U.S. Cellular Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Retail Wireless Consultant (20)
- Sales Manager (8)
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- Customer Service Representative (6)
- RWC (5)
- Sales Representative (5)
- Cashier/Greeter (4)
- Recruiter (3)
- Store Manager (3)
- Intern (2)
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- Marketing Manager (1)
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- Senior Manager (1)
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- Accountant (1)
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- AREA SALES MANAGER (1)
- Instructional Designer (1)
- Field Marketing Manager (1)
- Senior Systems Engineer (1)
- Retail Store Manager (1)
- Repair Tech (1)
- Human Resources (1)
Very Difficult Interview
Retail Wireless Consultant Interview (Negative Experience; Very Difficult Interview)
I applied through a recruiter and the process took 9 months - interviewed at U.S. Cellular in April 2010.
Interview Details – They contacted me from CareerBuilder, then took 9 months to hire me. I had to create a profile, list everything I've done for seven years. Then, in the middle of the process, they told me that they changed their talent database, and I had to do ANOTHER profile, ANOTHER 70+ question "personality" test, and everything else. I interviewed for four positions, and was told I was being considered for a couple more. But after every single time, I had to contact the recruiter, and I usually got no response for a week after my followup. The responses I did get would be one line emails like, "Did the store manager not reach out to you?", or, "They decided to go with another candidate." In the case of the first one, it took an entire week for the recruiter to tell me that the hiring manager was on vacation. Then it took another week to be told that they had gone with someone else, and there was no further explanation given. After I left\ my last interview, I fully believed that I would be working at one particular store. I was told that this part was just more of a "meet and greet". They kept me waiting for two days, and then the recruiter called me after 6:30PM to tell me that they had hired someone else... but, would I consider yet another job? I took it out of pure desperation.
Negotiation Details – There is a little room, but in general, I feel that they take so long in the hiring process so that you feel lucky to have gotten the job. In my case, I just took what they offered because I needed something.
Very Difficult Interview
Retail Area Sales Manager Interview (Neutral Experience; Very Difficult Interview)
I applied online and the process took 6+ weeks - interviewed at U.S. Cellular in August 2013.
Interview Details – Multi-Step interview process. 8 hour assessment (in person), recruiter interview, HR interview, second and third level interviews, and a panel interview.
The assessment was intense. It's to discover your leadership style under pressure and includes a "workload" of emails that you (physically) can't complete in time. Additionally, there were one-on-one roleplays that went over coaching, peer-to-peer questions, and an upset customer. There's no faking your way through this assessment.
Interview Question – All questions are "Situation Based" or "Behavioral Based" interview questions. The most difficult was when the interviewer asked - so why should I hire YOU for this position? For example (in no particular order):
1) "Tell me about a time when you had to develop a leader"
2) "Tell me about a time that you had to deal with a difficult customer interaction".
3) "Tell me about a time that you had to work through a progressive discipline process".
4) "Tell me about a time that you had to deal with a major change".
5) "Tell me about a decision that you disagreed with, but had to follow anyways". Answer Question
Negotiation Details – The recruited presented the initial offer. I counted for a significant difference, and received a "okay, we'll do it" response the next day. Don't be afraid to counter-offer - it's expected.
Service Manager Interview (Neutral Experience; Difficult Interview)
I applied through other source and the process took 4+ weeks - interviewed at U.S. Cellular in November 2013.
Interview Details – Interview process was performance based. My first interview was over the phone and then moved to 1:1 Questions were all " tell me a time when". U.S. Cellular expects super detailed answers. Places, people names, step by step walk through of what you did and what were the results.
Interview Question – Tell me a time when you work as a team to accomplish a common goal. What was the goal and what were the results. Answer Question
RF Engineer Interview (Positive Experience; Difficult Interview)
I applied through a recruiter - interviewed at U.S. Cellular in June 2014.
Interview Details – I submit my resume online the call me first for a interview schedule, after a week the take my interview. Interview was very much with all technical question. They want to know full details about my past job experience and my depth of knowledge. My interview was for 30 min duration. After 2 weeks they confirm me for this position.
Interview Question – no unexpected quistion Answer Question
RWC Interview (Negative Experience; Difficult Interview)
I applied online and the process took 5 months - interviewed at U.S. Cellular in February 2011.
Interview Details – It takes a while so don't apply here if you don't have a job or don't have time to wait. Calling the store you applied to is also a waste of time. They don't even know where you are in the process unless they decide to hire you, so once you apply your application sits in purgatory for a while waiting to be discovered.
Interview Question – There were allot of personal questions about my family i didn't appreciate View Answer
Negotiation Details – There was no negotiation. It was this is the most we'll offer you, take it or leave it period.
Regional Sales Manager Interview (Neutral Experience; Difficult Interview)
I applied online and the process took 2+ weeks - interviewed at U.S. Cellular in October 2008.
Interview Details – Ad on an online service, traveled to interview after phone and email interaction. Lengthy interviews. Never heard back after second interview.
Interview Question – How do you feel about living in XXXXX town? (I did not live there) Answer Question
Sales Manager Interview (Neutral Experience; Difficult Interview)
I applied through an employee referral and the process took 3 months - interviewed at U.S. Cellular.
Interview Details – Interview process takes a long time, it took almost three months for me to receive a job after my first phone interview. The general process is a phone interview first, then an in-person interview with the chance of another in-person interview. The interviews will be like no other interview you will have done in the past. The questions are related to previous specific experiences you have had. If you are not specific you will not do well in this interview.
Interview Question – Being specific Answer Question
Negotiation Details – negotiated the base salary
Retail Sales Consultant Interview (Positive Experience; Difficult Interview)
I applied in-person and the process took 3 months - interviewed at U.S. Cellular.
Interview Details – Multiple interviews, show excitement for your job position, they want to see if you're a team player, tell them you trust senior leaders, you're ethical.
Interview Question – You have to sell them something that is not a cell phone. Answer Question
Negotiation Details – I tried to negotiate but they did not budge on their offer.
Retail Store Manager Interview (Positive Experience; Difficult Interview)
I applied through an employee referral and interviewed at U.S. Cellular.
Interview Details – Long hiring process with many different steps. It can feel like you are getting the run around, but stick it out it is worth it. The interview process is a Performance Based Interview, meaning it is specific to what you HAVE done, not what you WOULD do (no hypotheticals here!)
Interview Question – Nothing that wasn't expected. Answer Question
Negotiation Details – The original offer was very good, appropriate for my experience but this is not always the case. More recently it seems offers start lower so I would recommend seeing what you can get.
Recruiter Interview (Positive Experience; Difficult Interview)
I applied through a staffing agency and the process took 2 weeks - interviewed at U.S. Cellular.
Interview Details – Very detailed, behavioral based interview process.
Interviews for Top Jobs at U.S. Cellular