U.S. Cellular
3.4 of 5 512 reviews
www.uscellular.com Chicago, IL 5000+ Employees

U.S. Cellular Interview Questions & Reviews

Updated Jul 9, 2014
All Interviews Received Offers

Getting the Interview 

69%
9%
8%

Interview Experience 

63%
23%
13%

Interview Difficulty 

Average Difficulty
127 candidate interviews
in

Accepted Offer

Negative Experience

Very Difficult Interview

Retail Wireless Consultant Interview

Retail Wireless Consultant
Chicago, IL

I applied through a recruiter and the process took 9 months - interviewed at U.S. Cellular in April 2010.

Interview Details – They contacted me from CareerBuilder, then took 9 months to hire me. I had to create a profile, list everything I've done for seven years. Then, in the middle of the process, they told me that they changed their talent database, and I had to do ANOTHER profile, ANOTHER 70+ question "personality" test, and everything else. I interviewed for four positions, and was told I was being considered for a couple more. But after every single time, I had to contact the recruiter, and I usually got no response for a week after my followup. The responses I did get would be one line emails like, "Did the store manager not reach out to you?", or, "They decided to go with another candidate." In the case of the first one, it took an entire week for the recruiter to tell me that the hiring manager was on vacation. Then it took another week to be told that they had gone with someone else, and there was no further explanation given. After I left\ my last interview, I fully believed that I would be working at one particular store. I was told that this part was just more of a "meet and greet". They kept me waiting for two days, and then the recruiter called me after 6:30PM to tell me that they had hired someone else... but, would I consider yet another job? I took it out of pure desperation.

Interview Questions

Negotiation Details – There is a little room, but in general, I feel that they take so long in the hiring process so that you feel lucky to have gotten the job. In my case, I just took what they offered because I needed something.

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Accepted Offer

Neutral Experience

Very Difficult Interview

Retail Area Sales Manager Interview

Retail Area Sales Manager
Cedar Rapids, IA

I applied online and the process took 6+ weeks - interviewed at U.S. Cellular in August 2013.

Interview Details – Multi-Step interview process. 8 hour assessment (in person), recruiter interview, HR interview, second and third level interviews, and a panel interview.

The assessment was intense. It's to discover your leadership style under pressure and includes a "workload" of emails that you (physically) can't complete in time. Additionally, there were one-on-one roleplays that went over coaching, peer-to-peer questions, and an upset customer. There's no faking your way through this assessment.

Interview Question – All questions are "Situation Based" or "Behavioral Based" interview questions. The most difficult was when the interviewer asked - so why should I hire YOU for this position? For example (in no particular order):

1) "Tell me about a time when you had to develop a leader"

2) "Tell me about a time that you had to deal with a difficult customer interaction".

3) "Tell me about a time that you had to work through a progressive discipline process".

4) "Tell me about a time that you had to deal with a major change".

5) "Tell me about a decision that you disagreed with, but had to follow anyways".
  Answer Question

Negotiation Details – The recruited presented the initial offer. I counted for a significant difference, and received a "okay, we'll do it" response the next day. Don't be afraid to counter-offer - it's expected.

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No Offer

Neutral Experience

Difficult Interview

Service Manager Interview

Service Manager
Peoria, IL

I applied through other source and the process took 4+ weeks - interviewed at U.S. Cellular in November 2013.

Interview Details – Interview process was performance based. My first interview was over the phone and then moved to 1:1 Questions were all " tell me a time when". U.S. Cellular expects super detailed answers. Places, people names, step by step walk through of what you did and what were the results.

Interview Question – Tell me a time when you work as a team to accomplish a common goal. What was the goal and what were the results.   Answer Question

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Accepted Offer

Negative Experience

Difficult Interview

RWC Interview

RWC
Kinston, NC

I applied online and the process took 5 months - interviewed at U.S. Cellular in February 2011.

Interview Details – It takes a while so don't apply here if you don't have a job or don't have time to wait. Calling the store you applied to is also a waste of time. They don't even know where you are in the process unless they decide to hire you, so once you apply your application sits in purgatory for a while waiting to be discovered.

Interview Question – There were allot of personal questions about my family i didn't appreciate   View Answer

Negotiation Details – There was no negotiation. It was this is the most we'll offer you, take it or leave it period.

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1 person found this helpful

No Offer

Neutral Experience

Difficult Interview

Regional Sales Manager Interview

Regional Sales Manager
Seattle, WA

I applied online and the process took 2+ weeks - interviewed at U.S. Cellular in October 2008.

Interview Details – Ad on an online service, traveled to interview after phone and email interaction. Lengthy interviews. Never heard back after second interview.

Interview Question – How do you feel about living in XXXXX town? (I did not live there)   Answer Question

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Accepted Offer

Neutral Experience

Difficult Interview

Sales Manager Interview

Sales Manager

I applied through an employee referral and the process took 3 months - interviewed at U.S. Cellular.

Interview Details – Interview process takes a long time, it took almost three months for me to receive a job after my first phone interview. The general process is a phone interview first, then an in-person interview with the chance of another in-person interview. The interviews will be like no other interview you will have done in the past. The questions are related to previous specific experiences you have had. If you are not specific you will not do well in this interview.

Interview Question – Being specific   Answer Question

Negotiation Details – negotiated the base salary

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Accepted Offer

Positive Experience

Difficult Interview

Retail Sales Consultant Interview

Retail Sales Consultant

I applied in-person and the process took 3 months - interviewed at U.S. Cellular.

Interview Details – Multiple interviews, show excitement for your job position, they want to see if you're a team player, tell them you trust senior leaders, you're ethical.

Interview Question – You have to sell them something that is not a cell phone.   Answer Question

Negotiation Details – I tried to negotiate but they did not budge on their offer.

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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Retail Store Manager Interview

Retail Store Manager
Chicago, IL

I applied through an employee referral and interviewed at U.S. Cellular.

Interview Details – Long hiring process with many different steps. It can feel like you are getting the run around, but stick it out it is worth it. The interview process is a Performance Based Interview, meaning it is specific to what you HAVE done, not what you WOULD do (no hypotheticals here!)

Interview Question – Nothing that wasn't expected.   Answer Question

Negotiation Details – The original offer was very good, appropriate for my experience but this is not always the case. More recently it seems offers start lower so I would recommend seeing what you can get.

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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Recruiter Interview

Recruiter
Chicago, IL

I applied through a staffing agency and the process took 2 weeks - interviewed at U.S. Cellular.

Interview Details – Very detailed, behavioral based interview process.

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Accepted Offer

Positive Experience

Difficult Interview

Recruiter Interview

Recruiter
Tulsa, OK

I applied through a recruiter and the process took 2 months - interviewed at U.S. Cellular in July 2012.

Interview Details – There was a interview with the hiring manager that consisted of behavioral and performance based questions. Then I met with and interviewed the peer team. Beyond that I met with the hiring manager's leader for an informal meet and greet before being offered the position. All in all the process was throrough without being too exhausting. The peer and hiring leader leader meeting were billed as meet and greet, but we all know they are also interviews in their own right.

Interview Question – Don't remember the exact questions. Specific examples are a key and in most cases the interviewers would dig for more information when the answers were not sufficient.   Answer Question

Negotiation Details – The offer was within my acceptable range and I accepted without negotiation.

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