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US Airways Flight Attendant Interview Questions & Reviews

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Web: www.usairways.com | HQ: Tempe, AZ

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Updated Apr 11, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 13 ratings

2.7

“Average” Interview

Interview Experience [?] Based on 13 ratings

Positive	77%
Neutral	23%
Negative	0%

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3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Apr 2012 in Phoenix, AZ (took a day)

I filled out a lengthy application online the beginning of April. Two days later I received a phone call and did did a phone interview. After being asked a few questions about my previous work history and scenario questions I was placed on a brief hold. She them came back on the line and told me I was being moved to the next process which is the face to face interview in Phoenix. They paid for the flight to and from interview. Interview started at 11. There were two groups group a and b. each group had about 50-60 people. Us airways staff introduced themselves then went over what a flight attendants duties would be. Then we were asked I alphabetical order to come up and introduce ourselves and what we believe makes a great flight attendant. Then came lunch. After lunch they started calling people out one by one for the 1:1 interviews. After those were the jump seat and reach tests. After that they started calling people out in separate groups. After your names were called you were told to follow one of the crew members. I was in a group of 11 who's name was not called. They then told us we were moving on to the next stage. We then went into another room where there were about 7 other candidates. We then did another activity. After that activity they told us they would contact us individually whether or not we had made it or not. That threw all of us off because we were all under the impression that we would be told that day whether or not we had been selected. So now we are all just waiting for an email or phone call to let us know out fate. It has only been 1 day since my interview in Phoenix. I hope and pray for the best! Overall it was a very fun day and met amazing people.

Interview Questions

Name a time you went above and beyond for a customer, how would customers from previous jobs describe you, what job did you least enjoy

View Answers (1)

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Mar 2012 (took a day)

I applied and with in a few day I did a phone interview. Shortly after that I was sent an email letting me know that I was invited to fly to Arizona for my next interview.

Interview Questions

What was something I did that went over and beyond the call of duty for a customer.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Mar 2012 in Charlotte, NC (took a day)

First – get your reading glasses on, when I write, it tends to get long. Second, although I was not offered a position, this was an amazing opportunity, I gained insight and experience and stepped out of my comfort zone and am truly happy I was able to do this.
Applied online on a Thursday, I was called from a recruiter the following Tuesday. She asked 4 basic questions about previous work environment. Tell me about a time you dealt with stress at work, about a time you excelled in assisting a customer, about a time when you had to work with someone who didn’t follow procedure and how did you handle that. Once I answered her questions, which she gave no indication of how my answers were, she asked to place me on hold and a few moments later she said they would like to invite me to Charlotte for an interview, to expect a phone call with the date and check my email. The call took about 10 minutes.
You can prep all you want, but be prepared to have some curve balls thrown at you. The NC interview was almost like an acting audition. 2 groups, approx 50 people per group. I knew I was going to be asked questions, introduce myself. I am great with groups, uncomfortable publically speaking, but I knew what I was going to say when I stood up. I can’t honestly remember it now, what I had prepped for flew out the window. They didn’t want to know about me, who I was, they wanted my name, location & what makes an excellent Flight Attendant. I am in a room of 50 people, each person stood up, alphabetically & said they same answer. I was at the end, not much more I could pull out of a hat, plus, public speaking rattles me. We then had lunch, jump seat test, reach test & then 1 on 1 interview with reps from the AZ and NC training Dept. The questions were almost identical to the phone questions. The questions to me that weren't even letting US Airways know why I want to work for them. All the questions were all situational, all pertaining to previous jobs. They never asked, why a flight attendant, why this company, what do you know about the industry, tell me about your customer service skills. We then sat and spoke with a reserve FA who told us about the job, how he loves the adventure. He answered a lot of questions about being on reserve. By this time it is 4pm, we have been there since 9am. A supervisor comes in with a list of names highlighted. If your name is called please follow ‘so and so” down the hall. She starts calling names ...10, 15, 20 people, I'm not called yet, she continues, now there are like 15 people left and BAM I'm called. I look around the room and realize most are men who spoke a foreign language and a few who just commanded the room when they spoke.
We go to a room and a woman says "did you have fun today? We all quietly say “yes", .she says now in “cheerleader mode”, I didn't hear you, “DID you have fun today?” YES. Now mind you this is new to most of us there. We aren’t use to waking up at 3 am, flying, carrying a ton of documents that you are asked to bring (and never asked to give to anyone) and it was exhausting by that time. We all have Customer service or sales type jobs, we were tired. Now our Cheerleader has gone from perky…to stone cold face and tone and says “this concludes your part of the interview process. You will be hearing from us with 2 weeks either way. You are free to go” Jump to Friday, I got my “automated” email
Thank you for your interest in the FA - Flight Attendant-E position at our CLT/DCA/PHL location. We are fortunate to have many well-qualified candidates. At this time, we have decided to move forward in the selection process with other candidates whose qualifications and experience fit more closely with the position.
I kept in contact with some I met. One ran into one of the men they kept. He said they participated in an exercise that involved items on the aircraft and their order of importance. He said they broke up into 3 groups. After they labeled the importance they were asked to explain why. He said at this point everyone was talking over each other. He was then sent home.

My personal opinion - if at introduction time they asked us to tell a little about yourself and left the "what do you think makes an excellent FA to the 1 on 1, they may have gotten a better picture of the person in front of them. Because as I stated, I may not be a great public speaker, but I excel in groups and sitting with people talking.
Good Luck to you and Congrats to those who make it.
Small p.s. - In the waiting period of the invite to the actual day. I received multiple emails and phone calls. And 3 flight itineraries. All conflicting times and one even with a different day. So just a heads up if that happens, call and confirm.

Interview Questions

Tell me about a time when you had to follow sudden policy changes?

View Answers (1)

Tell me about a time you were stressed at work and how you handled that?

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Skills Test, a Presentation, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Mar 2012 in Charlotte, NC (took 3+ weeks)

Phone interview the same day I applied, & offered to fly me out to come for a face to face interview in 3 weeks. Interview consist of 1 on 1 interviews, group interview, reach test, and jump seat test. Offered position same day as interview.

Interview Questions

What makes a great flight attendant?

Answer Question

What was a stressful situation you had at work , how did you resolve it, what was the outcome?

Answer Question

Negotiation Details

Dress appropriately, make eye contact, address interviewer by name, and be yourself.

Other Details

I Applied Online and the interview consisted of a Background Check, a Drug Test, a Presentation, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

View Comments (1)

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Mar 2012 in Charlotte, NC (took a day)

I first filled out a very long online application asking about my work and education history. About 20 days later I had a telephone interview. Interviewer asked about my work history and made me give examples of when I went beyond my duties to make a customer happy. After she put me on hold for a minute or two she came back on the line and offered me an interview in person two weeks later.

Interview Questions

Give an example of when you went beyond your duties to exceed a guests expectations.

Answer Question

Give an example of a high stress situation and how you handled it.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Feb 2012 in Phoenix, AZ (took 2 weeks)

Cattle call, only 7 hired. Remaining others told to look for a call or email in two weeks. Recruitment day took 6 hours. Jump seat test, reach test, spoke with HR interviewer, Also, they are advertising the Flight Attendant position on Craigslist, not the most professional career site.

Interview Questions

What does it take to a a Flight Attendant

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Presentation.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2011 in Phoenix, AZ (took a day)

Hiring process was fine. Very easy and quick. A bit too easy actually which kind of made me question why they would hire almost about anyone unless they were living on the street. Group interviews, one on ones, etc....

Negotiation Details

none

Other Details

I Applied Online and the interview consisted of a Drug Test, a Background Check, a Personality Test, a Skills Test, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2011 (took a day)

I applied online and was contacted within 48 hours for a phone interview. The person contacting me was a recruiter within US Airways and was very pleasant. He asked if it was a good time to interview, I said yes and he then proceeded with a series of questions. At each answer, he did not give any indication if the answer was positive or negative, so I was not able to take any cues from him. The theme of the questions revolve around customer service and different examples of how I have shown excellent customer service throughout the years. He also asked me why I was switching from real estate to becoming a flight attendant. At the end of the interview, he explained that I was invited to the next phase, which is an orientation. I was given an exact date and time, but asked to watch my e-mail for more specific directions on the interviewing process.

Interview Questions

What was a time where I showed exceptional customer service and what was the outcome?

Answer Question

Negotiation Details

There was no negotiation.

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Feb 2011 in Los Angeles, CA (took a day)

I had a phone interview with the company to determine my eligibility, then went for a more in depth interview with recruiters.Very friendly people with well thought out questions.

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2011 (took 2 days)

Basically I filled out the application on a Sunday and recieved a call back on a Tuesday. I completed a telephone interview that was rather lengthy with rhetorical questins in different phrases. I think they were trying to complete a consistency interview, to make sure you were telling the truth. They asked a lot about previous work history and situations that occurred in those work enviroments. I was asked to do the Recruitment Day in Charlotte NC the following week....