U.S. Cellular

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U.S. Cellular Interview Questions & Reviews

Updated Aug 8, 2014
All Interviews Received Offers

Getting an Interview  

58%
19%
9%

Interview Experience  

64%
23%
12%

Interview Difficulty  

Average Difficulty
129 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Retail Wireless Consultant Interview

Retail Wireless Consultant

I applied through an employee referral and the process took 1 week - interviewed at U.S. Cellular.

Interview Details – The hiring process was fine. The application is extensive. It will take a couple hours to complete every stage of the application. One stage is a psych test, one is a value statement, and one part is a game where you recommend items to a customer. My initial impressions of the company were positive. However, there was a mix up when I was hired about which store I was going to be working at, due to a store closure when I was brought on.

Interview Question – All questions are situational. "Tell me about a time when...." I didn't find any of these particularly difficult.   Answer Question

Negotiation Details – If you have customer service experience, ask for as much as you can. I found out later that despite having much more experience in the cust service field, I was hired at a much lower rate than others.


Accepted Offer

Positive Experience

Average Interview

Customer Service Coach Interview

Customer Service Coach

I applied online and the process took 4+ weeks - interviewed at U.S. Cellular in June 2009.

Interview Details – US Cellular uses performance based interviewing techniques.

Interview Question – Tell me about a time you had to make an important decision quickly and were unable to reach your superior.   Answer Question


1 person found this helpful

Accepted Offer

Negative Experience

Average Interview

Retail Sales Consultant Interview

Retail Sales Consultant

I applied online and the process took 4+ weeks - interviewed at U.S. Cellular.

Interview Details – phone screen, online test, face to face

Interview Question – asked me about a time I processed a transaction   Answer Question

Negotiation Details – there was none


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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Senior Systems Engineer Interview

Senior Systems Engineer
Chicago, IL

I applied through an employee referral and the process took 2 weeks - interviewed at U.S. Cellular in September 2012.

Interview Details – The interview process includes two parts. One is Technical section, and this section includes most of the technical questions that would gauge person on the abilities to perform the job. The other part is non-technical part and the interview includes 3 different managers. The interview has a specific format (STAR). Each manager interviews for an hour asking different behaviour related questions.

Interview Question – Tell us about a situation that you disagreed with your manager, and how did you handle the situation.   Answer Question

Negotiation Details – They are flexible, but have a fix number in mind.


1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Recruiter Interview

Recruiter
Chicago, IL

I applied through a staffing agency and the process took 2 weeks - interviewed at U.S. Cellular.

Interview Details – Very detailed, behavioral based interview process.


Accepted Offer

Positive Experience

Average Interview

Retail Sales Consultant Interview

Retail Sales Consultant
Chicago, IL

I applied online and the process took 3 weeks - interviewed at U.S. Cellular in March 2011.

Interview Details – interview was pretty straightforward like your strengths and weaknesses

Interview Question – sell me something   Answer Question

Negotiation Details – got a call the next day


Accepted Offer

Positive Experience

Difficult Interview

Recruiter Interview

Recruiter
Tulsa, OK

I applied through a recruiter and the process took 2 months - interviewed at U.S. Cellular in July 2012.

Interview Details – There was a interview with the hiring manager that consisted of behavioral and performance based questions. Then I met with and interviewed the peer team. Beyond that I met with the hiring manager's leader for an informal meet and greet before being offered the position. All in all the process was throrough without being too exhausting. The peer and hiring leader leader meeting were billed as meet and greet, but we all know they are also interviews in their own right.

Interview Question – Don't remember the exact questions. Specific examples are a key and in most cases the interviewers would dig for more information when the answers were not sufficient.   Answer Question

Negotiation Details – The offer was within my acceptable range and I accepted without negotiation.


Accepted Offer

Positive Experience

Average Interview

Retail Wireless Consultant Interview

Retail Wireless Consultant

I applied through an employee referral and the process took 2 weeks - interviewed at U.S. Cellular in January 2010.

Interview Details – You apply on-line, have an over the phone interview, do a face to face, background check, 2 month training

Interview Question – They ask you to tell a specific story that relates to how it is related to the job.   Answer Question

Negotiation Details – Always negotiate for more...it is the only time the ball is in your court...they want you..it never hurts to ask.


Accepted Offer

Neutral Experience

Marketing Manager Interview

Marketing Manager

I applied online and interviewed at U.S. Cellular.

Interview Details – The interview process was quick and simple, but they did not provide a realistic job preview. They told me what I wanted to hear...or what they wanted the job/company to be but wasn't. I didn't get to interview with the team members, which was a huge miss.

Interview Question – There were no difficult questions. People at U.S. Cellular assume that anyone from the outside knows more than they do, and it's usually true because they don't challenge their employees to be experts in their field.   Answer Question

Negotiation Details – They would not negotiate on vacation time, but they increased the salary offer when asked.


1 person found this helpful

No Offer

Negative Experience

Average Interview

Marketing Interview

Marketing
Rosemont, IL

I applied through a recruiter and the process took 3 months - interviewed at U.S. Cellular in October 2012.

Interview Details – Was contacted by recruiter based on an online profile I had posted, and someone else in the same organization who helped connect me to the hiring manager. The process with the recruiter was very professional if somewhat slow. After about 4 weeks I had a phone interview with the hiring manager. The conversation went well, but no real feedback from the hiring manager at the time. About 3 weeks later I was asked to come in for a presentation. I was given some data and asked to present for an hour on the topic. This is where my poor experience started.

I had spent a large amount of time preparing and researching my topic, so I was ready when I went in to the building. Due to some logistics issue I was waiting in the lobby for 20 minutes past my start time (no one thought to check the lobby for me - despite a call to the person meant to meet me). My audience was not really engaged at the start of the presentation, and I had very little interaction during the meeting (despite having extensive presentation experience - I know how to engage an audience). One of the panel spent about 30% of the time in the room checking his phone for messages, and one of the panel neglected to even show up. After I was given my allotted time, I was invited back to the hiring manager's office to discuss the role further. I had very positive vibes by now and was sure I had made it to the finalist group.

I did the usual with thank you emails to all panel interviewers, and follow up phone calls. I didn't pester anyone excessively either.

After 4 emails with no reply back from the hiring manager I finally got a canned reply from the recruiter telling me they moved forward with an internal candidate. You can imagine my frustration after such a long process, such a large amount of time dedicated to putting my best foot forward and not even have the common decency to reply to me. One of the core tenets they preach in the company doctrine talks about respecting their associates. Might I suggest they look into extending that to their prospective candidates too?

I attempted to get feedback subsequently, but of course never heard a word. Thankfully I copywrited my work so it couldn't be used internally.

I understand that things come up at work that dictate changes to the plan, but at least have the courtesy to reply to your presenter who took the time to prepare and research.

I also understand that if I wasn't the right fit then that's fine, just have the guts to say "thanks for taking the time to present to us, unfortunately we moved ahead with xxx because of yyy" Silence just shows unprofessionalism and a lack of respect for the candidate.

See What U.S. Cellular Employees Are Saying

1 person found this helpful

 Former Anonymous Employee

Pros: “customer service was great and the ability to help customers. empowerment was a great value and was encouraged.” Full Review

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