Interview Candidate in Knoxville, TN
    Application Details

    I applied online. The process took 4+ weeksinterviewed at U.S. Cellular in June 2012.

    Interview Details

    Lengthy phone interview which was very casual, mostly inquiring about past call center or customer service experience, asked a lot of "tell me about a time..." questions, second interview on-site with call center simulation test, after scoring well on the test asked to a 15 minute interview in which I was coached by another HR rep to be as detailed as possible. Interview very cut and dry more "tell me about a time..." questions. Sent for drug tests and signed forms for background check, received job offer letter

    Interview Questions
    • "If a customer calls in and says they want to switch the service or are dissatisfied with the service how would you get them to stay?"   View Answer
    Negotiation Details
    No negotiation available, the starting pay was apparently the highest I would receive for my experience. Specific schedules are not accommodated until after the training process.
    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Waukesha, WI
    Anonymous Interview Candidate in Waukesha, WI
    Application Details

    The process took a weekinterviewed at U.S. Cellular in August 2009.

    Interview Details

    The interview process was a bit daunting. It starts off with a phone interview which the interviewer is very...challenging. I believe the interviewer job is to be difficult to assess how a potential employee reacts to hard situations, however it is very uncomfortable. After the phone interview you are invited to a skills/personality test which lasts approximately 60 minutes. Immediately after the skills test you are notified if you've passed or failed and then invited to a one on one interview with an interview coach same day. Within about 3 days you are notified if you were accepted as a new employee contingent on a successful drug screen.

    Interview Questions
    • if you were having an issue with a peer would you attempt to solve it yourself or get a supervisor involved.   View Answer
    Negotiation Details
    No negotiation allowed
    Accepted Offer
    Positive Experience
    Difficult Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took a dayinterviewed at U.S. Cellular in February 2008.

    Interview Details

    It was a very short to the point interview that did not really produce a good job match for me and therefore I was not interested in the job.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview

Work at U.S. Cellular? Share Your Experiences

U.S. Cellular

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.