USAA Claims Adjuster Interview Questions & Reviews
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Updated Mar 27, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 6 ratings 
“Average” Interview
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Interview Experience [?] Based on 6 ratings
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| 1–6 of 6 USAA Interviews | Sort by |
Claims Adjuster at USAA
Posted Mar 27, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Feb 2012 in Phoenix, AZ (took 2+ weeks)
I had an on campus interview with 2 friendly usaa employees, they asked the basic interview questions. I have been asked to come to a 2nd interview on their phoenix campus, I have not yet had the 2nd interview. The night before the interview i have been invited to a pre interview dinner with other potential prospects.
Interview Questions
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at USAA
Posted Feb 14, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2010 in San Antonio, TX (took 2 weeks)
I was already an employee so the hiring process was slightly different than the normal process. I had the interview with the group panel first. They asked me to provide examples of how I handled situations where I had to deliver bad news.
Negotiation Details
There is room within each skill set to receive higher pay. Negotiate the best salary you can when you start with the company because it will not increase as much later. Typical pay increases are COLA related.
Other Details
The interview consisted of a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at USAA
Posted Dec 27, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Dec 2009 (took 2 weeks)
Interview process included a personality test to ensure you are a good fit for a call center environment and claims adjuster. Typing test, comprehension and customer service response test were also required. A standard drug test and background check were also done. HR did a prescreening interview followed by an interview with 2 managers.
Interview Questions
Reason for Declining
Accepted another offer with a different company
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at USAA
Posted Apr 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 2 weeks)
I applied online, and listed an employee referral. Two and a half weeks later, I still hadn't received a response to my application. However, I attended a career fair where several USAA managers were present, and spoke with a few of them. They informed me that the way their application system works, it will only pull the first 100 applications. So if your application is number 101, they won't see it at all. Therefore, if you don't hear back about a position and it becomes available again, you should absolutely re-apply.
The next day, I received an email scheduling me for a phone interview. After my phone interview, I was immediately scheduled for an in-person interview. In the meantime, I needed to complete a drug test and begin my background check process.
For my in-person interview, I was interviewed by two managers that I had not met. One person was the primary interviewer, and the other person took notes and asked any follow up questions. When my interview ended I was told when final hiring decisions would be made by. Later that day I received a job offer.
My overall experience with the USAA hiring process was overwhelmingly positive. Everyone I encountered was professional, detailed and upfront. I particularly enjoyed my in-person interview; I was given the layout of the interview right away, and my questions were read off a script and asked very neutrally. At no point did I feel an uncomfortable power-dynamic.
I honestly feel that my skills and background made me a great fit for the position I was applying for and that USAA was a great fit as far as the type of company I would like to work for, and that these things became apparent in my interviews. Additionally, I spent an hour or two familiarizing myself with interview questions pulled from this website, and learning about USAA from their website. Preparation is key.
Interview Questions
Negotiation Details
There was not a negotiation phase. I was told what the entry level salary was, and I think it is extremely fair, so I did not feel compelled to try to negotiate.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at USAA
Posted Mar 22, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Phoenix, AZ (took 1 week)
I had my phone interview which went well, at which point they asked me the complete a drug test and a background check. They also set up a face to face interview for my and the two hiring managers for the department. The face to face interview went pretty well as far as I knew, it lasted about 45 to 50 minutes. I left and got an email the next day just saying they were pursuing other candidates. I was pretty upset about it considering I felt like I had all of the qualifications and more, but I guess it just wasn't meant to be.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Claims Adjuster at USAA
Posted Oct 12, 2010
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Aug 2009 in Colorado Springs, CO (took 3 weeks)
panel interview, criminal - work history- financial background check, fingerprint check, drug test, online skills test, then you might get an offer. if you have something to hide, do not apply, they will find it.
Interview Questions
Negotiation Details
they don't, you accept or deny, no middle ground
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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