US Airways Customer Service Supervisor Interview Questions

3 Interview Reviews

Interview Experience

Interview Experience

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Customer Service Supervisor Interview

Anonymous Interview Candidate  in  Charlotte, NC
Anonymous Interview Candidate in Charlotte, NC
Application Details

I applied in-person. The process took a day - interviewed at US Airways in April 2008.

Interview Details

difficult, they ask a lot regarding customer service situation and how we do react.
3 persons do the interview. about 15 questions. they focus a lot you as customer service agent, you experience with oder companies. But they never give you a feedback.And thats its bad.

Interview Questions
  • tell us how did you deal with a very difficult passenger   Answer Question
  • give a exemple how did you handle a very difficult situation   Answer Question
Declined Offer
Neutral Experience
Difficult Interview

Other Interview Reviews for US Airways

  1.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 3 weeks - interviewed at US Airways in February 2009.

    Interview Details

    Be yourself. They do like you to puff yourself up and really sell yourself. Be prepared to provide a history of the Airline and its merger with America West Airlines.

    Interview Questions
    Reasons for Declining

    The salary was not competitive enough

    Declined Offer
    Neutral Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeks - interviewed at US Airways in December 2012.

    Interview Details

    I applied for this position online and a few weeks later I got a call from an outsourced company to conduct a phone interview and they asked situational questions etc and then that was it. They said they will be in contact if they need any further information which to me means that they were not interested?

    Interview Questions
    • situational questions such as tell me a time when you had to deal with a difficult customer what did you do and how did you overcome it.   Answer Question
    No Offer
    Positive Experience
    Average Interview

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