US Airways Customer Service Supervisor Interview Questions

3 Interview Reviews

Interview Experience

Interview Experience

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Customer Service Supervisor Interview

Anonymous Employee in Phoenix, AZ
Declined Offer
Neutral Experience
Average Interview
Declined Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 3 weeksinterviewed at US Airways (Phoenix, AZ) in February 2009.

Interview

Be yourself. They do like you to puff yourself up and really sell yourself. Be prepared to provide a history of the Airline and its merger with America West Airlines.

Interview Questions

Reasons for Declining

The salary was not competitive enough

Other Interview Reviews for US Airways

  1.  

    Customer Service Supervisor Interview

    Anonymous Employee in Charlotte, NC
    Declined Offer
    Neutral Experience
    Difficult Interview
    Declined Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took a dayinterviewed at US Airways (Charlotte, NC) in April 2008.

    Interview

    difficult, they ask a lot regarding customer service situation and how we do react.
    3 persons do the interview. about 15 questions. they focus a lot you as customer service agent, you experience with oder companies. But they never give you a feedback.And thats its bad.

    Interview Questions

    • tell us how did you deal with a very difficult passenger   Answer Question
    • give a exemple how did you handle a very difficult situation   Answer Question
  2. Helpful (1)  

    Customer Service Supervisor Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at US Airways in December 2012.

    Interview

    I applied for this position online and a few weeks later I got a call from an outsourced company to conduct a phone interview and they asked situational questions etc and then that was it. They said they will be in contact if they need any further information which to me means that they were not interested?

    Interview Questions

    • situational questions such as tell me a time when you had to deal with a difficult customer what did you do and how did you overcome it.   Answer Question

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