U.S. Cellular Interview Questions

Updated Oct 12, 2014
Updated Oct 12, 2014
134 Interview Reviews

Interview Experience

Interview Experience

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Candidate Interview Reviews

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  1. 1 person found this helpful  

    Retail Wireless Consultant Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online. The process took 4+ weeksinterviewed at U.S. Cellular.

    Interview Details

    In preparation for the interview, individuals should research the company. Specifically, the individual should research the company's CEO, work environment, mission, values, and behaviors. The individual should be prepared to discuss ethics and the role it plays in the professional work environment. The individual should also be prepared to discuss how they handle difficult customer encounters, providing specific examples (i.e. There was a time when...). The individual should be equipped to answer the questions in SAR format (Situation, Action, Result).

    Interview Questions
    • The most difficult or unexpected questions that candidates encounter is one surrounding ethics. Example: What is your definition of ethics? Although this may be considered a simple question, it is one that often times requires thought to ensure that you do not stumble during the interview.   Answer Question
    Negotiation Details
    The negotiation phase was minimal. The offer that was extended to me initially was $10.50 per hour plus commission. However, it worked in my favor because my commission checks averaged between $5,000 & $7,000 monthly.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Consumer Insights Manager Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online. The process took 5 weeksinterviewed at U.S. Cellular in November 2012.

    Interview Details

    I applied online and about 2-3 weeks later I received a request from HR to do a phone interview. The phone interview lasted 30 minutes and I was told they would set up a 2nd phone interview with me (and the hiring manager). A couple weeks later that phone interview was set up, however it was not with the actual hiring manager; it was with someone filling in for her. Unfortunately, HR told me this would be a technical interview so I came prepared to answer more technical questions ... when in reality, the interview itself was almost a direct repeat of the initial HR interview with very general questions only.

    Unfortunately I was not outspoken enough to re-direct the interview back to the area I was told it would be and I was so stunned/floored about what I was being asked that the interview actually ended after 15-20 minutes had gone by. I was told a couple weeks later that they would not take me further and were going to keep interviewing other candidates.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  3.  

    RWC Interview

    Anonymous Interview Candidate in Oak Lawn, IL
    Anonymous Interview Candidate in Oak Lawn, IL
    Application Details

    I applied in-person. The process took 3 weeksinterviewed at U.S. Cellular in October 2012.

    Interview Details

    hiring process was really quick. I was notified within the next week and ooverall it took three weeks from initial interview to an offer

    Interview Questions
    • there were no difficult questions. The questions basically stayed arround your experiences with customers in the past   Answer Question
    Negotiation Details
    very smooth. gave me what I asked for and were willing to work with my school schedule.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Marketing Interview

    Anonymous Interview Candidate in Rosemont, IL
    Anonymous Interview Candidate in Rosemont, IL
    Application Details

    I applied through a recruiter. The process took 3+ monthsinterviewed at U.S. Cellular in October 2012.

    Interview Details

    Was contacted by recruiter based on an online profile I had posted, and someone else in the same organization who helped connect me to the hiring manager. The process with the recruiter was very professional if somewhat slow. After about 4 weeks I had a phone interview with the hiring manager. The conversation went well, but no real feedback from the hiring manager at the time. About 3 weeks later I was asked to come in for a presentation. I was given some data and asked to present for an hour on the topic. This is where my poor experience started.

    I had spent a large amount of time preparing and researching my topic, so I was ready when I went in to the building. Due to some logistics issue I was waiting in the lobby for 20 minutes past my start time (no one thought to check the lobby for me - despite a call to the person meant to meet me). My audience was not really engaged at the start of the presentation, and I had very little interaction during the meeting (despite having extensive presentation experience - I know how to engage an audience). One of the panel spent about 30% of the time in the room checking his phone for messages, and one of the panel neglected to even show up. After I was given my allotted time, I was invited back to the hiring manager's office to discuss the role further. I had very positive vibes by now and was sure I had made it to the finalist group.

    I did the usual with thank you emails to all panel interviewers, and follow up phone calls. I didn't pester anyone excessively either.

    After 4 emails with no reply back from the hiring manager I finally got a canned reply from the recruiter telling me they moved forward with an internal candidate. You can imagine my frustration after such a long process, such a large amount of time dedicated to putting my best foot forward and not even have the common decency to reply to me. One of the core tenets they preach in the company doctrine talks about respecting their associates. Might I suggest they look into extending that to their prospective candidates too?

    I attempted to get feedback subsequently, but of course never heard a word. Thankfully I copywrited my work so it couldn't be used internally.

    I understand that things come up at work that dictate changes to the plan, but at least have the courtesy to reply to your presenter who took the time to prepare and research.

    I also understand that if I wasn't the right fit then that's fine, just have the guts to say "thanks for taking the time to present to us, unfortunately we moved ahead with xxx because of yyy" Silence just shows unprofessionalism and a lack of respect for the candidate.

    No Offer
    Negative Experience
    Average Interview
  6. 1 person found this helpful  

    Senior Systems Engineer Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at U.S. Cellular in September 2012.

    Interview Details

    The interview process includes two parts. One is Technical section, and this section includes most of the technical questions that would gauge person on the abilities to perform the job. The other part is non-technical part and the interview includes 3 different managers. The interview has a specific format (STAR). Each manager interviews for an hour asking different behaviour related questions.

    Interview Questions
    • Tell us about a situation that you disagreed with your manager, and how did you handle the situation.   Answer Question
    Negotiation Details
    They are flexible, but have a fix number in mind.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Recruiter Interview

    Anonymous Interview Candidate in Tulsa, OK
    Anonymous Interview Candidate in Tulsa, OK
    Application Details

    I applied through a recruiter. The process took 2+ monthsinterviewed at U.S. Cellular in July 2012.

    Interview Details

    There was a interview with the hiring manager that consisted of behavioral and performance based questions. Then I met with and interviewed the peer team. Beyond that I met with the hiring manager's leader for an informal meet and greet before being offered the position. All in all the process was throrough without being too exhausting. The peer and hiring leader leader meeting were billed as meet and greet, but we all know they are also interviews in their own right.

    Interview Questions
    • Don't remember the exact questions. Specific examples are a key and in most cases the interviewers would dig for more information when the answers were not sufficient.   Answer Question
    Negotiation Details
    The offer was within my acceptable range and I accepted without negotiation.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate in Iowa City, IA
    Anonymous Interview Candidate in Iowa City, IA
    Application Details

    I applied online. The process took a weekinterviewed at U.S. Cellular in July 2012.

    Interview Details

    Was called to set up a time to do a phone interview/profiling. The phone interview in itself is pretty basic, with questions pertaining to "remember a time.." and you have to give an example as to how you solved or would attempt to solve the situation they give you.

    Interview Questions
    • How have you dealt with unsatisfied customers in the past?   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  9. 4 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cedar Rapids, IA
    Anonymous Interview Candidate in Cedar Rapids, IA
    Application Details

    I applied online. The process took a weekinterviewed at U.S. Cellular in June 2012.

    Interview Details

    Everyone I spoke with was very friendly and helpful. First there is a phone interview, which is helpful in getting to know whether or not it's the right fit for you. Then you go in and take a call center simulation test, which is not bad at all. If you pass, you get to interview one on one. This one on one is quite easy and friendly. I would rather jump through tons of hoops to work somewhere that only hires good workers than get hired right away and work with poor management/employees.

    Interview Questions
    • What would you do if you heard someone telling a customer the wrong information.   View Answer
    Negotiation Details
    It was very easy and they were very accomidating.
    Accepted Offer
    Positive Experience
    Average Interview
  10. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Knoxville, TN
    Anonymous Interview Candidate in Knoxville, TN
    Application Details

    I applied online. The process took 4+ weeksinterviewed at U.S. Cellular in June 2012.

    Interview Details

    Lengthy phone interview which was very casual, mostly inquiring about past call center or customer service experience, asked a lot of "tell me about a time..." questions, second interview on-site with call center simulation test, after scoring well on the test asked to a 15 minute interview in which I was coached by another HR rep to be as detailed as possible. Interview very cut and dry more "tell me about a time..." questions. Sent for drug tests and signed forms for background check, received job offer letter

    Interview Questions
    • "If a customer calls in and says they want to switch the service or are dissatisfied with the service how would you get them to stay?"   View Answer
    Negotiation Details
    No negotiation available, the starting pay was apparently the highest I would receive for my experience. Specific schedules are not accommodated until after the training process.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Sales Interview

    Anonymous Interview Candidate in La Crosse, WI
    Anonymous Interview Candidate in La Crosse, WI
    Application Details

    I applied online. The process took 2 daysinterviewed at U.S. Cellular in June 2012.

    Interview Details

    I applied for work at about 3am on Friday and was woken up at 10am to come in for an interview that day at 3 pm. Then when I drove to another interview they called and offered me a job right there. I doubt this is the usual but it's been by far my best experience interviewing.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

See What U.S. Cellular Employees Are Saying

1 person found this helpful

 Current Service Technician in Greenville, NC

Pros: “none, unless you want to feel like crap constantly. The only nice thing was free cell service, well that is as long as you remain on their network, so if you were to travel forget using…” Full Review

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