I applied online and the process took 2 weeks - interviewed at USAA.
Interview Details – I was quickly contacted by phone after submitting my resume and application online. I then had a testing session to make sure I was technically efficient. The in-person interview was behavioral based and not too nerve-wracking :) I was then contacted over the phone for an offer of employment and started within a few weeks (with the next training group).
Interview Question – Unexpected question: Are you comfortable with referring members to other lines of business? This claims position (as well as all other customer contact positions) requires some sales aspects. Answer Question
I applied online and the process took 3 weeks - interviewed at USAA in September 2012.
Interview Details – I applied online. A week and a half later I was e-mailed a link for an assessment test. There was a practice typing test, then 6 different sets of information that needed to be typed. After that were typical assessment questions. The next day I received a call to set up a date and time for the phone interview.
The recruiter that interviewed me was very nice and easy to talk to. She did a great job of going over information specific for the job like weeks and hours of training, and pay rate among other things. She asked the typical questions. I felt the interview went really well, unfortunately I was not selected for a face to face interview.
Interview Question – None. Typical questions. Answer Question
I applied online and interviewed at USAA.
Interview Details – I applied for Claims Dept. I received a phone interview. That went great and she said the next thing would be a face to face interview. I had that and it went great also. I also got an email to go for a drug test. That was confusing.
Interview Question – What in your past work experience did you have a difficult customer and how did you take care of that customer. Answer Question
I applied online and the process took 4 weeks - interviewed at USAA.
Interview Details – The phone interview took place a few weeks after I completed the online assessments. The online assessment consisted of a typing test that was relatively easy if you know your way around a keyboard. The actual phone interview was about 15 mins. They start off telling you about the position and making sure you understand what the work schedule and training schedule will be like. Then they ask you the interview questions, which are behavioral based. This basically means that the questions will start off like "Tell me about a time when..." The hardest one they asked was "Tell me about a time when you had to deliver news to a customer that wasn't in the customer's favor."
Interview Question – The hardest one they asked was "Tell me about a time when you had to deliver news to a customer that wasn't in the customer's favor." Answer Question
The process took 4+ weeks - interviewed at USAA in September 2010.
Interview Details – I was first instructed to take an online test, which was math and logic based, and harder than most. I was then contacted for a phone interview, which took about 45 minutes. Then I was called in for a face to face interview which lasted about 45 minutes as well. Both were with very courteous and professional interviewers.
Interview Question – How would you deal with a difficult customer? View Answer
Negotiation Details – I did not negotiate, although it probably can be negotiated.
The process took 4 weeks - interviewed at USAA.
Interview Details – Very long interviewing process. Once application is filled you will receive a call to go over some general questions. Then a few days later you may receive another call to determine if you are eligible to come in for some testing. Once you have made it past the phone interviews you get to go to USAA to take your personality test, typing test, mock questions in a CSR scenario. If you make it past that HR will call you back (after what could be several weeks) and ask you to come in to meet with management. This interview lasts about 45 minutes and you are asked questions about your personal life, life experiences, and how you would handle this position.
Negotiation Details – I was given an offer that I believed was fair, but you are able to negotiate.
USAA's Mission The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and… — Full Overview
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