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USAA Claims Adjuster Interview Questions

Updated Nov 5, 2014
Updated Nov 5, 2014
15 Interview Reviews

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Claims Adjuster Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online – interviewed at USAA.

Interview Details

I did initial on line assessment then I got a phone interview passed and then did the face to face interview. I have no prior experience but I recently graduated with bachelors. I haven't heard anything yet i had my face to face interview last Friday. I thought being a military spouse might helped but not sure

No Offer
Average Interview

Other Interview Reviews for USAA

  1.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2 weeksinterviewed at USAA in July 2014.

    Interview Details

    Applied online, process didn't take very long. About a week later I got an email to set up a phone interview the following week. I did the phone interview and everything seem to go great. It took two days to receive an email saying I was NOT selected to move forward with the interview and all the other three different positions I had applied for were also changed to NOT selected.

    Interview Questions
    • Tell me about a time you had to make a difficult notification.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  2. 2 people found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 2+ weeksinterviewed at USAA.

    Interview Details

    After the application was filled out online I received an email to complete an online assessment. That consisted of a typing test and a "which best describes you" questionnaire. After this I was given a phone interview. The phone interview was questions such as: Tell me a time you had to deal with a difficult customer?, Tell me a time a decision didn't go as planned.
    After the phone interview you go for a drug test and schedule an in-person interview. The in-person interview were essentially the same questions. During this process you are going through a background check also.

    Interview Questions
    • Tell me a time you led a group of people to reach a common goal.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  3. 4 people found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied online – interviewed at USAA in January 2014.

    Interview Details

    I applied on and I was required to take an assessment test. Then, I had to fill out another preliminary application. This process took about 2 weeks. Afterwards, I received an e-mail and had 24 hours to complete a urine test at a location by my house (the only reason this was stressful was because my husband had surgery, but regardless, I had to take the test and I passed it but then I had to run back to the hospital). I had a phone interview which I passed and then a second interview with two hiring managers. One of the hiring managers wasn't able to attend but the interview was still pretty relaxed and comfortable. Then, I had to go through a verification process through hire-right and had to send them copies of my W2 as well as a criminal history form for them to collect information from my home state. I received an offer via e-mail and was directed to a website to either accept or decline.

    Interview Questions
    • The questions were pretty straightforward:
      1) What do you know about claims adjusting and this particular position?
      2) Do you have any experience in adjusting?
      3) Tell me about a time a customer was upset and how you handled the situation?
      4) Have you ever had to deliver unexpected or upsetting news?
      5) Why do you want to work for USAA?
      6) What are your career goals?
        Answer Question
    Declined Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 1 person found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2 weeksinterviewed at USAA in December 2013.

    Interview Details

    1-Got called did a phone screening
    2-Met with USAA supervisors and interviewed
    3-Got called for second interview
    4-Went to have dinner with other USAA managers
    5-Went to final interview

    Interview Questions
    • Tell me of a time that you had to deliver bad news   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  6. 4 people found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at USAA.

    Interview Details

    I went to a Career fair at my university. I talked to the people at the booth and gave them my resume. I never went online and applied, but they ended up contacting me 1 week later to schedule my first interview. They were very flexible with my interview time, because I had a class during the original time. I just had my first interview today, and they said they will contact me one way or the other if I made it to the second round of interviews.

    Interview Questions
    • Tell me your major and why you picked it.   Answer Question
    • Tell me about a time when you had a lot of options to choose from and how did you go about choosing the right one.   Answer Question
    • Tell me about a time you had a really good working relationship with somebody and why did it work out.   Answer Question
    • Tell me about a time you had to work with a large group of people and it was difficult.   Answer Question
    • What is/was your favorite class in school and why.   Answer Question
    No Offer
  7. 2 people found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Was an internal hire so it was fairly straight forward - applied on the internal career center with resume. Received email inviting for an in person interview. Did the interview (1 on 1) and about a week or two later received the job offer to start about a month or so later.

    Interview Questions
    • Describe a time you had to deliver a difficult message. (Situation, Action, Result/Outcome)   Answer Question
    Negotiation Details
    No salary negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    The process took 2+ weeksinterviewed at USAA in February 2012.

    Interview Details

    I had an on campus interview with 2 friendly usaa employees, they asked the basic interview questions. I have been asked to come to a 2nd interview on their phoenix campus, I have not yet had the 2nd interview. The night before the interview i have been invited to a pre interview dinner with other potential prospects.

    Interview Questions
    • Describe a time you have exhibited great customer service.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9. 2 people found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at USAA in March 2011.

    Interview Details

    I had my phone interview which went well, at which point they asked me the complete a drug test and a background check. They also set up a face to face interview for my and the two hiring managers for the department. The face to face interview went pretty well as far as I knew, it lasted about 45 to 50 minutes. I left and got an email the next day just saying they were pursuing other candidates. I was pretty upset about it considering I felt like I had all of the qualifications and more, but I guess it just wasn't meant to be.

    Interview Questions
    • I do not recall really any of the questions enough to rephrase them.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10. 3 people found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at USAA in October 2010.

    Interview Details

    I was already an employee so the hiring process was slightly different than the normal process. I had the interview with the group panel first. They asked me to provide examples of how I handled situations where I had to deliver bad news.

    Negotiation Details
    There is room within each skill set to receive higher pay. Negotiate the best salary you can when you start with the company because it will not increase as much later. Typical pay increases are COLA related.
    Accepted Offer
    Positive Experience
    Average Interview

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