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USAA Customer Service Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

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33%

Interview Experience  

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Interview Difficulty  

Average Difficulty
3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Neutral Experience

Very Difficult Interview

Customer Service Interview

Customer Service
Phoenix, AZ

I applied online and the process took 3 days - interviewed at USAA in April 2011.

Interview Details – Very tough interview process. Questions are predictable for the position, but the interviewers gave no feedback or expressions so it was impossible to tell whether I was doing well or not. Very professional as expected, but the long wait time and lack of feedback make it hard to know how well I did.

Interview Questions


No Offer

Neutral Experience

Average Interview

Customer Service Interview

Customer Service
San Antonio, TX

I applied online and the process took a day - interviewed at USAA in November 2008.

Interview Details – They contacted me by email to let me know they had reviewed my application and someone would be contacting me by phone. I received a phone call, they asked me a few questions and informed me that I would need to take a personality test online before going further in the interview process.
They sent me instructions by email, I took the test and the results were pretty quick after that. I answered the questions honestly, and I consider myself to have pretty high moral standards, which may have been the problem I guess? Not sure, it doesn't really tell why you weren't a match, just sends you an email that you were not a match based on the test.

Interview Question – No specific questions were difficult, just a lot of questions with no right or wrong answer and some didn't exactly match the way you felt. There are a lot of questions that have moral implications, and some that relate specifically to the job.   View Answer


No Offer

Neutral Experience

Average Interview

Customer Service Interview

Customer Service
San Antonio, TX

I applied through an employee referral and the process took 4 weeks - interviewed at USAA in February 2010.

Interview Details – I applied online and after recieving an email notification of employee referal. I was then requested to take an assesment that covered behavior and general knowledge. The test does require some scratch paper and maybe a calculator. Be sure to work in a quite environment and have plenty of time to complete the assessment.

Interview Question – Why would you be a good fit for this position ?   Answer Question

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