U.S. Cellular Interview Questions in Knoxville, TN

Updated Aug 21, 2015
5 Interview Reviews

Interview Experience

Interview Experience

80%
20%
0%

Getting an Interview

Getting an Interview

60%
40%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy

5 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at U.S. Cellular (Knoxville, TN).

    Interview

    I had to do 2 computer tests. One had fake customers and situations and you had to choose what you would do based on the situation. The other was a personality test asking the questions with answers on the 5 point scale (strongly agree, disagree, ect). Then after passing those, I did an interview in person.

    Interview Questions

    • Name a situation where a customer was upset at a previous job, how did you deal with it?   2 Answers
  2.  

    Retail Sales Manager Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 6+ weeks. I interviewed at U.S. Cellular (Knoxville, TN) in September 2013.

    Interview

    Phone then face to face. Panel interview with 3 people. Job was obtained. Interview questions require a lot of detail that go through a situation and how you reviewed the situation and the results of your actions.

    Interview Questions

    • Tell me about a time____? Around customer service/multitasking etc   Answer Question
  3. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at U.S. Cellular (Knoxville, TN) in June 2012.

    Interview

    Lengthy phone interview which was very casual, mostly inquiring about past call center or customer service experience, asked a lot of "tell me about a time..." questions, second interview on-site with call center simulation test, after scoring well on the test asked to a 15 minute interview in which I was coached by another HR rep to be as detailed as possible. Interview very cut and dry more "tell me about a time..." questions. Sent for drug tests and signed forms for background check, received job offer letter

    Interview Questions

    • "If a customer calls in and says they want to switch the service or are dissatisfied with the service how would you get them to stay?"   1 Answer

    Negotiation

    No negotiation available, the starting pay was apparently the highest I would receive for my experience. Specific schedules are not accommodated until after the training process.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at U.S. Cellular (Knoxville, TN) in January 2011.

    Interview

    I had 2 phone interviews. I came in and took a test. mock calls, basic math, problem solving, etc etc. then i had an interview in person. they had over 2000 people apply for a training class of 18 people. pretty nuts. standard interview questions. greatest strength, biggest weakness, tell me about a time you gave excellent customer service.

    Interview Questions

    • Tell me about a time you delivered exceptional customer service.   Answer Question
  6.  

    Retail Wireless Consultant Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 5+ weeks. I interviewed at U.S. Cellular (Knoxville, TN) in June 2010.

    Interview

    There is a phone interview with a recruiter, and then a background check. There is also an online test where you're basically watching a cartoon and have to pick the best answers based on what is given. It MUST be done on a PC, and I didn't know anyone who didn't own a Mac, so I had to go to the library, which was strange. They need to verify your education as well (wanted my high school diploma, but I had no idea where it was, and my mother had just moved, so after a week of them insisting I gave them my high school diploma, I finally asked if they would take my college diploma, since I would obviously have to have graduated from high school to have a college diploma. She had to check with her manager and called me back the next day to say it would work, which seems silly to me). Then, there is a pretty informal interview at the store with the store and sales manager. Once you're through that, there is a drug test and then you're informed if you are hired or not.

    Interview Questions

    • Why do I want to work there?   1 Answer

    Negotiation

    No negotiation.

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.