I applied through a recruiter and the process took 5 days - interviewed at US Airways in August 2013.
Interview Details – Submit resume, contact from Human Resources. Submit application online. Follow up is a comprehensive, in-depth technical phone screening. Human Resources will notify and schedule for on-site interview with hiring team, which is less technical, more to test how you will fit in with team.
Interview Question – Really was no unexpected questions, if you know your field well, the technical screen runs the full scope of the field. Answer Question
Negotiation Details – Straightforward.
I applied online and interviewed at US Airways.
Interview Details –
The process was pretty much just as everyone on here described.
1. Applied online via a relatively simple application.
2. Received phone call requesting a phone interview from the recruitment center.
3. Received invitation to fly down to training center in Phoenix.
Upon arriving at the training center, here's what happened.
1. Took the reach & jump-seat tests to prove that I had the necessary height and body type for the job.
2. Went upstairs to one of the training rooms and mingled with about 40 other people.
3. Watched presentation about what it's like to be a US Airways Flight Attendant. (This is where I started to get a little concerned about the process when they mentioned that you're on reserve for your first 10-15 years and the base salary is ~$19,000.)
4. Got to ask questions of flight attendants who were there.
5. Stood in front of the room and said name, hometown, and what makes a great flight attendant. (PLEASE practice this before you get there, it will make you perform much better than many others.)
6. Mingled while they left and talked about us.
7. Completed group mock-crash activity.
8. Had lunch and mingled while they talked about us.
9. They said they were going to call us out in pairs to "continue the process." They called the names of everyone except me and one other girl.
10. We got to continue on in the process and completed one-on-one interviews.
11. Mingled while they talked about us.
12. They brought in 4 other candidates from the other training room.
13. They called my name and the names of 2 others and we were the last ones cut. The three remaining were offered jobs.
In the head, I think I was happy that I wasn't offered a job with US Airways because of their huge emphasis on seniority and the fact that I'd be on reserve for 10+ years. There are other airlines that give you a line much earlier in your career and that's more appealing to me.
Interview Question – What will be the most challenging part of being a flight attendant, in your opinion? Answer Question
I applied online and the process took 6+ weeks - interviewed at US Airways in August 2013.
Interview Details – The process was slow and was not particularly organized. There were was only one interview with the hiring director. This wasn't consistent from what I saw in the years I worked for them...every time it appeared to be different depending on who the hiring manager or executive was. We never did have standardized questions across IT, but I did institute standards for hiring developers. They further standardized after I left.
Interview Question – My interview didn't include any difficult questions...standard boilerplate questions like "what's a situation in which you demonstrated initiative to solve a difficult problem." Answer Question
Negotiation Details – I was able to get $1,000 increase by simply hesitating, but they told me at that point that it put me at the top of the hiring range....would require VP level approval to exceed it. I later found out that it was true, but not difficult get.
I applied online and the process took 8 months - interviewed at US Airways.
Interview Details – I applied through an online job posting, but also emailed the hiring manager directly since I felt my qualifications aligned very well with their stated needs. About a month later I was contacted, was asked for and provided work samples, then was quickly scheduled for an interview with the creative manager. It was fairly typical for a creative interview, looking at and discussing my portfolio and experience. It was casual and comfortable. I was told their internal processes take time, but after waiting a month I finally reached out to him to inquire as to the status of the process. I was then quickly scheduled for interview round #2 with some of the design team (2 or 3 people). Again, typical portfolio review and discussion about the types of work they do, what a typical day looks like, and what types of projects I might be working on. About another month later I was called in to meet with the VP. It was a bit more formal and the conversation was more about the big picture and strategy behind marketing and design than design itself. I didn't receive any follow up contact afterward, so I reached out again a few weeks later. I was told that the position criteria had changed and things were currently "grid-locked" and would take time to get resolved. It was more than two months later that I finally received a generic email thanking me for my interest and time but they were moving forward with another candidate. I understand if I wasn't the right candidate, but I was disappointed that after all of that all I got was a form email from no one in particular in HR. I would have preferred that my contact throughout the whole experience, the creative manager, be more professional and reach out to me directly and be honest with me about the outcome. I made a significant investment in time and effort over those months and it was simply disheartening to find that in the end I was only worth a computer-generated form email rejection. I expected more from a successful, well-respected, major corporation.
Interview Question – Why do you think travelers choose, or don't choose, US Airways over other airlines? Answer Question
I applied online and the process took 2+ weeks - interviewed at US Airways in June 2013.
Interview Details – 3 rounds of interview. Two technical interviews. Very easy interviews mostly focussed on past experience.
Interview Question – No unexpected question. All questions were related to past experience. Answer Question
Negotiation Details – Since I was applying for a contract positon there was no negotiation.
I applied online and interviewed at US Airways.
Interview Details –
Applied online. Was given a phone interview a couple weeks later. Phone interview caught me by surprise, but was able to answer the questions about customer service and my experiences fairly well and was invited to a group interview in PHX.
I had done as much homework as I could for the in-person interview. Dressing professional is a must. They will dismiss you if you aren't dressed professional or don't fit in your clothes. All the applicants arrived the morning of the interview at PHX airport and were shuttled to the US Airways training facility. The shuttle van took about a dozen people at a time, and I'd say there were about 50 people total. Once you reach the training facility, you check in, show your ID, and get a name tag. From that moment, some of the interviewers are there to greet you and you must be on your game. Smile, be friendly, ask questions.
The first portion included sitting in a jumpseat to see if you can physically fit. One by one, everyone did that and then proceeded to do a reach/height test by grabbing a piece of equipment in a mock aircraft overhead bin (without shoes). I can tell you that at least one person was eliminated because they couldn't fit in the jumpseat. Following these two sections, the entire group was now split into two groups. At this point, the real interview starts.
One of the managers gives a brief presentation on the company and position. It's important to listen and ask questions at the end. I took notes at this part. Concluding the presentation is when all the applicants stand in front of the room (with the interviewers all in the back taking notes) one by one and give a one minute self introduction and list three qualities that make an outstanding flight attendant. I felt that this portion of the interview was key. Have only THREE qualities prepared and practice a minute-long speech! Too many people were only naming one or two qualities, or five or six. Many people also fumbled with their words, didn't speak confidently, or didn't elaborate on their choices. This is your first real impression to the panel.
After everyone had their turn, we went on to a small group exercise. At this point, we were divided into groups of four and given a plane crash scenario to which we had to work as a team to come up with our best answers. This exercise is also very critical, not so much for getting the right or wrong answers, but working as a team. There will be at least one recruiter watching each group, so make sure to be vocal and work as a TEAM. After this exercise concluded, we were fed lunch for about 1/2 hour.
Following lunch, an HR rep came in and read off a list of names that would be "taking the next step in the process" which was code for "going home". My heart was pounding at this time, but luckily, my name was not called and I moved on to the second half of the day, which was the 1 on 1 interviews. At this time, from my group, there were eight of us left, and then eight more from the other group joined us. We were all happy and all congratulated each other for the progress thus far.
The 1 on 1 interviews were actually more relaxed than I had expected. The key is answering questions using the STAR method and citing specific examples from past experiences. We were all in the same room at the same time so make sure to focus and have examples from previous jobs to reflect upon. After everyone was done, the head manager came in and asked us to do one last exercise. If you make it this far, you'll know what it is...
All in all, the interview was conducted very well. The recruiters/interviewers were all current flight attendants for US and most had 25+ years with the company! Everyone was nice and they welcomed all of us new hires to the family. I am a male, and have work experience as a gate agent and flight attendant. This is a highly competitive job. Do your research and make sure to follow directions at the interview. The company wants outgoing, friendly, reliable employees.
Interview Question – Have examples from previous work experiences that include a stressful situation, a conflict with a coworker, a time you used effective communication, etc. Answer Question
I applied online and the process took 3 weeks - interviewed at US Airways in April 2013.
Interview Details –
I applied online, next day phone interview and was offered f2f, flew out 6am in the morning to PHX.
Company presentation, Group interview, one on one, group activity......
but i was called out after one on one.
I had no energy and confidence.
Get good rest and be confidence!!!!!
Interview Question – If the companys policy changes but you do not agree what would you do? Answer Question
I applied online and the process took 1 week - interviewed at US Airways in April 2013.
Interview Details – Applied online. Received phone call for phone interview next day. Face to face interview one week later. Face to face interview was great. Personality based questions. Still waiting to hear back one way or the other.
Interview Question – Tell us a time when you didn't handle something the right was and what did you learn from that? Answer Question
I applied online and the process took 2 weeks - interviewed at US Airways in March 2013.
Interview Details –
I replied to a job they had posted on Craigslist and was called a couple of days later from a 00 number. Initially I wasn't going to answer it, but did anyway. I spoke to a woman (who I initially thought was a man so don't say ma'am or sir... luckily I hadn't). The phone call lasted about 20 minutes. I was told the location would be specifically for PHX only, and I mentioned that I live here, so I would be ok with that.
I get there first, and wait about 45 minutes while everyone checks in and gets a name tag. Mine, and a few others were missing so I had to wait while they printed a new one for me. I walked down a long hallway where I met 3 recruiters. Shook all their hands, walked int he door, met 2 more and shook their hands as well. the chatter was really, really loud for less than 40 people.
I chatted with a handful of people. I was unsure if they wanted me to socialize with everyone, or stay business focused.
We went upstairs, listened to what seemed like an endless power point presentation, and was told since they started the merger process, there was no guarantee that we'd be stationed in PHX. I have a house here. I can't just get up and go, so I began to lose interest then and there. I only applied because i was guaranteed to stay local.
Training is 8 weeks unpaid, although the do pay for your hotel accommodations. Even if you live local, they want you to stay in a hotel. I am CONVINCED there was a mole in our group for numerous reasons, so watch what you say, and especially to whom. There was a guy there who was a flight attendant already for another airline, and was a total jerk.
A good friend of mine was a spokesperson and FA for Virgin not too long ago, gave me some tips. I had given her some examples of pre-screening questions, and she answered them so I knew what to say.
After the power point presentation, we were all given 90 seconds to stand in front of the group, say something about ourselves and what makes a good flight attendant. Some Asian woman did astoundingly well, but couldn't pass the height requirement test and was given the boot.
After we all did the 90 second schpiel, we left our things and went for the seatbelt/reach test. All but 2 people passed. back to the room we went, some people asked questions about the merger and it was quite annoying. Read the newspaper or the internet. Although they encouraged those questions, I knew they didn't want to answer them. Not EVERYONE asked about the merger as someone previously stated, because I sure didn't.
Next were the one on one interviews were you were at a table with another recruiter, but there were other tables in the room. It was hard to stay focused because there were 6 people in there at once. I know I did well, but I think he thought I was saying what they wanted to hear. Not realizing that I really did mean the things that I said.
After everyone was interviewed, they started calling names in alphabetical order. Once the first 5 people were called, I knew they were cutting because the same recruiters would rotate back in. I was the last one to leave, but I saw who was left in the room... A handful of TALL, THIN, VERY good looking people. If you don't fit the look they advertise, forget it. Once I knew my interview was coming, I jumped on Atkins/HCG because I wanted that job so bad, I was going to make sure I fit their look. What I look like now, and what I look like then is completely different. Despite them saying they aren't looking for a specific look, you can throw it out the window.
Jobs are offered on the spot after a group test, so that 48 hour notification is nonsense. I wasn't offered the position, but I was sort of glad. US AIr isn't the only HUB airline here, so I will try with others.
UPDATE: Scored 2 more upcoming flight attendant position interviews within the next 3 weeks. Both pay more money, and pay for training. Don't give up :)
Interview Question – Name a time when you didn't get along with a co-worker. What did you do to overcome the stressors between you? Answer Question
Very Difficult Interview
I applied online and the process took 4 weeks - interviewed at US Airways in March 2013.
Interview Details – As like any FA position. Aplication, Invitation, group interview, one on one. And the best people are turned down. You never know what they are looking for. Regardless if you have a FA experience.
Reason for Declining – low pay
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