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www.upmc.com Pittsburgh, PA 5000+ Employees

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Customer Service Interview

Anonymous Interview Candidate
Pittsburgh, PA

I applied online and the process took a day - interviewed at UPMC in December 2011.

Interview Details – I applied online in later November of 2011. I heard back a week or two later. I interviewed in December. Unfortunately the interviewers lost my background check for and didn't contact me and let me know. I had to contact them 3 weeks later and found that I didn't get the job. They didn't even send an e-mail informing me that I had not gotten the job.

Interview Question – How would you handle a customer who is angry or unruly on the phone?   Answer Question

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