US Airways
3.1 of 5 296 reviews
www.usairways.com Tempe, AZ 5000+ Employees

US Airways Interview Questions & Reviews

Updated Jul 7, 2014
All Interviews Received Offers

Getting the Interview 

71%
12%
6%

Interview Experience 

57%
23%
19%

Interview Difficulty 

Average Difficulty
237 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Reservations Agent Interview

Reservations Agent
Winston-Salem, NC

I applied online and the process took 1 week - interviewed at US Airways in April 2014.

Interview Details – Online application then a few days later phone interview and set up face to face interview with recruiter. After the face to face interview I was called by the recruiter the same day maybe a hour after my interview with an extended offer.

Interview Question – The questions were not difficult but they are looking for very clear answers and resolutions for customer service situation questions.   Answer Question

Negotiation Details – No negotiation

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Average Interview

Flight Attendant Interview

Flight Attendant

I applied online and the process took 2+ weeks - interviewed at US Airways.

Interview Details – The interview process is pretty quick, but can go in fits and starts. You might hear back very quickly on the first round of contact and then it might take a week. Excitement about the onsite recruitment day is warranted, but be cautious about getting your hopes up. Other than the constant observations that the recruiters are making you will only have about 60 seconds to sell yourself as a candidate directly, and it aptly involves public speaking. You are then observed in a group work setting. There is not a guarantee of a one on one interview, and they will leave you wondering at the end of the session if the people they had back were moving on in the process, and they promise an email in 24 to 48 hours letting you know one way or another...expect it more towards the 48 hour mark and it is more than likely a thank you but no thank you. Wish they would be pickier before this stage and take the time to offer one on one's at the onsite.

Interview Question – Nothing about the question are that tricky. What is challenging is packing in an answer that accurately reflects you as a human being and as a candidate, and having an original but accurate answer after 30 people have answered in front of the class.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Negative Experience

Easy Interview

Flight Attendant Interview

Flight Attendant
Charlotte, NC

I applied online and the process took 2 weeks - interviewed at US Airways in April 2014.

Interview Details – The hiring process that I just recently experienced was by far the most non personal interview I have been to and in my opinion a waste of time. HR sent all this paper work that you were told that you needed to fill out and told me what to expect in the f2f interview. Almost nothing that I was told that were were going to do was done. I had and early flight to get there by 9am. Once I got to the trainning center they took us straight to the simulations area to do the reach test and the jump seat test. After that were went back in the room and were giving and overview of the company and what to expect. The next step were to introduce ourselves tell where were from and what we think makes a good flight attendant. The next step was to split into groups and do a project about a crash and see what items were most important in order. after that we had lunch. once lunch was over were they let everyone go and told us that we would all get an email within 48 hours to let us know what the next step would be. Out of 50 people they only asked one lady to stay back and talk to HR. They did not even do the one on one interview that they said they would do nor did they even take the paperwork that they told us to fill out and bring with us. Overall I feel like it was a complete waste of my day and time. If they company knew that they were only going to hire one person they should have not invited so many people to the interview. And if the rest of us did not get the job they could have at least did us the courtesy of telling us the truth first instead of being very secretive and shaking our hands as we walked out smiling and telling us to watch our email. I was just very shocked at the interview process.

Interview Question – There were not difficult questions because we were not even given the opportunity to do the one on one interview.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Flight Attendant Interview

Flight Attendant

I applied online and the process took 1 week - interviewed at US Airways.

Interview Details – I was scheduled for the online interview. Won't bore you with the same information that has already been provided. Please see all of the previous remarks about the online interview and the 5 questions that were asked. I would like to say, I absolutely flubbed my interview and was still scheduled to attend the recruitment session in Charlotte. I am so happy they looked past my flawed interview.

Interview Question – What work experience from a previous position do you feel will benefit you while employed with US Airways.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

11 people found this helpful

Accepted Offer

Neutral Experience

Flight Attendant Interview

Flight Attendant

I applied online and the process took a day - interviewed at US Airways.

Interview Details – I will talk about my face to face interview experience.

I am an ordinary guy and ever since I was a kid, I always wanted to be a flight attendant but for some reason, it was too much of a dream. I never felt like I was cut out for it.

I arrived in Charlotte, NC with just a pocketful of dreams. I don't have clear skin. I don't have a perfect white teeth. All I had when I got there was a positive attitude.

The recruiters were very nice and accommodating. I was never pressured to be someone that I am not.

I will not detail exactly how the interview went but instead, I will give you tips and advice on how to make the most out of the opportunity that gave you for a face to face interview.

1. Be genuine. Do not try so hard to be a social butterfly if you really are not.
2. Be nice. Whoever you are talking to, a recruiter or a co-applicant, give them the respect they deserve.
3. Be prepared. Before the interview, I did a lot of research from do's and dont's about wearing a suit to body language when responding to an interview question. Do not ignore that finer details.
4. Look your best. I really don't think it matters what color of suit your wear to the interview. Just wear something that you know you would look your best on and that will make you feel and look confident.
5. Be interested. Listen to what the recruiters say. Listen attentively.
6. Be a good team player. Respect everyone.
7. Practice good posture. This will really help make you look more professional.
8. Follow instructions.
9. Think positively and have no doubts in yourself.
10. Be genuine. You got this! :)

You only get 1 shot at this. Give it your best.

If you were like me who is very conscious about your "looks", don't be. US airways are looking for well rounded individuals. Looks are not important.

Don't let other people tell you, you cant be a flight attendant. Prove them wrong by going to the interview and getting a job offer.

Make it happen. Break boundaries.

Interview Question – What is the least interests you in the FA position and what interests you the most?   View Answers (2)

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Flight Attendant Interview

Flight Attendant

Interviewed at US Airways

Interview Details – I submitted my online application and resume on 4/9. On that same date I received an invitation to participate in an online video interview. I completed that on 4/13 (do NOT click the link to interview unless you are prepared to complete it). That's why I waited a few days. Within those 4 days I received a "reminder". They ask the questions that have been previously stated on this blog. It's a bit intimidating at first but it was fine. If you dress the part, you will "feel" the part! On 4/16, I received a phone call from HR scheduling me for a recruitment (group) interview in Charlotte, NC for 4/24!! This has been a very quick process for me. Now I'm preparing for the next step. We'll see what happens!

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

6 people found this helpful

Accepted Offer

Positive Experience

Very Difficult Interview

Flight Attendant Interview

Flight Attendant
Charlotte, NC

I applied online and the process took 2 months - interviewed at US Airways.

Interview Details – I submitted my online application at the end of January and then completed the video interview about 2 weeks later. About a month later (Mid-March), I received an invitation to the recruitment event or in-person interview. I attended the March 21st interview, and here are the details:

1. I arrived to the Charlotte training center a little before 9:00am, was given a name tag and led to the dining hall where all the candidates were waiting. During that time, the recruiters went around and checked us all in. By the time all the candidates arrived, we were about 70 in total.
2. They split us into 2 groups, had us drop off our stuff at our respective classroom and then led us to the airplane simulation room for the jumpseat and overhead bin tests.
3. When we returned to the classrooms, the recruiters introduced themselves and gave a brief presentation on US Airways, the FA position and a video about the US Airways-American merger.
4. Then, they had us make timed 1-minute introductions giving our name, where we were coming from and an response to the following question,"What 3 qualities should an exceptional flight attendant have?" They were pretty strict about timing (raising their hand or stopping people when the time was up), so it is important to rehearse your elevator speech ahead of time. It seems they preferred complete, thorough answers so as to assess how well we follow directions and express ourselves. I also recommend thanking US Airways for the opportunity and shouting out to fellow candidates, "Good Luck" or "Thanks for sharing in this crazy experience with me" just creates for a more supportive, fun environment.
5. After introductions, we were divided into groups of 4-5 persons and given a plane crash scenario where we had to rank 12 items in terms of their use and aid for our survival. People tend to get nervous here and try to outshadow, talk over or direct the group; however, I recommend playing a more supportive or organizational role: emphasize priorities, keep the group on task, encourage input from everyone. I was by far not "leading" the group, so I just took the opportunities to show my engagement-second/compliment others' contributions, nod, actively engage during the follow-up explanation. I think ultimately that mattered more, how positively we engage with the other candidates and recruiters.
6. After that activity, lunch was served and the recruiters all left, I suppose to deliberate! Lunch was really good-a few different salads to choose from. That was the first time actually that an airline (I have interviewed with 3 other airlines) ever served me lunch at an interview, which I thought was very nice and considerate.
7. After lunch, the recruiters returned to the classrooms and announced that the interview had concluded, that everyone would have to leave now and that they'd get back to us within a week. Then, at the very end just as we began to pick up our things and head out, they said they needed a few individuals to stay for a bit longer to review paperwork. There were maybe 8-10 of us left in our classroom and I suspect another 8-10 left in the other classroom.
8. After everyone left, they took us to other rooms to conduct the 1-on-1 interviews. The 1-on-1 interview was fairly intense and very much on par with the STAR method. They really want you to provide concrete and specific examples that touch on each of the STAR criteria (describing the situation, task, action and result). I highly recommend searching for sample FA interview questions and practicing answers using STAR to them. Have a good 3-4 work experiences/projects to reference in your answers. Here are some of the questions asked that I can remember...
-Name a time you got into a conflict with a coworker. How did you resolve it?
-Describe a time you learned a new process? How did you go about it?
-Describe a time when you provided excellent customer service? Or describe excellent customer service.
-Tell me about a time when you had to overcome a challenge.
-What is most and least appealing about the FA position?
9. They then led us to another room to wait and told us that there would be another exercise. Slowly other candidates and all the recruiters trickled in. Once we were all there (there were about 12-15 of us maybe), they gave us the tentative offer letters and had us fill out paperwork, get finger-printed, etc.

Overall, it was a very enjoyable experience and the recruiters made it very exciting and fun. They get you really pumped about the job and company. My biggest piece of advice is to just stay turned on the whole time and have fun! No matter what the result, make the most of it, learn from it and tweak wherever you (I certainly have after 3 interviews), and make new friends!

Interview Question – Really practice and rehearse your introduction and interview questions. Dress the part also! Since you will be held to a strict uniform policy as a FA, you should demonstrate that you are already capable of that.   View Answers (4)

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

8 people found this helpful

No Offer

Neutral Experience

Difficult Interview

Flight Attendant Interview

Flight Attendant

I applied online and the process took 2 weeks - interviewed at US Airways in March 2014.

Interview Details – I did not make it past the video interview so I am not going to give advice on how to answer but I am going to share how it works.

You apply online, then about a week later I got and email asking for me to do a video interview.

You click the link and then have a few basic, multiple choice answer questions.
1. Are you at least 21 years of age?
2. Are you authorized to work in the United States?
3. Do you have a current, valid passport in your possession?
4. Please tell us where you originally heard about this position.
5. If you selected “Other,” please share where you heard about this position. If you did not select “Other,” please write, “N/A”.
6. After completion of Flight Attendant training, you will be assigned to the Charlotte, Philadelphia, Phoenix or Washington, DC base. The base you will be assigned may not be the closest to your current home address. You are not required to relocate to your assigned base location, but it is highly recommended. Is this acceptable to you?
7. US Airways Flight Attendant benefits include a pay rate of $21.74 per hour with a guarantee of 75 hours per month, flight benefits, and other perks that will be discussed during your orientation. Is this acceptable to you?
8. The Flight Attendant position requires the ability to work any assigned schedule, which may include weekends, evenings, and holidays. Schedules are bid monthly, and are awarded based on seniority. Flight Attendants must be prepared to work reserve duty (on-call) and be available to report to their base station in as little as two hours after being notified of an assignment. Will you be able to meet this requirement?
9. Flight Attendants are expected to follow all uniform and appearance guidelines, which include no facial, multiple, or upper ear piercings or extreme hair color or style. You may not have visible tattoos in locations including, but not limited to hands, arms, neck, face, legs and feet. Tattoos cannot be concealed by the use of makeup and/or bandages. Will you be able to meet this requirement?
You must answer ‘Yes’ to all of these questions or once you hit submit you are told that you don’t meet the requirements and cannot go on. You can’t go back and change these answers once you hit submit.

If you answered yes to all of the questions you move on the next page where they let you test out your camera and microphone. There is no time limit on this part. Then once your camera and microphone are working correctly you are told that:

• Each question is going to be read aloud twice.
• You have 60 seconds to prepare yourself for answer and that during this time the video is not being recorded.
• You have 3 minutes for each question but don’t have to use the full time. There is a button to end your answer early.
• You’ll be asked 5 questions.

The questions I got were:

1. Are you willing to have a professional look? No tattoos, no piercings…
2. Why do you want to be a flight attendant?
3. What is different about your current job vs being a flight attendant?
4. Time you had a difficult and irate customer and how did you resolve this situation?
5. Time you had a disagreement with boss or coworker and what did you learn from the situation?

I did my video interview on Wednesday and got my thanks, but no-thanks on Sunday. Hope this helps someone get the job of their dreams.

Interview Questions

  • Time you had a disagreement with boss or coworker and what did you learn from the situation?   Answer Question
  • Time you had a difficult and irate customer and how did you resolve this situation?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Flight Attendant Interview

Flight Attendant

I applied online - interviewed at US Airways in April 2014.

Interview Details – . Filled out long online application
. Received an email to complete application the next day.
. Email request to do video interview.
Now waiting to hear if I'll make it to the F2F interview.

Interview Question – Mostly situational examples from past employment... How did you handle an irate customer.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Easy Interview

Flight Attendant Interview

Flight Attendant
Charlotte, NC

I applied online and the process took 3 weeks - interviewed at US Airways in April 2014.

Interview Details – I am a former flight attendant. It has been a while since I was in the airline industry. I am accustomed to putting on the smile and being friendly toward all people. I was invited to an interview process at Charlotte Recruitment Training Center. There were about 70 of us. We were taken to the facility and divided into two groups. The initial task given to us was to determine if we can reach the emergency equipment stored in an overhead bin and if we can fit into the jump-seat and fasten the seatbelt. We were asked to go before our group introduce ourselves and tell what in our opinion makes a great flight attendant within a one minute time frame. Some people were excellent in their speech presentation. Others were too nervous but managed to overcome to their obvious fear. Being confident I was called after someone that delivered his presentation like a comedian. While most of the characteristics were previously mentioned, I wanted to emphasis that the empathy that I learned as a flight attendant was something that I carried with me though out my life and it proved to be most beneficial. The last and final task was the group activity I have detailed below.

Interview Question – The following task was presented as a "game". We were given a scenario whereby we were survivors of a plane crash in northern Canada. We were given 12 items that we were to use for survival and were told to list the items we would use in order of priority. I am a competitor and a gamer. My family plays a game called Mafia when we get together over the holidays. I lost my interview state of mind and became a Mafia player. Instead of realizing that the whole idea is not getting the items in order and winning the game, it is how you communicate and show yourself either a leader or a follower, compassionate and understanding.   View Answer

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at US Airways

See What US Airways Employees Are Saying

 Former SQL Database Administrator in Phoenix, AZ

Pros: “Environment is relatively current technology.” Full Review


Worked for US Airways? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at US Airways interview questions and advice. All 237 interview reviews posted anonymously by US Airways employees and interview candidates.