USAA Director Interview Questions & Reviews
Getting an Interview
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Director Interview (Neutral Experience; Difficult Interview)
I applied in-person and the process took 4+ weeks - interviewed at USAA in September 2009.
Interview Details – This was an internal interview for a promotion. Be prepared and look professional. I do believe there is a bias if you are unfit.
- Normal question on how you handle difficult situations. View Answer
- Discuss skills and how you apply them. View Answer
Negotiation Details – I do believe there is a bias if you are unfit.
Director Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 3 weeks - interviewed at USAA in April 2008.
Interview Details – One phone interview with HR screener. Followed by half day onsite interview. Offer came in two weeks after interview...
Interview Question – standard interview questions were asked Answer Question
Director Interview (Negative Experience; Difficult Interview)
The process took 4+ weeks - interviewed at USAA in March 2009.
Interview Details – Phone interview with HR recruiter initially - generic work background questions.
Phone interview with hiring manager - background but relaxed, questions were personal and not read from a book.
Recruiter calls you a few days after hiring manager phone interview to schedule an in person interview. They fly you in to San Antonio and put you up in a hotel for the night. They email you an agenda for the entire day.....I met with 5 people for about one hour each.
Some of the interviewers read "tell me about a time" type questions but some went off the cuff. They were all supposed to ask the same questions to compare your answers later.
After returning home I had to wait about 3 weeks before I heard from anyone - I thought I must not have got the job. When they did call it was to schedule another round of all day interviews with yet more department heads. Much of the same questions as the last bunch. This time there was also a "test/quiz" to see if I knew what I was talking about. (example: reviewing items for rules/regs etc).
It was a very long interview process - so long that I l had looked and found work elsewhere by the time they got back to me - - even though I stressed the importance of a quick response to them ( I knew what I had coming up for interviews elsewhere).
Interview Question – They asked a lot of questions that required answers that needed to be made up since most people don't remember a specific time in their lives that they dealt with $#@ situation. Answer Question
Reason for Declining – I felt that many of the people working in the department were not qualified and the title sounded more important than the job would have been.
Interviews for Top Jobs at USAA