Getting an Interview
Getting an Interview
Interviews for Top Jobs at USAA
- Financial Foundations Associate (31)
- Intern (21)
- Financial Foundations Specialist (20)
- IT (19)
- IT Intern (18)
- Claims Adjuster (17)
- Auto Claims Adjuster III (15)
- Financial Advisor (13)
- Member Relationship Specialist III (12)
- Total Loss Representative (11)
- Member Service Representative (10)
- Auto Adjuster III (10)
- Software Developer & Integrator III (8)
- Claims Representative (7)
- IT Programmer/Analyst (6)
- Financial Analyst (6)
- Financial Advisor III (6)
- Customer Service Representative (6)
- Mortgage Processor III (6)
- Claims (4)
- Inside Adjuster III (4)
- Auto Adjuster II (4)
- Insurance Agent (4)
- Director (4)
- Customer Service (4)
- Software Developer III (4)
- Software Developer (3)
- Wealth Manager (3)
- Java Developer (3)
- Mortgage Origination Specialist (3)
Customer Service Representative Interview
I applied in-person. The process took 4 weeks. I interviewed at USAA.
Very thorough...need to be up to speed on your typing and customer service skills
- None Answer Question
None set job salary and benefits
Other Interview Reviews for USAA
Customer Service Representative InterviewAccepted OfferPositive ExperienceAverage Interview
I applied online. The process took 2+ months. I interviewed at USAA (San Antonio, TX) in September 2012.
Online test, simple and basic for reading comprehension.
- Give example of overcoming issue at work. Answer Question
Customer Service Representative InterviewDeclined OfferPositive ExperienceAverage Interview
I applied online. I interviewed at USAA (Phoenix, AZ) in February 2015.
Filled out application online and took assessment test. Received email for phone interview, conducted phone interview with recruiter and was provided details of job. Was told that I would be contacted in a couple of days if selected for the position. It was a positive experience. It is a good company.
- Describe an experience where you had to overcome a hostile customer on the phone. Answer Question
Customer Service Representative InterviewNo OfferAverage Interview
I applied through other source. The process took 2 weeks. I interviewed at USAA in November 2014.
Completed on line application. Received phone interview in about a week. Recruiter asked questions about your previous employees, like why you left the job. He asked questions like how do u handle upset customers?
- Basic questions Answer Question
Customer Service Representative InterviewNo OfferNeutral ExperienceAverage Interview
I applied online. The process took 5 days. I interviewed at USAA (Colorado Springs, CO) in February 2014.
I applied and received a call about a week later. The call took a little over an hour and they asked me in detail about my previous employment and how my experience related to a customer service position. They asked about how flexible my schedule was and if I was available on weekends.
- What are your biggest strengths? Answer Question
Customer Service Representative InterviewAccepted OfferPositive ExperienceEasy Interview
The process took 4+ weeks. I interviewed at USAA.
Interview process consisted of filling out a profile, submitting resume, assessment, phone interview, then manager interview. Working with the recruiter has been the best experience by far, and they are helpful with any questions or concerns you have. The process took about a month and they get back to you quick if you get hired. I was notified a day after the interview just make sure to email a thank you letter to recruiter after manager interview and they will respond in a timely matter. The phone interview will be a few general questions just google top 10 most asked interview questions and that's what the phone interview consist of, and for the manager interview make sure to read the job description, act professional, and try to be some what personable with the manager because the manager wanted it to be professional but not robotic like most interviews i usually go into. They ask ALOT of scenario based questions and go in their with with a few examples of time you stood out at your job and really helped someone out and provided great customer.
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