USAA Customer Service Representative Interview Questions

Updated May 4, 2015
5 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Colorado Springs, CO
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 5 daysinterviewed at USAA (Colorado Springs, CO) in February 2014.

Interview

I applied and received a call about a week later. The call took a little over an hour and they asked me in detail about my previous employment and how my experience related to a customer service position. They asked about how flexible my schedule was and if I was available on weekends.

Interview Questions

Other Interview Reviews for USAA

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at USAA (Phoenix, AZ) in February 2015.

    Interview

    Filled out application online and took assessment test. Received email for phone interview, conducted phone interview with recruiter and was provided details of job. Was told that I would be contacted in a couple of days if selected for the position. It was a positive experience. It is a good company.

    Interview Questions

    • Describe an experience where you had to overcome a hostile customer on the phone.   Answer Question
  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Average Interview

    Application

    I applied through other source. The process took 2 weeksinterviewed at USAA in November 2014.

    Interview

    Completed on line application. Received phone interview in about a week. Recruiter asked questions about your previous employees, like why you left the job. He asked questions like how do u handle upset customers?

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at USAA (San Antonio, TX) in September 2012.

    Interview

    Online test, simple and basic for reading comprehension.

    Interview Questions

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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4 weeksinterviewed at USAA.

    Interview

    Very thorough...need to be up to speed on your typing and customer service skills

    Interview Questions

    Negotiation

    None set job salary and benefits

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