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USAA Customer Service Interview Questions & Reviews

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Web: www.usaa.com | HQ: San Antonio, TX

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

3.7

“Difficult” Interview

Interview Experience [?] Based on 3 ratings

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Neutral	100%
Negative	0%

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5.0

Very Difficult Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Apr 2011 in Phoenix, AZ (took 3 days)

Very tough interview process. Questions are predictable for the position, but the interviewers gave no feedback or expressions so it was impossible to tell whether I was doing well or not. Very professional as expected, but the long wait time and lack of feedback make it hard to know how well I did.

Interview Questions

Tell us about a difficult customer you have had to deal with in the past.

Answer Question

Sell me this iPhone.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Drug Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Nov 2008 in San Antonio, TX (took a day)

They contacted me by email to let me know they had reviewed my application and someone would be contacting me by phone. I received a phone call, they asked me a few questions and informed me that I would need to take a personality test online before going further in the interview process.
They sent me instructions by email, I took the test and the results were pretty quick after that. I answered the questions honestly, and I consider myself to have pretty high moral standards, which may have been the problem I guess? Not sure, it doesn't really tell why you weren't a match, just sends you an email that you were not a match based on the test.

Interview Questions

No specific questions were difficult, just a lot of questions with no right or wrong answer and some didn't exactly match the way you felt. There are a lot of questions that have moral implications, and some that relate specifically to the job.

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Feb 2010 in San Antonio, TX (took 4 weeks)

I applied online and after recieving an email notification of employee referal. I was then requested to take an assesment that covered behavior and general knowledge. The test does require some scratch paper and maybe a calculator. Be sure to work in a quite environment and have plenty of time to complete the assessment.