US Airways Customer Service Interview Questions & Reviews

Interviewed Sep 2010 (took a day)

The interview process consisted of an initial phone call to tell me what time to arrive at the airport and to dress appropriately. Then everyone US Airways was interested in interviewing met at the airport at the exact same time. They called each person 1 at a time, and you were asked questions in front of all of the managers and supervisors. I was called the next morning and was asked to have fingerprints taken, a drug test, and fill out paperwork for a background check. You also have to go to a ramp class for a week where they teach you about the job, and how to specifically do things. The job offer was contingent on me passing all of those. At an express location, you have to be able to lift up to 70lbs. Management is looking for people who are willing to work, can work together very well as a team, you must be aware of the fact that you will be working every weekend, that the hours you're scheduled to work mean nothing if a plane is delayed. You have to wait to leave until the plane arrives. The people are nice, helpful if you ask them for help, and are willing to show you how to do things, but expect you to know what they taught in the ramp class.